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The goal of this workshop is to enhance the skills of those engaged in requirements elicitation and management and to increase the capability of an organization to deliver products and services that meet user and stakeholder needs.

Course Outline
There is no more critical function in the management of successful projects than identifying a clear project scope, which includes identifying the requirements of the product the project will create. Unfortunately, identifying those requirements is difficult under even the best circumstances. Often, requirements are poorly understood even by business users of the systems or products to be created by the project and by the project designers and developers. Users often have a difficult time articulating requirements, and, frequently, the requirements will need to be changed during the course of the project. Those who develop the product of the project may also bring their own biases to product design, which may further complicate the ability of the project to produce deliverables that meet user needs.

A critical role in requirements elicitation and management is played by the business analyst. Business analysts serve as the link between the business interests served by the project and the technology that will be employed to deliver the functionality required by it. They are responsible for translating business needs into language that systems analysts can turn into a solution, for framing the problem and identifying the most appropriate solution. They keep the project focused on the needs for which it was initiated. They are often charged with gathering, documenting, and testing requirements, especially in software development and implementation projects.

The goal of this workshop is to enhance the skills of those engaged in requirements elicitation and management and to increase the capability of an organization to deliver products and services that meet user and stakeholder needs. It provides a focused overview of both the “hard” and “soft” skills necessary for business analysis and an introduction to the processes included in the BABOK™ requirements cycle. It provides a more focused experience than BAB-601 but allows more time for exercises than BAB-610.

This workshop is compliant with the standards for business analysis and requirements definition, the Business Analysis Body of Knowledge, Version 1.6 (hereafter referred to as the BABOK), which has been prepared by the International Association of Business Analysis™ (IIBA).

Audience The following individuals would benefit from participating in this workshop:
• Project managers and senior managers
• Business analysts
• Project stakeholders concerned with requirements management
• Those who aspire to become project managers or business analysts
• Those engaged in improving the delivery of products and services that meet user needs

The objectives of the workshop are to introduce skills, concepts and
strategies to:
• Introduce participants to the roles and responsibilities of business analysts with a focus on project requirements definition
• Provide training that is consistent with the BABOK
• Build the capabilities of participants so that they can successfully develop and manage project requirements and be a productive and contributing member of project teams
• Engage participants in interactive exercises designed to build their skills and confidence
• Familiarize participants with best practices in business analysis and requirements definition
• Provide a base of knowledge for additional business analysis learning, either self-directed or otherwise

Course Outline Day 1: • Module 1: Introduction to the workshop
This module introduces the subject, describes the course layout, and allows participants to get to know one another.
• Module 2: The IIBA and the role of the business analyst
This module describes the emergence of the IIBA and its role in professionalizing the profession and describes the appropriate role for business analysts in critical projects.
• Module 3: The definition of requirements and the challenges of requirements management
This module describes the technical and non-technical challenges of identifying and managing requirements and describes the elements of “good” requirements. It also identifies the differences between business and system requirements and engages participants in requirements definition exercises.
• Module 4: The link between requirements definition and management and project management
Because business analysts work within the framework of a project and because they manage a project themselves--the elicitation and management of requirements—this module introduces participants to the critical processes of project management with a focus on project initiation, project scope definition, and project risk management.
• Module 5: Conflict management for business analysts
This module describes old and new models of conflict management and the role that conflict plays in requirements processes. A model for effective conflict resolution is introduced—the principled negotiations model—and participants are provided an opportunity to deploy that model.
• Module 6: Creative communications for business analysts
This module describes the critical role of communications throughout the requirements process. It examines techniques for effective listening, making presentations and managing meetings. It also explores three new strategies for competing for the attention of stakeholders—crafting “sticky” messages, changing minds, and making use of informal communication networks. Participants are provided the opportunity to use the new skills they have learned.
• Module 7: The requirements cycle
This module presents the IIBA's requirements cycle and the major activities the business analyst engages in for each of the six processes in that cycle.

Day 2: • Module 8: Enterprise analysis
This module describes the activities engaged in by business analysts to create and manage the business architecture of the enterprise to include project prioritization, feasibility studies, the preparation of business cases, and process improvement.
• Module 9: Requirements planning and management
This module describes the activities necessary for the business analyst to plan for and deploy an effective requirements elicitation and management process. Participants are challenged to create a requirements plan.
• Module 10: Requirements elicitation
This module describes the challenges and purposes of requirements elicitation and presents the major requirements elicitation methods. Participants are provided the opportunity to deploy several of those methods.
• Module 11: Requirements analysis and documentation
In this module, participants are provided an overview of the role of requirements documentation and analysis, and the three major types of analytic methods are described.

Day 3: • Module 12: Data and behavior models
In this module, participants are given an overview of the seven data and behavior models presented by the IIBA, including business rules, class diagrams, and entity relationship diagrams, and are given the opportunity for hands-on application.
• Module 13: Process flow models
In this module, participants are given an overview of the seven process flow models presented by the IIBA, including data flow diagrams, activity flow diagrams, state diagrams, and flowcharts, and given an opportunity for hands-on application.
• Module 14: Usage models
In this module, participants are given an overview of the seven usage models, including use cases, use case diagrams, and prototypes, and given the opportunity for hands-on application.
• Module 15: Requirements communication
In this module, participants are shown the importance of effective communications within the requirements cycle and introduced to the challenge of selecting, preparing, and presenting the requirements package to stakeholders.
• Module 16: Solution assessment and verification
In this module, participants will explore the roles of the business analyst in ensuring that delivered products and services meet the defined requirements, tracing requirements to functions and tests, and interacting with users to make implementation as smooth as possible.
• Module 17: Importance and challenges of user acceptance testing
In this module, participants will be given an introduction to the importance and challenges of good user acceptance testing.
• Module 18: Workshop wrap-up
This module wraps up the workshop, gives participants a chance to ask remaining questions, and allows them to evaluate the workshop.
Prerequisites & Certificates

Certificates offered

Professional Development Units (PDUs) : 21

Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course, will be subject to a 15% administration fee, and course ware fees where applicable. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.

Map & Reviews
TekSource Corporate Learning
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Here are some reviews of the training vendor.
A quick note to say thanks very much for the information I garnered at the course. The training was very informative and practical; the handout material contains a lot of information that will be helpful in future.
Reviewed by 2014
I found the course to be useful and easy to follow. Would use their service again.
Reviewed by 2014
I really enjoyed this training session, I found it incredible helpful for our needs of customizing our CRM. The instructor was good
Reviewed by 2013
By choice, and as I didn't want to disturb the man next to me, I didn't ask to many questions of the instructor. I realize that taking the same course at the same time would have been ideal, but I understand why we were put in the same space. I had a few computer glitches which shuffled the course material around a bit which I eventually found a work around for. A lot of material for one day and I did find myself paying attention to the clock to make sure I finished at a reasonable time.
Reviewed by 2012
very well organized and flexible. Helped me with my specific needs. Steve was very helpful.
Reviewed by 2012
I thought that the course content was excellent, it covered a wide variety of new features in 2010 at a sufficeint level of detail. The video instructor was also very diliegent about highlighting the various ribbon features and showing alternate methods of completing a task. This teaching method may not be for everyone, but I enjoyed the ability to learn at my own pace, without being slowed down by questions that were not relevant to me. It would be nice to have better control over the video streaming in order to skip over/ahead on topics that are familiar to the user.
Reviewed by 2012
the instructor was very knowledgeable, and most importantly patient.
Reviewed by 2012
Found that the advance training was where my level was at already on most items (wishing there was a super advanced training). Found the ‘instructor’ not to be conversant on the program I was being trained on (probably the same level as I was) which was frustrating. He did ask other personnel which did have more knowledge but did not give me a clear answer (said it was part of the limits of the program and what I was looking for was very customized, duh this is why I took the advanced) He was willing to go over the ideas of tables and relationships with me which was not covered in the course, which I was thankful for. The course did delivered though what it had said it would and it was good to get reinforcement on what I had learned on my own, that I was on the right track.
Reviewed by 2012
The course was really useful for me.
Reviewed by 2012
over all it is a good experience and I learnt something out of it.
Reviewed by 2012
Course content was not as comprehensive as I'd hoped. Would have liked more indepth lessons about macros.
Reviewed by 2012
It would be great to separate two different session for the topic. It was usufull and meantime it was too much information.
Reviewed by 2012
Hi, There was one problem with the flow. I'm not completely sure as to how best to describe it but basically, it didn't flow from one module to the next. Specifically, if I was in a particular module (say the introduction or first sub-module) and it completed, I was not automatically taken to the next sub-module within the overall module (a module being a section of the course). Feel free to give me a call to discuss at 416-686-3141.
Reviewed by 2012
The first hour of the course was difficult due to the noisy environment. There were 3 separate software platforms being mentored by 2 instructors simultaneously. As each required unique start up instructions, it was very difficult to concentrate on the video teaching for my session in spite of the headphones as there was a significant amount of background noise. I suggest that future sessions that are mentored rather than led be done as dedicated sessions (i.e. only 1 software platform being taught at a time) to minimize the impact of this situation. Additionally, the 2 instructors had side conversations that had nothing to do with teaching the sessions and needed to be asked not to do this as I found it was hindering my ability to listen to the video lesson. Unwilling to crank the volume on the headset, I could hear them clearly over the top of the lesson I was listening to.
Reviewed by 2012
Everyone was extremely laid back, kind and courteous. I felt very comfortable and no matter who you were in contact with, all employees were approachable.
Reviewed by 2012
While the instructor had a basic understanding of Project 2010, he did not have "advanced" knowledge which was the level of the course. He had not really used the software in "real life" so didn't have any context. Whenever I had questions, he looked for answers from microsoft.com (I could have done the same). I was hoping the instructor would provided added knowledge to what I was learning from the videos.
Reviewed by 2012
Fantastic and very relevant. The instructor was very pleasant and helpful.
Reviewed by 2012
Too many mistakes made in the videos, this made it confusing about what to follow and what to avoid. Seminar presenter got off-topic too much which made me pressed for time.
Reviewed by 2011
There really is not enough time in one day to do all the exersizes in the training manual, watch all the videos, take the quizzes, and discuss specifc issues with the instructor. I would suggest improving the video intruction to actual take you through some of the exersizes rather than leaving you to do it on your own, because you really only learn by doing.
Reviewed by 2011
Thought the directions in the book exercises exercises could be written a little clearer.
Reviewed by 2011
My second course with TekSource and it's always an enjoyable experience. It's a nice clean office environment close to the subway. And the staff is excellent and helpful.
Reviewed by 2011
Not instructor led hence one star rating
Reviewed by 2011
The only somewhat critical comment I have is that it can be difficult to concentrate when the mentor is explaining to another student. In a small classroom setting, I guess that is just a reality of mentor-assisted training.
Reviewed by 2011
Steve Meggenson understand French. He helped me a lot with my documents from work. Now I know how to use Access for my work. I should take this course 5 years ago! But, it's not too late! I want to take the monitored or coach course with Steve again because he can read and understand french!
Reviewed by 2011
I wish that there had been more examples and more exercises for pivot tables and vlook up. They are very valuable tools.
Reviewed by 2011
Very positive experience.
Reviewed by 2011

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