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Discover how to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management to improve your communication performance & ultimately increase the succe

Course Outline

Be the voice of reason and resolve workplace conflict.

Discover how to recognize the causes of interpersonal conflict.  Become aware of your emotional triggers to prevent explosive situations.  Learn new strategies of conflict management to improve your communication performance and ultimately increase the success of your business initiatives.

Learning Objectives
  • Recognize and assess the various causes of conflict
  • Express emotions in intelligent and influential ways
  • Identify your own conflict style and how to adapt it effectively around others
  • Give and receive criticism in ways that build positive relationships
  • Increase listening skills to diminish conflict and improve communication
  • Enhance your assertiveness skills and express your views more concisely in order solve problems effectively
Course Benefits
  • Use conflict as an opportunity to build better relationships
  • Recognize and assess conflict – in order to manage it effectively
  • Identify your own conflict style and how to manage yourself 
  • Clearer communications can lead to improved teamwork and morale
Course Features
  • Brainstorm activities to encourage involvement of everyone for creative problem solving
  • Hands-on activities to engage participants in demonstrating skills
  • Self assessment for insight into individual behaviour and how you work with others

Who Should Attend

Managers and professionals dealing with conflict who are seeking productive ways to manage themselves and others in these situations.

Prerequisites & Certificates

Certificates offered

Certificate of Completion 18 PDUs RIBO Credits: Personal Skills 18 hours

Cancellation Policy
If you cannot attend a seminar for which you have paid and are confirmed and cannot find a substitute to take your place, notify us by email or fax no later than 15 business days prior to your session's start date to transfer or for a complete refund.

If you cancel with 15 business days or less before the start date of that course, and cannot find a replacement for yourself, you will be liable for the entire seminar fee. Once your payment has been received and a cancellation administration fee of $250 has been paid, you will receive one courtesy transfer to use in any future Canadian Management Centre seminar* of equal or lesser value. The complimentary transfer must be used within one year of the original cancelled session. We will also work with you if the courtesy transfer needs to be substituted within your organization.

For cancellations received 5 business days or less in advance of the session start date or if you fail to attend without notifying us in writing, in fairness to all attendees, neither a refund nor a courtesy transfer will be issued.
Map & Reviews
Canadian Management Centre
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Here are some reviews of the training vendor.
This is not a negotiations seminar, but rather training on the 4 personality types. Course did not run full day, as written. Very disappointed. I would be happy with a full refund.
Reviewed by 2013
Very excellent motivated presenter, i would be interested in any other sessions that Nellie does for you.
Reviewed by 2013
I have already recommended both the course I took and the facility to colleagues.
Reviewed by 2013
The content didn't fit the seminar description and it was very basic. it was a basic fundamentals which all PMP certified already know, I think the course needs improvement to be more pactical and useful.
Reviewed by 2013
This course was ended at 3:30pm, which was much earlier that what it should be. This is beacuse of one of participants ask for leaving early. That gave me some sense of the service quality of this vendor.
Reviewed by 2013
Well thought, good material, presented in a good & easy to understand manner.
Reviewed by 2013
Great course. Very practical. I learned lots of tools that I can practice in my daily life, both professionally and personally.
Reviewed by 2013
Room was far too small
Reviewed by 2012
I intentionally selected excellent for every question above as a sincerely believe the course was that good and Marilyn performed superbly.
Reviewed by 2012

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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