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This workshop focuses on values based conflicts in the workplace.

Course Outline



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This workshop focuses on values based conflicts in the workplace.



Participants who complete this workshop will:


·                     Take initiative and lead resolutions through personal accountability.

·                     Explore the five sources of conflict and their differences.

·                     Control confrontation by managing reactions.

·                     Balance assertiveness and cooperation.

·                     Employ active listening skills to create empathy and understanding.

·                     Set a Personal Action Plan.





1.       Introduction

·                     "Perspectives."  A look at the fundamental sources of conflict.

·                     "Emotionally Charged Differences."  Emotional differences, intellectual differences.  What's the difference anyway?


2.       Sources

·                     "The Porter Model."  Five sources of conflict.  What makes them different?

·                     "Values Based Conflicts."  Understanding the values in question is the first step to resolving conflict.

·                     "Demystifying Workplace Conflict During Times of Change."  Times of transition seem to invite conflict.  Watch for the clues.

·                     "4F's:  The People Wheel."  Different situations invoke different reactions in people.  How to manage confrontation.

·                     "The Gatekeeper."  Participants engage in groups of three to improvise a conflict scenario – 2 participants are in the conflict, and one is the gatekeeper.


3.       Resolutions

·                     "Thomas-Kilmann."  Examining the 5 resolution strategies, balancing assertiveness and cooperation.

·                     "Double Loop Learning."  Get to the heart of the conflict by examining not only the actions and processes, but also the assumptions.

·                     "Active Listening."  Interpret and stay open to information.  Make better and more informed decisions by hearing what others say and don’t say.

·                     " Audio Test."  A look at Word Intonation and its impact on misunderstandings.  If you are not conscious of yours and others' tone, how much of the information is lost?

·                     “Have You Really Heard it All?"  An exercise to illustrate how much information we capture and how much we miss.


4.       Closure

·                     "Opportunities Versus Challenges:  A Lifelong Journey."  Managing yourself and knowing your personal triggers to maintain your attitude.

·                     "Personal Action Plan."  Planning ahead for growth opportunities



  • Large group discussion and activities
  • Lecturettes
  • Individual work, reflection and exercises
  • Small group discussion, exercises and activities
  • Case studies / Critical incidents
  • Simulations / Role Plays / Practice



  • Front-line, Team Leaders, Managers and Supervisors



  • None



  • 1 Day



  • 6 – 20


Prerequisites & Certificates


Certificates offered

Cancellation Policy
Commitment of resources and industry standards require that we be notified of any cancellation. As such, you may reschedule any training course up to five (5) working days before the actual training date. Simply call us, and we send you a new registration confirmation without extra charge. If training is rescheduled less than five (5) working days before the training date, a rescheduling fee of 50% of the course fee will be invoiced.

The latest time we accept rescheduling is until noon on the working day before
the training date. "No-shows" without prior notification are charged as if you had attended the course. There are no refunds. We reserve the right to cancel any course and reschedule if attendance is not sufficient to run the course. In this case you will be notified, usually five (5) working days or more prior to the
training day and the training is rescheduled.

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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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