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This five-day course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure.

Course Outline
This five-day course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized
to large-sized (250 to 5,000 users) messaging environment. This course offers a significant number of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003.

Course Outline Module 1: Introduction to Exchange Server 2003 This module provides an overview of how Exchange Server components interact to provide a stable, reliable messaging environment. This module provides an introduction to many of the topics covered in detail in later modules in the course.
  • Introduction to the Exchange Server 2003 Architecture
  • Exchange Clients Overview
  • Discussion: Introduction to Exchange Server 2003
After completing this module, students will be able to:
  • Describe the various technologies that are involved in implementing and
  • maintaining an Exchange Server messaging environment.
  • Identify the client applications that are used to connect to Exchange
  • Server and describe the improvements introduced with Microsoft Office
  • Outlook 2003.
Module 2: Installing Exchange Server 2003 This module explains how to plan for an installation of Exchange Server 2003, and how to install Exchange Server 2003. The module also explains how to install and use Exchange Server management utilities.
  • Preparing to Install Exchange Server 2003
  • Exchange Server 2003 Installation Tasks
  • Exploring the Exchange Management Tools
Lab : Installing the Exchange System Manager on Windows XP SP2
  • Installing the Exchange System Management Tools
Lab : Optional Lab: Installing the Exchange Server 2003 Messaging and Collaboration Services
  • Preparing the Environment
  • Installing Exchange Server 2003
After completing this module, students will be able to:
  • Prepare for an installation of Exchange Server 2003.
  • Install Exchange Server 2003 on new hardware.
  • Install and use the Exchange Server management tools to perform
  • administrative tasks.
Module 3: Securing Exchange Server 2003 This module explains how to secure the server running Exchange Server 2003. This involves reducing the attack surface on the Exchange servers by using Security templates and the Security Configuration Wizard, protecting against unsolicited commercial e-mail (spam), and setting
appropriate administrative permissions.
  • Reducing the Server Attack Surface
  • Maintaining Message Hygiene
  • Configuring Administrative Permissions
Lab : Securing Exchange Server 2003
  • Applying a Security Configuration Wizard Security Policy
  • Delegating Administrative Rights Using the Exchange Delegation Wizard
  • Applying and Testing Intelligent Message Filtering
After completing this module, students will be able to:
  • Reduce the attack surface on Exchange servers.
  • Configure Exchange Server 2003 to reduce the amount of unsolicited
  • commercial e-mail (spam).
  • Configure an administrative group structure.
Module 4: Managing Recipients This module describes Exchange Server recipients and explains the messaging capabilities of various Active Directory directory service groups. It then teaches how to manage mailboxes and mail-enabled groups and how to create, delete, and modify users and contacts.
  • Managing Exchange Recipients
  • Managing Mailboxes
  • Managing Mail-Enabled Groups
Lab : Managing Recipients
  • Create Mailboxes with CSVDE
  • Use VBScript to Mailbox-Enable User Accounts
  • Modify Existing Mailboxes by Using LDIFDE
After completing this module, students will be able to:
  • Describe Exchange Server recipients and explain the messaging
  • capability of various Active Directory groups.
  • Manage mailboxes.
  • Manage mail-enabled groups.
Module 5: Managing Active Directory Integration This module explains the relationship between Active Directory and an Exchange Server 2003 organization. Topics discussed include how Exchange servers communicate with and depend on Active Directory information. The module also explains how to perform Active Directory tasks that directly influence Exchange Server configuration.
  • Understanding the Integration of Exchange and Active Directory
  • Configuring Exchange Server Communications with Active Directory
  • Configuring Recipient Policies and the Recipient Update Service
  • Managing Address Lists
Lab : Managing Active Directory Integration
  • Troubleshooting Exchange Server Requirements for Active Directory Information
After completing this module, students will be able to:
  • Explain where and how Active Directory stores Exchange Server-related
  • information.
  • Manage the communication mechanisms that exist between Exchange
  • servers and Active Directory domain controllers.
  • Create and manage recipient policies and the recipient update process.
  • Create and manage Address Lists.
Module 6: Managing Public Folders This module explains how to manage public folders. Managing public folders involves managing public folder data and network access to public folders.
  • Managing Public Folder Data
  • Managing Access to Public Folders
  • Managing Public Folder Replication
  • Configuring Full-Text Indexing
Lab : Managing Public Folders
  • Create a Public Folder by Using Microsoft Outlook 2003
  • Replicate Public Folders with the Public Folder Migration Tool
  • After completing this module, students will be able to:
  • Manage public folder data.
  • Manage network and user access to public folders.
  • Manage public folder replication.
  • Configure full-text indexing.
Module 7: Implementing Outlook Web Access The module describes how to successfully implement Outlook Web Access. Topics discussed include best practices for configuring Outlook Web Access and guidelines for properly securing a remote Web access infrastructure.
  • Introducing Outlook Web Access
  • Securing Outlook Web Access
Lab : Implementing Outlook Web Access
  • Enable Forms-Based Authentication
  • Securing OWA with the Outlook Web Access Web Administration Tool
After completing this module, students will be able to:
  • Describe the features of Outlook Web Access (OWA) in Exchange Server 2003.
  • Secure an Outlook Web Access deployment.
Module 8: Implementing a Front-End/Back-End Exchange Server Topology This module introduces the Internet protocols that you can use to access Exchange Server. It explains the concepts and tasks that are involved in implementing and managing remote user access to Exchange Server by using Internet protocols. It also explains how to implement and secure front-end and back-end Exchange servers that can be used to access user data from remote locations through secure connections.
  • Introducing Front-End and Back-End Servers
  • Implementing a Front-End and Back-End Server Topology
  • Securing a Front-End and Back-End Server Topology
  • Discussion: Implementing a Front-End/Back-End Exchange Server
  • Topology
After completing this module, students will be able to:
  • Explain the purpose of front-end and back-end servers and describe their
  • supporting technologies.
  • Implement a front-end and back-end server topology.
  • Secure a front-end and back-end server topology.
Module 9: Managing Client Connections to Exchange Server 2003 This module introduces client configuration and connectivity concepts. It also demonstrates the common tasks that are associated with configuring and customizing Outlook 2003, configuring connectivity for Exchange server clients, and understanding the mobility features of Exchange Server 2003.
  • Selecting an Exchange Server 2003 Client
  • Connecting to Exchange Server 2003
  • Using S/MIME to Secure E-Mail Content
  • Managing Mobile Services
Lab : Managing Client Connections to Exchange Server 2003
  • Configuring Outlook 2003 for RPC over HTTPS
  • Sending Secure E-Mail by Using S/MIME
After completing this module, students will be able to:
  • Select the appropriate Exchange Server client for a messaging
  • environment.
  • Connect Outlook 2003 to an Exchange server securely from the Internet.
  • Secure Exchange Server e-mail content by using Secure/Multipurpose
  • Internet Mail Extensions (S/MIME).
  • Implement and manage remote mobile access to Exchange Server 2003.
Module 10: Managing Message Routing This module explains the concepts and tasks that are involved in configuring routing in an Exchange Server organization and managing connectivity to the Internet. The module focuses on how to configure the SMTP virtual servers and SMTP connectors.
  • Understanding Exchange Server Message Flow
  • Configuring SMTP Virtual Servers
  • Understanding Message Routing in Exchange Server
  • Configuring Routing in an Exchange Server Organization
  • Exploring Link State Information
Lab : Managing Message Routing
  • Creating an SMTP Connector to the Internet
  • Configuring Secure Communications Between Routing Groups
  • After completing this module, students will be able to:
  • Explain message flow in Exchange Server 2003.
  • Configure SMTP virtual server settings by using the Exchange System
  • Manager.
  • Explain how message routing works in an Exchange Server organization.
  • Configure routing in an Exchange Server organization.
  • Explain how Exchange Server maintains routing information.
Module 11: Managing Data Storage and Hardware Resources This module explains how Exchange Server 2003 stores data and what storage technologies it uses. The module also explains how to manage data storage, disk space, and hardware upgrades.
  • Managing Stores and Storage Groups
  • Understanding Exchange Server Data Storage
  • Managing Disk Space
  • Optimizing Hardware Resources
Lab : Managing Data Storage and Hardware Resources
  • Managing Circular Logging and Database File Location
  • Verifying Disk Performance Using Jetstress
After completing this module, students will be able to:
  • Create, delete, and manage stores and storage groups.
  • Manipulate all files used in the data storage process.
  • Manage disk space used by Exchange Server databases.
  • Optimize the use of hardware resources on Exchange servers.
Module 12: Planning for and Recovering from Disasters This module discusses how to create a disaster recovery plan and how to perform a backup and a restore for Exchange Server 2003.
  • Planning for Disaster Recovery
  • Backing Up Exchange Server 2003
  • Restoring Exchange Server 2003 Data
  • Restoring Exchange Server 2003 Servers
  • Discussion: Planning for and Recovering from Disasters
After completing this module, students will be able to:
  • Create a plan for disaster recovery in an Exchange Server environment.
  • Back up servers running Exchange Server 2003.
  • Restore Exchange Server 2003 data.
  • Restore Exchange Server 2003 servers.
Module 13: Performing Preventive Maintenance This module teaches how to conduct daily, scheduled, and on-demand Exchange Server maintenance tasks.
  • Performing Daily Exchange Server 2003 Maintenance
  • Performing Scheduled Exchange Server 2003 Maintenance
  • Performing On-Demand Exchange Server 2003 Maintenance
  • Discussion: Performing Preventive Maintenance
After completing this module, students will be able to:
  • Perform daily Exchange Server maintenance.
  • Perform scheduled Exchange Server maintenance.
  • Perform on-demand Exchange Server maintenance.
Module 14: Migrating Users from Exchange Server 5.5 to Exchange Server 2003 This module describes how to migrate the Exchange Server 5.5 messaging system of a company running a Microsoft Windows NT 4.0 domain into the Exchange Server 2003 messaging system of another company running Windows Server 2003 and Active Directory.
  • Identifying a Migration Strategy
  • Performing Pre-Migration Steps
  • Migrating Exchange Server Data
Lab : Lab A: Performing an Inter-Organization Migration
  • Preparing a Network Environment for a Migration
  • Migrating Accounts with the ADMT
  • Implementing the Active Directory Connector
  • Moving Mailboxes from Exchange Server 5.5 to Exchange Server 2003
Lab : Lab B: Performing an Intra-Organization Migration
  • Identify a Migration Strategy
After completing this module, students will be able to:
  • Select the appropriate migration strategy.
  • Perform all necessary pre-migration steps.
  • Migrate mailboxes and public folders to Exchange Server 2003.

With (R)Evolution, TekSource is transforming the way IT professionals receive training. Our courses are led by Certified Instructors and supported by online course mentors. Course content is delivered through expert video modules and interactive features, in tandem with virtual lab exercises and progress quizzes. When you take training with TekSource, you get a comprehensive training solution that incorporates the following value add components into one “revolutionary” offering:>

Pre-class Facilitation
We start the learning process well before you arrive at our door with lots of communication and information. Our instructors, coordinators and facilitators will ensure that when course participants arrive, they will have all the tools they need to be successful and students will have already started to learn

In our Facility with Certified instructors
With (R)Evolution, each course is supported by a certified instructor who facilitates, coaches and mentors the students through the learning process - their only job is to ensure our students’ success. Students attend class in one day increments (which can be non-consecutive days for multi-day courses).
    * Since the course content is provided by the expert video modules, the in-class instructor can devote 100% of their time to individual instruction and guidance.
    * Our exclusive consultative learning approach ensures that the needs of each student are assessed and support during and subsequent to the course is tailored to them.

Expert Video Modules
(R)Evolution guarantees consistent, high quality instruction, and uniform delivery of the course material mapped to official vendor course curriculum with no missed topics.
    * Content is delivered by World Class Experts and Certified Trainers and it has been edited and produced so that students are presented the best possible delivery of the course material.
    * Self Scheduled progress matches the learning speed of each student – it allows for instant review, and results in improved retention.

Interactive Content
Throughout the Learning experience, instruction is reinforced with practical exercises, lab exercises completed in live lab environments and progress checks that give immediate feedback to the student regarding their progress.
    * Keeps students engaged, on track and in line with their objectives
    * Provides instant feedback, real time results and acts as a measure for the instructor to provide further mentorship

Online Mentoring and Support
The online mentoring support that is included with (R)Evolution starts when the student enters the classroom and continues for 6 months. As both a 3rd training resource in the classroom and as a valuable support service that is available 24/7, students have yet another mechanism to support their learning.
    * Reinforces learning and acts as a support during the classroom session
    * Assistance applying course concepts
    * Access to our facility and ability to re-take some or all of the training is absolute assurance that required learning is received.
Prerequisites & Certificates

Before attending this course, students must have: Working knowledge of Microsoft Windows Server 2003. Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS). Working knowledge of Internet protocols, including Post Office Protocol 3 (POP3) or Internet Message Access Protocol 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocols (NNTP). In addition, it is recommended, but not required, that students have completed: Course 2274, Managing a Microsoft Windows Server 2003 Environment. Course 2275, Maintaining a Microsoft Windows Server 2003 Environment. Course 2276, Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts. Knowledge of Exchange Server 5.5 or Exchange 2000 Server is beneficial but not necessary

Certificates offered

Certificate of completion

Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course, will be subject to a 15% administration fee, and course ware fees where applicable. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.

Map & Reviews
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A quick note to say thanks very much for the information I garnered at the course. The training was very informative and practical; the handout material contains a lot of information that will be helpful in future.
Reviewed by 2014
I found the course to be useful and easy to follow. Would use their service again.
Reviewed by 2014
I really enjoyed this training session, I found it incredible helpful for our needs of customizing our CRM. The instructor was good
Reviewed by 2013
By choice, and as I didn't want to disturb the man next to me, I didn't ask to many questions of the instructor. I realize that taking the same course at the same time would have been ideal, but I understand why we were put in the same space. I had a few computer glitches which shuffled the course material around a bit which I eventually found a work around for. A lot of material for one day and I did find myself paying attention to the clock to make sure I finished at a reasonable time.
Reviewed by 2012
very well organized and flexible. Helped me with my specific needs. Steve was very helpful.
Reviewed by 2012
I thought that the course content was excellent, it covered a wide variety of new features in 2010 at a sufficeint level of detail. The video instructor was also very diliegent about highlighting the various ribbon features and showing alternate methods of completing a task. This teaching method may not be for everyone, but I enjoyed the ability to learn at my own pace, without being slowed down by questions that were not relevant to me. It would be nice to have better control over the video streaming in order to skip over/ahead on topics that are familiar to the user.
Reviewed by 2012
the instructor was very knowledgeable, and most importantly patient.
Reviewed by 2012
Found that the advance training was where my level was at already on most items (wishing there was a super advanced training). Found the ‘instructor’ not to be conversant on the program I was being trained on (probably the same level as I was) which was frustrating. He did ask other personnel which did have more knowledge but did not give me a clear answer (said it was part of the limits of the program and what I was looking for was very customized, duh this is why I took the advanced) He was willing to go over the ideas of tables and relationships with me which was not covered in the course, which I was thankful for. The course did delivered though what it had said it would and it was good to get reinforcement on what I had learned on my own, that I was on the right track.
Reviewed by 2012
The course was really useful for me.
Reviewed by 2012
over all it is a good experience and I learnt something out of it.
Reviewed by 2012
Course content was not as comprehensive as I'd hoped. Would have liked more indepth lessons about macros.
Reviewed by 2012
It would be great to separate two different session for the topic. It was usufull and meantime it was too much information.
Reviewed by 2012
Hi, There was one problem with the flow. I'm not completely sure as to how best to describe it but basically, it didn't flow from one module to the next. Specifically, if I was in a particular module (say the introduction or first sub-module) and it completed, I was not automatically taken to the next sub-module within the overall module (a module being a section of the course). Feel free to give me a call to discuss at 416-686-3141.
Reviewed by 2012
The first hour of the course was difficult due to the noisy environment. There were 3 separate software platforms being mentored by 2 instructors simultaneously. As each required unique start up instructions, it was very difficult to concentrate on the video teaching for my session in spite of the headphones as there was a significant amount of background noise. I suggest that future sessions that are mentored rather than led be done as dedicated sessions (i.e. only 1 software platform being taught at a time) to minimize the impact of this situation. Additionally, the 2 instructors had side conversations that had nothing to do with teaching the sessions and needed to be asked not to do this as I found it was hindering my ability to listen to the video lesson. Unwilling to crank the volume on the headset, I could hear them clearly over the top of the lesson I was listening to.
Reviewed by 2012
Everyone was extremely laid back, kind and courteous. I felt very comfortable and no matter who you were in contact with, all employees were approachable.
Reviewed by 2012
While the instructor had a basic understanding of Project 2010, he did not have "advanced" knowledge which was the level of the course. He had not really used the software in "real life" so didn't have any context. Whenever I had questions, he looked for answers from microsoft.com (I could have done the same). I was hoping the instructor would provided added knowledge to what I was learning from the videos.
Reviewed by 2012
Fantastic and very relevant. The instructor was very pleasant and helpful.
Reviewed by 2012
Too many mistakes made in the videos, this made it confusing about what to follow and what to avoid. Seminar presenter got off-topic too much which made me pressed for time.
Reviewed by 2011
There really is not enough time in one day to do all the exersizes in the training manual, watch all the videos, take the quizzes, and discuss specifc issues with the instructor. I would suggest improving the video intruction to actual take you through some of the exersizes rather than leaving you to do it on your own, because you really only learn by doing.
Reviewed by 2011
Thought the directions in the book exercises exercises could be written a little clearer.
Reviewed by 2011
My second course with TekSource and it's always an enjoyable experience. It's a nice clean office environment close to the subway. And the staff is excellent and helpful.
Reviewed by 2011
Not instructor led hence one star rating
Reviewed by 2011
The only somewhat critical comment I have is that it can be difficult to concentrate when the mentor is explaining to another student. In a small classroom setting, I guess that is just a reality of mentor-assisted training.
Reviewed by 2011
Steve Meggenson understand French. He helped me a lot with my documents from work. Now I know how to use Access for my work. I should take this course 5 years ago! But, it's not too late! I want to take the monitored or coach course with Steve again because he can read and understand french!
Reviewed by 2011
I wish that there had been more examples and more exercises for pivot tables and vlook up. They are very valuable tools.
Reviewed by 2011
Very positive experience.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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