This course will guide you as you move to a proactive, responsible, professional way of interacting with others. You'll learn methods to help you identify an appropriately assertive style and strategies to prepare you use that style.
- Course Outline
Do you sometimes wonder if your professional style is too passive or hesitant? Or conversely, maybe you find yourself acting too aggressively toward co-workers or customers. In either case, now is a great time to learn to be a properly assertive business professional. This course will guide you as you move to a proactive, responsible, professional way of interacting with others. You'll learn methods to help you identify an appropriately assertive style and strategies to prepare you use that style. You'll also learn how to implement that assertive behaviour in your work environment. With the assistance of this course, you'll learn how to strike a balance between being "too passive" and "too aggressive."
Performance-Based Objectives Upon successful completion of this course, students will be able to:
• Implement change strategies to become an assertive business professional.
• Turn negative thoughts into positive thoughts
• Make requests so that you get what you want
• Say “No” responsibly when appropriate
Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
As a pre-assignment, participants were asked to complete an anxiety inventory. We will discuss the test in general during this session.
Building Your Self-Esteem
We will have a discussion around two key questions: Just what does self-esteem mean? What are some of the things that affect our self-esteem?
During this session, participants will brainstorm things that create a positive impression and a negative impression. Participants will also identify an action item to change in the next 21 days.
Fake it ‘til You Make It
Sometimes we must put on a brave front even if we don't feel like it. During this session we will discuss just how to do this and when it is appropriate.
Increasing Our Self-Esteem
So far we have looked at external things that affect a person's self-esteem. Now we will focus on the internal factors; the things that we think about ourselves.
During this session, we will discuss seven easy ways to increase your confidence.
The Power of Thoughts
Through personal exercises, small presentations, and a case study, participants will explore how thoughts can impact a person's self esteem.
Wipe Out Worry
Everyone worries, but too much worrying can be bad for your health. We will discuss four techniques that participants can use to manage worrying.
Ask for What You Want
Asking for something can be hard, especially if you don't feel confident. This session will discuss four ways to successfully ask for what you want. Participants will then apply the knowledge to a case study.
The way we view the world, or the windows through which we see the world, can either help or hinder our communication with others. During this session, participants will identify their windows. Then, through group discussion, they will identify whether those windows are a positive or negative influence.
Connecting with People
Dale Carnegie, the author of How to Win Friends and Influence People, gave us several important principles to consider and to incorporate into our lives to help us better connect with our fellow humans. We will discuss seven of his principles in this session.
Behavior Cost-Benefit Analysis
To sum up what participants have learned, they will be asked to take a look at the behaviors they want to change and the possible costs and benefits of those changes.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
Students are required to give notice if they are unable to attend their class:
2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund
NOTE: You may substitute classes or students at any time.
- Map & Reviews
New Era Technology Training
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.
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