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This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team.

Course Outline

Teams have become a principal building block of the strategy of successful organizations.  Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organizations in the private, non-profit and government sectors.
With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together.  How are your problem-solving skills? Is the team enthusiastic and motivated to do its best?  Do you work well together?  In many cases, the energies of individual members work at cross purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonize.  You have a shared vision, and an understanding of how to complement each others’ efforts.  As jazz musicians say, “You are in the groove.”

This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave this program with a plan for your personal development as a team player and as a team leader and will have learned skills and techniques for improving the functionality, efficiency and productivity of your ‘at work” team.

  • Provide an opportunity for team members to get to know one another, to enhance respect and to develop team spirit.
  • Understand the value of working as a team
  • Recognize the critical role communication skills will play in building and maintaining a team atmosphere.
  • Promote trust and rapport by exploring your team player style and how it responds to team values
  • Develop and practice techniques for handling counterproductive team behaviour.
  • Identify ways to participate and grow in a team setting
  • Defining a Team
  • Types of Teams
    • Traditional
    • Team Spirit
    • Cutting Edge
    • Task Force
    • Cyber
  • Establishing Team Norms
    • Characteristics of Teams
    • Ground Rules
    • Team Contracts
  • Working as a Team
  • Team Player Styles
  • Building Team Trust
  • Stages of Development
    • Forming
    • Storming
    • Norming
    • Performing
  • TORI Model of Team Building
  • Communication
    • Effective Listening
      • Active Listening
      • Constructive Listening
      • Paraphrasing
    • How Listener Controls Speaker
  • Becoming a Good Team Player
    • Your Attitude is Up to You
  • Personal Action Plan
    • Large group discussions
    • Individual work and reflection
    • Small group discussion, exercises and activities
    • Case studies
    • Simulations
    • Employees who are members of a team, Team Leaders, Supervisors, Managers

    Note: Increased competency will be achieved if several team members attend the same session



    • Completed pre-assignment
    • 1 Day
    • .10 – 20

    Prerequisites & Certificates

    Certificates offered

    All program fees include a manual on CD complete with self study lessons. Course manuals can be purchased for an additional fee and are dependent on subject and level. The manual fee is a passed through cost to our clients.
    Upon completion of the each program each participant will receive a certificate of completion.
    Parking is available for our students at the rear of the building.Please, donít park in the reserved parking spaces around the building, your car will be tagged and/or towed away.
    Our courses run between 9:00AM Ė 4:00PM. There are two 15 minutes coffee breaks: one at 10:30AM and the other are at 2:30PM. The lunch break is between 12:00AM and 1:00PM.
    Coffee and suitable drinks are provided by us during the course. There are numerous restaurants and take-out places in the area, or you may prefer to bring your own lunch and enjoy it on site. Microwave and fridge available.

    Cancellation Policy
    Commitment of resources and industry standards require that we be notified of any cancellation. As such, you may reschedule any training course up to five (5) working days before the actual training date. Simply call us, and we send you a new registration confirmation without extra charge. If training is rescheduled less than five (5) working days before the training date, a rescheduling fee of 50% of the course fee will be invoiced.

    The latest time we accept rescheduling is until noon on the working day before
    the training date. "No-shows" without prior notification are charged as if you had attended the course. There are no refunds. We reserve the right to cancel any course and reschedule if attendance is not sufficient to run the course. In this case you will be notified, usually five (5) working days or more prior to the
    training day and the training is rescheduled.

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    This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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