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During this two day training course, you will learn how to install, configure, administer and support Websense Web Security Suite software.

Course Outline
During this two day training course, you will learn how to install, configure, administer and support Websense Web Security Suite software. Through instruction, iLabs (instructor led demos and lab exercises) and hands-on lab practice exercises, you will gain familiarity with the requirements and recommendations of Websense product deployment, installation and configuration, Websense product and component functionality (remote filtering, delegated and remote administration) and troubleshooting via internal and 3rd party diagnostic processes.


Network Administrators, security administrators

Lesson 1: Course Introduction: Websense Overview and Software Architecture
  • About Websense, Inc.
  • Websense Security Labs
  • Protection Services
  • Websense Product Overview
  • Websense Software
  • Key Features
  • Websense Reporting Tools
  • Additional Features and Product Add-ons
Lesson 2: Installation and Deployment Part 1
  • Installation Part 1
  • Preinstall Questions
  • Hands-On Lab 2-1: Installing Websense Web Security Suite
  • Deployment Part 1
  • Websense Core Components
  • Websense Secondary Components
  • Additional Deployment Notes
  • Instructor-Led Lab (iLab) 2-2: Websense Help and Documentation
  • Installing Websense Reporting Tools and Components
  • Log Sever
  • Reporter
  • Enterprise Explorer
  • Database Administration
  • Hands-On Lab 2-3: Installing Reporting Components
Lesson 3: Websense Server Configuration
  • Websense Manager
  • Menu Bar & Navigation Tree
  • Instructor Led Lab (iLab) 3-1: Websense Manager Menu Bar and Navigation Tree
  • Websense Manager Content Pane
  • Policy Window
  • Category Set
  • Protocol Set
  • Hands-On Lab 3-2: Websense Server Configuration
  • Network Agent
  • Websense Server Settings
  • Instructor-Led Lab (iLab) 3-3: Customize Block Pages
  • Starting and Stopping Websense Components
Lesson 4: User Identification: Authentication and User Names
  • Introduction to User Identification
  • Filter by Workstation and Global Policy
  • Benefits of filtering by Users, Groups, and Domains
  • Software required for User Identification
  • Directory Service and Websense User Service
  • Hands-On Lab Lab 4-1: Setting Up Active Directory Authentication
  • Difference between Manual Authentication and Transparent Identification
  • Three Methods for Identifying Users
  • Websense Integration Products
  • Integrated Directory Service
  • Websense Transparent Identification (XID) Agents
  • DC Agent (Windows Domains, both NTLM and LDAP protocols)
  • Domain Controller Polling
  • Workstation Polling
  • Logon Agent (Local Machines)
  • Group Policy Enabled
  • Login/Logout Scripts
  • eDirectory Agent (Identifies Novell eDirectory Logons)
  • RADIUS Agent (Remote Authentication)
  • Manual Authentication
Lesson 5: Working with Policies
  • About Websense Filtering
  • Filtering Defaults
  • Initial Filtering
  • Global Policy
  • Editing the Global Policy
  • Filtering Structures
  • Category Sets
  • Protocol Sets
  • Filtering Options
  • Basic Filters: Permit, Block, Quota Time, Continue
  • Hands-On Labs: 5-1: General Filtering & 5-2: Quota Times & 5-3: Password Override and Continue
  • Advanced Filters: Keywords, File Types, Bandwidth Usage
  • Hands-On Lab: 5-4: Keywords and File Type Blocking
  • Other Filters: Time of Day, Day of Week, Custom URLs, Yes Lists
  • Hands-on Labs: 5-5 Custom URLs & 5-6 Yes Lists
  • Protocol Filtering
  • Controlling Spyware, Malware, etc.
  • Hands-on Lab: 5-7: Configuring Protocol Sets and Creating Custom Sets
  • Working with Policies
  • Creating Policies
  • Modifying Policies
  • Hands On Lab: 5-8: Creating Custom Sets and Policies
  • Applying Policies
  • Users and Groups
  • Directory Structures and Organizational Units
  • IP Addresses and Network Ranges
  • Entire Network (Global)
Lesson 6: Troubleshooting Part 1
  • Troubleshooting Overview
  • Websense Troubleshooting Tools and Processes
  • Websense Diagnostic Tools
  • TestLogServer
  • Hands-On Lab: 6-1 Troubleshooting Using TestLogServer
  • WebsensePing
  • Hands-on Lab: 6-2 WebsensePing with Workstation IPs
  • Block Page ‘More Information’ Link
  • Hands-on Labs: 6-3 More Information from Block Pages
  • ConsoleClient & 6-4 Connecting ConsoleClient to the Filtering Service & 6-5 Connecting ConsoleClient to DC Agent
  • Websense Component Service Debugging
  • Network Agent
  • User Service
  • Hands-On Lab: 6-6 Debugging the User Service with dstrace
  • Log Server
  • Websense Explorer
  • Websense Real-Time Analyzer
  • Miscellaneous Troubleshooting
  • Database Download Problems
  • Password Reset
  • Hands-On Labs: 6-7 Lab Pre-Work & 6-8 Password Reset
  • Using Error Logs
  • Websense Log File
  • Windows Event Viewer
Lesson 7: Websense Reporting Tools
  • Websense Reporting Tools Overview
  • Reporting Tools Deployment & Architecture
  • Websense Reporting Components
  • Websense Log Server
  • Websense Log Database
  • Websense Reporting Tools Portal
  • Websense Real-Time Analyzer
  • Websense Explorer
  • Client Policy Manager Explorer
  • Client Policy Manager Reporter
  • Database Administration Tool
  • Hands-On Lab 7-1: Websense Reporting Tools
Lesson 8: Remote Filtering
  • About Remote Filtering
  • Remote Filtering Server
  • iLab 8-1: Install Remote Filtering Server Service
  • Remote Filtering Client
  • Hands-on Lab 8-2: Installing the Remote Filtering Client & 8-3: Remote Filtering In Action
Lesson 9: Deployment Part 2
  • General Deployment Recommendations by Network Size
  • Hardware and Software
  • Component Limits and Suggestions
  • Network Agent Suggestions
  • Filtering Services per Policy Server
  • Deploying Transparent Identification Agents
  • Deploying Network Agent
  • Maximizing System Performance
  • Network Agent
  • Real-Time Analyzer
  • HTTP Reporting
  • Database Engine
  • Log Database Disk Space Recommendations
  • Remote Filtering
  • Deploying in Networks Up to 10,000 Users
  • Small Networks (1-500 users)
  • Medium Networks (500 – 2,500 users)
  • Large Networks (2,500 – 10,000 users)
  • Deploying in Networks with Over 10,000 Users
  • Enterprise Networks (10,000 – 25,000 users)
  • Very Large Enterprise Networks (25,000+)
Lesson 10: Installation Part 2
  • Upgrading from Previous Versions
  • Supported Upgrade Versions
  • Upgrade Path Recommendations
  • Backups
  • Component Upgrades
  • Distributed Components
  • Remote Filtering Components & Reporting Tools
Lesson 11: Advanced Administration
  • Delegated and Remote Administration
  • Managing Roles
  • Administrative Roles
  • Creating and Configuring Roles
  • Hands-On Labs: 11-1: Delegated Administration & 11-2: Creating a Super Administrator
  • Central Configuration Distribution
  • Delegated Reporting
  • Administrative Auditing and Logging
  • Auditing
  • SNMP Alerting
  • Anonymous Logging
  • Hands-On Labs: Lab 11-3: Remote Administration and Reporting & 11-4: Delegated Reporting
Lesson 12: Troubleshooting Part 2
  • 3rd Party Troubleshooting: Tools and Concepts
  • Ethereal/Wireshark
  • TCP View
  • FileMon
  • LDAP Browsers
  • OS Commands
  • Troubleshooting Remote Filtering Problems

[Optional Modules]

Topic 1a: Terminology, Network Essentials and Websense Software Basics

  • Why Filter Internet Access?
  • What can Websense Software Do?
  • Network Essentials
  • Part 1 Concepts & Terminology
  • Part 2 Network Components
  • Part 3 Network Services
  • Websense Software in Action
  • Basic Permit and Block Scenarios
Lesson 13a: Integrations and Websense Technology Partners
  • Websense Web Security Ecosystem
  • New in Websense v6.3
  • Citrix
  • Web Blazer
  • Solution Variations
  • Websense Integration Service (WIS)
  • Migrating an Integration
Lesson 13b: Websense Security Labs
  • Websense Security Labs Overview
  • Web Protection Services
  • BrandWatcher
  • SiteWatcher
  • ThreatWatcher
Lesson 13c: About Client Policy Manager (CPM) – Desktop Security
  • CPM Fundamentals
  • About CPM
  • CPM Components & Shared Components
  • v6.3 CPM Enhancements

Prerequisites & Certificates


Certificates offered

Certificate of Completion

Cancellation Policy
Our cancellation/reschedule policy requires notification at least 10 business days before the class start date for a full refund. Please note that you are responsible for notifying NTG of your inability to attend class or you will be invoiced for the full payment.

Should you need to cancel in less than 10 business days before the start of the class, you will be given a 100% credit towards a future class that must be taken within 6 months of the start of the original class. If you are not able to reschedule to a future class, you will be charged 50% of the upfront registration fee.

Classes are subject to cancellation by NTG up to two weeks prior to the class date. It is important to keep this in mind before you purchase a non-refundable airline ticket.

Map & Reviews
New Toronto Group
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Here are some reviews of the training vendor.
I liked the pace and the "teach then try" style that was used. It was engaging, we weren't listening to long sets of info then trying to remember it and it made the day fly by. I also retained more as I was instantly engaged with trying the skills myself.
Reviewed by 2016
Todd McCall is a passionate, well-informed and thoughtful instructor. His course exceeded my training needs and his commitment to experiential learning is superb! I will definitely take another class if he is the instructor.
Reviewed by 2014
Andrew was a great instructor!
Reviewed by 2014
Good course, absolutely satisfied
Reviewed by 2013
This was a good course to learn the essentials of Captivate as a software program.
Reviewed by 2012
The instructor was great and followed the curriculum as per Adobe's book but Dreamweaver is a beast of a software with a high learning curve. I found that this course just scratched the surface and taught me the basics and that I would need more practice and learning to create a simple website with ease. This is not a criticism of the course really but I felt I would personally benefit from a slightly slower pace and an extra day. I didn't know that at the time as I seemed to follow the instructor's instructions well and it seemed to make sense in the classroom but once I got home I felt a little stuck!
Reviewed by 2011

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