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In this hands-on course you will learn the principles, tools and techniques for business analysis to effectively communicate with business and technical stakeholders.

Course Outline
Advance your career through professional development training in Business Systems Analysis
In the evolving world of Modern Business, there is an increasing demand for effective and experienced Business Systems Analysts who can effectively understand and capture quality requirements and manage IT program initiatives. This is especially true in economic downturns.

In this hands-on course you will learn the principles, tools and techniques for business analysis to effectively communicate with business and technical stakeholders. You will experience how use cases techniques are applied in a project, encountering real project challenges, through a case study. You will acquire the tools and the insight to decide how to apply use case techniques in any project, confident that your approach will be effective. The course focuses on various aspects of business analysis including requirements elicitation, requirements management, UML modeling, Use case specifications and software testing & quality assurance. The emphasis of the course is on hands-on training on tools & techniques that can immediately be put to use at the workplace.

Key Benefits

• Capture the business needs of your stakeholders and translate those business needs into effectively written use cases that will satisfy the business needs of your customers.
• Apply best practice approaches to ensure completeness of your use case model
• Design and develop prototypes alongside use cases to really engage your stakeholders (without any technical knowledge)
• Conduct requirements-workshop sessions, Brainstorming / JAD sessions
• Use industry's leading tools like Rational Requisite Pro, Rational Rose, Mercury Quality Center, Mercury Quick Test " Professional etc.
• Create requirements & other project documentation including Requirements Management Plan, Vision Document, Business Requirements Document (BRD) etc.
• Use UML 2 – the current industry OO standard – in preparing use case, Activity, Class & Sequence Diagrams

NEW - We now offer Specialization in the following three areas:

- Banking
- Business Intelligence
- Enterprise Resource Planning

Who Should Attend

Any individual who would simply like to increase their understanding of Business Systems Analysis for career or professional development objectives

Program Details

Day 1: Business Analysis Overview

• Role of a Business Systems Analyst
• Common Business Analysis activities and challenges
• Understanding Requirements
• Mastering the Rational Unified Process
• Working with Use Cases
• Managing Requirement Deliverables

Day 2: Requirements Elicitation and Management

• Advanced Use Case Analysis
• Conducting Joint Requirement Sessions
• UML 2.0 Diagrams
• Writing clear Software Requirement Specifications
• Conducting Requirement Workshops

Day 3: Class Project

• Conduct a Joint Requirement Session
• Create Requirements Deliverables

Day 4: Class Project (Contd.)

• Write software specifications and conduct requirements walk-through
• Manage change in requirements and obtain sign-off


Nitin Khanna

Nitin is the lead Business Analyst within the extended Ministry of Health portfolio and has over 8 years of professional industry experience. He is responsible for analyzing the business needs of his clients and acts as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.

Greg Bhatia

Greg is a Business analyst consultant with over 8 years of professional industry experience. He has led successful projects and has been applying business analysis techniques in many large organizations (TD Canada Trust, Microsoft, First Data, Sprint) in Canada and the USA. Greg has extensive experience in CRM, Business Intelligence, Data warehousing and enterprise reporting.

Shivir Jain

Shivir has over eight years of diverse Global IT experience as a Business Analyst in various roles, with the last three years spent in the Banking domain as a Consultant for Wachovia Bank (US) ,Symcor ( Canada) and Royal Bank of Canada. He has also worked for clients in Telecom and Travel Industries in the United Kingom. Currently Shivir is lending his expertise as a Business Analyst to RBC, Canada on Anti Money Laundering projects for FINTRAC.

Prerequisites & Certificates

Before taking this course, participants should have at least 2-3 years of general business experience (any role)

Certificates offered

Certificate of Completion

Cancellation Policy
# A full 3 business days notice is required to change or cancel any course date. Once payment has been received, a credit will be held in your account if we have received sufficient notice of your cancellation or date change (we do not provide refunds). If insufficient notice is received, the entire fee for that course date will be charged.There is no charge for substitutions. If you cannot attend your course and cannot provide the 3 business days notice, you can send someone else in your place with no penalty.

Course Retake

If you cannot provide 3 business days notice of cancellation, you may take the course at a later date at no further charge with the following conditions.

1. You must take the course within 6 months of the original course date (no exceptions). After that time, the full course fee will be charged again.

2. Registration is on a stand-by basis only. If the course date you select becomes fully booked you will be asked to choose another date, which must be within 6 months of the original course date.

3. If you need to change or cancel your free re-take course, we must receive a full 3 business days notice of the change. If insufficient notice is received, this offer no longer applies and the full course fee will be charged again, should you choose to book another date.

4. This course is not transferable to another person. It must be taken by the same person who was scheduled for the original course.

5. This offer applies to the same course only (same software program, same course level and the same software version as was originally booked).
Map & Reviews
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Here are some reviews of the training vendor.
The Course was too fast. It was supposed to be Quickbooks level 1 and we were handed a manual. During the course we only covered half or even less from that manual. The Instructor promised to e-mail the students the rest of insturctions for the course within the week. I have received nothing up until today. I did not get what I was really looking for. Sorry to say that, but I feel it was not worth the time and money I spent.
Reviewed by 2012
Reviewed by 2011
Joseph was a great instructor.
Reviewed by 2011
I took Quick Books 1 and 2 and came away with a lot of new information. I really like the course book that was given to me. I will be referring to this book when I have a question. My instructor was knowledgeable, willing to answer my numerous questions and very personable.
Reviewed by 2011
Great instructor
Reviewed by 2011
the instructor was very good. The one topic that I wanted to learn the most the computer was not set up properly so we could not go thru it which was very dissappointing. It is alot of info for one day but that is the way these courses are so it was not a shock.
Reviewed by 2011
The course was helpful, and the reading materials were extremely helpful. However, the structure of the course (in terms of pace, etc.) were not reasonable. For example, we spent almost half of the first day's class only going through Overview of the Microsoft Access application and usage of tables, even though they were almost all known information to all the students in the class. We also spent a lot of time reading through all the examples and following step by step process, instead of the Instructor guiding the class through the steps. This was time consuming, as this was something we could do at our own time. The Instructor needs to be more prepared for the class, and make it more interactive and lead the class through the steps, rather than sit along with us and read the steps to complete the examples.
Reviewed by 2011
Do not recommend this course with this vendor. Very poor delivery by instructor and he was not knowledgeable or confidence-inspiring or engaging at all. Complete waste of time.
Reviewed by 2011
-in this particular session, there was a student whom was placed in our class instead of 2007 excel. the student was angry about this and therefore communicated that to the instructor. the instructor therefore taught our class 2003 and also taught 2007 to her. I found this distracting and felt that the rest of us lost the attention that we should have received for the teacher to teach us 2003.
Reviewed by 2011
Great INstructor. Very knowledgeable.
Reviewed by 2011
We did not go thoruhg all the chapters, fell behind. Some - with good reason - was due to asking allot of question - but mostly too much talking. A few errors on the course notes.
Reviewed by 2011
An enyoyable, lively and personalized workshop. No fluff, just what I wanted to learn.
Reviewed by 2008

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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