Upon completion, you will: Identify common communication problems that may be holding them back, develop skills in listening actively & empathetically, Identify what their non-verbal messages are telling others, Develop skills in asking questions & more
- Course Outline
In life, communication is everything. The world today is connected through communication opportunities like never before. Unless we can make ourselves clearly understood, we will be mis-judged, under-utilized and passed over for other candidates that better convey the point they are trying to make. From individual relationships to global companies, our success hinges on communicating effectively.
Upon completion of this workshop, students will be able to:
- Identify common communication problems that may be holding them back
- Develop skills in listening actively and empathetically
- Identify what their non-verbal messages are telling others
- Develop skills in asking questions
- Enhance their ability to handle difficult situations
Introduction and Course Overview The first part of the day will be spent getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
The Ten Commandments of Positive Relationships
During this session, participants will explore ways to build positive relationships.
Knowing your fears can help you address them. Participants will complete a self-confidence assessment and then the group will discuss fears and solutions.
During this session, you participants will identify their strengths and weaknesses through a personal exercise and role-play.
After a case study, participants will work in groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life.
This session will examine questioning skills (including open questions, closed questions, and probing) through lecture and exercises.
Participants will work on their listening skills.
There will be a discussion surrounding the notion of body language. Then, participants will complete exercises to explore the concept further.
The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session.
Frame of Reference
Through lecture, group exercise, and group discussion, this session will explore our frame of reference and the assumptions that we make.
Five Approaches to Relationships
We will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in groups. Next, each group will report their findings.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
Students are required to give notice if they are unable to attend their class:
2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund
NOTE: You may substitute classes or students at any time.
- Map & Reviews
New Era Technology Training
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.
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