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This five-day instructor-led course is intended for desktop administrators who want to specialize in desktop deployment, configuration, and management .

Course Outline

This five-day instructor-led course is intended for desktop administrators who want to specialize in desktop deployment, configuration, and management . In this course, students will learn how to plan and deploy Windows 7 desktops in large organizations . They will also learn how to design, configure, and manage the Windows 7 client environment. This course helps students prepare for the Exam 70-686, Pro: Windows 7, Enterprise Desktop Administrator.

Audience Profile This course is intended for IT Professionals who are interested in specializing in Windows 7 desktop and application deployments and managing the desktop environments for large organizations. People attending this training could be support technicians or currently in deployment roles and are looking at taking the next step in their career or enhancing their skills in the areas of planning and deploying Windows 7 desktops.

At Course Completion After completing this course, students will be able to:
  •  Prepare to deploy Windows 7 business desktops.
  •  Assess and resolve application compatibility issues with Windows 7.
  •  Determine the most appropriate method to deploy Windows 7 based upon specific business requirements.
  •  Design a standard Windows 7 image by assessing and evaluating the business requirements.
  •  Deploy Windows 7 by using WAIK.
  •  Deploy Windows 7 by using WDS.
  •  Deploy Windows 7 by using Lite Touch Installation.
  •  Deploy Windows 7 by using Zero Touch Installation.
  •  Migrate user state by using Windows Easy Transfer and User State Migration Tool 4.0.
  •  Design, configure, and manage the Windows 7 client environment.
  •  Plan and deploy applications and updates to Windows 7 client computers.
  •  Plan and deploy Windows 7 by using LTI. (Lab-Only Module)

Course Outline
Module 1: Preparing to Deploy Windows 7 Business Desktops
This module helps you plan and perform effective preparation tasks for deploying Windows 7 clients. It begins by discussing client, hardware, and deployment lifecycles. It also discusses how to assess existing computing environments and licensing.

  •  Overview of the Desktop Lifecycle
  •  Desktop Deployment: Challenges and Considerations
  •  Tools and Technologies Used in the Desktop Deployment Lifecycle
  •  Assessing the Current Computing Environment for Deploying Windows 7
  •  Designing Windows Activation

Lab : Assessing the Computing Environment by Using the Microsoft Assessment and Planning Toolkit
  •  Assessing the Computing Environment by Using Microsoft Assessment and Planning Toolkit

Lab : Recommending an Activation Strategy
  •  Review the Activation Scenario

After completing this module, students will be able to:
  •  Describe the client, hardware, and desktop deployment lifecycles.
  •  Explain the challenges involved and considerations for deploying desktops.
  •  Describe the tools and technologies that are used in the desktop deployment lifecycle.
  •  Assess the current computing environment to determine the feasibility of deploying Windows 7.
  •  Design the licensing and activation strategy for a given business scenario.

Module 2: Assessing Application Compatibility in Windows 7
This module describes the process for addressing common application compatibility issues experienced during a typical operating system deployment. It also explains how to use the Microsoft Application Compatibility Toolkit (ACT) to help inventory, analyze, and mitigate application compatibility issues.

  •  Overview of Application Compatibility
  •  Assessing and Resolving Application Compatibility Issues by Using ACT 5.5
Lab : Evaluating Application Compatibility Using the Microsoft Application Compatibility Toolkit
  •  Installing and Configuring ACT
  •  Collecting Application Inventory
  •  Organizing the Application Inventory
  •  Analyzing Application Inventory Results
Lab : Creating Application Compatibility Fixes
  •  Identifying Application Compatibility Issues
  •  Mitigating Application Issues
After completing this module, students will be able to:
  •  Describe the process and guidelines for resolving common application compatibility issues during an operating system deployment.
  •  Inventory, analyze, and mitigate application compatibility issues by using ACT 5.5.

Module 3: Evaluating Windows 7 Deployment Methods
This module discusses different deployment scenarios and methods that are available when deploying Windows 7. It also discusses various tools and technologies to use in the different scenarios, and considerations for selecting a deployment scenario and method.

  •  Evaluating In-Place Deployment
  •  Evaluating Side-by-Side Deployment
  •  Evaluating Lite-Touch Deployment Method
  •  Evaluating Zero-Touch Deployment Method
Lab : Determining the Windows 7 Deployment Method
  •  Determining Windows 7 Deployment Methods
After completing this module, students will be able to:
  •  Determine the feasibility of installing Windows 7 by using in-place deployment.
  •  Determine the feasibility of installing Windows 7 by using side-by-side deployment.
  •  Determine the feasibility of using the Lite Touch deployment method for deploying Windows 7 in a given business scenario.
  •  Determine the feasibility of using the Zero Touch deployment method for deploying Windows 7 in a given business scenario.

Module 4: Designing Standard Windows 7 Images
This module, explains the underlying architecture of the computer imaging system that can be used to create and deploy a custom image of a Windows 7 desktop. It also discusses the different phases of the imaging process, and how to determine imaging strategy and image servicing opportunities in Windows 7.

  •  Overview of Windows 7 Installation Architecture
  •  Overview of the Imaging Process
  •  Determining the Image Strategy
  •  Selecting the Image Servicing Methods
Lab : Determining the Windows 7 Imaging Strategy
  •  Determining the Windows 7 Image Strategy
After completing this module, students will be able to:
  •  Explain the Windows 7 installation architecture.
  •  Explain the different phases of the imaging process.
  •  Determine the appropriate Windows 7 imaging strategy based on specific business requirements.
  •  Select appropriate image servicing methods to service Windows 7 images based on specific business requirements.

Module 5: Deploying Windows 7 by Using WAIK
This module explains the underlying computer imaging architecture of Windows AIK 2.0, which can be used to create and deploy a custom Windows 7 desktop image.

  •  Overview of WAIK 2.0
  •  Building a Reference Windows 7 Image by Using Windows SIM and Sysprep
  •  Managing the Windows Preinstallation Environment
  •  Capturing, Applying, and Servicing a Windows 7 Image
Lab : Installing WAIK
  •  Install the Windows Automated Installation Kit
  •  Identify Resources and Tools included with the Windows Automated Installation Kit
Lab : Building a Reference Image Using Windows SIM and Sysprep
  •  Building a Custom Answer File by Using Windows SIM
  •  Installing a Reference Computer using a Custom Answer File
  •  Generalizing a Reference Computer by Using Sysprep
Lab : Creating Windows PE Boot Media
  •  Adding Packages and Drivers to Windows PE
  •  Creating a Bootable Windows PE ISO Image
  •  Starting the Windows PE Operating System Environment
Lab : Capturing and Applying a Windows 7 Image Using ImageX
  •  Capturing an Image Using ImageX
  •  Apply an Image Using ImageX
Lab : Servicing Images by Using DISM
  •  Servicing a Reference image using DISM
After completing this module, students will be able to:
  •  Explain the key features and functionality provided by WAIK 2.0.
  •  Build a reference Windows 7 image by using Windows SIM and Sysprep.
  •  Create a custom Windows PE bootable image.
  •  Capture, apply, and service a Windows 7 image.

Module 6: Deploying Windows 7 by Using Windows Deployment Services
This module describes how WDS can be used to deploy custom system images to client computers located within the network infrastructure.

  •  Overview of WDS
  •  Designing and Configuring WDS for Windows 7 Deployment
Lab : Deploying Windows 7 by Using Windows Deployment Services
  •  Designing the WDS Environment
  •  Installing and Configuring the WDS Server Role
  •  Adding Boot and Install Images to WDS
  •  Provisioning Drivers by Using WDS
  •  Deploying a Desktop Operating System Using WDS
After completing this module, students will be able to:
  •  Explain how WDS can be used to deploy Windows 7.
  •  Design and configure WDS for Windows 7 deployment.

Module 7: Deploying Windows 7 by Using Lite Touch Installation
This module describes how to design the Lite Touch Installation (LTI) environment, and provides you with an overview of the techniques that you can use to build and deploy Windows 7 using the MDT and the LTI scenario.

  •  Designing the Lite Touch Installation Environment
  •  Implementing MDT 2010 for Deploying Windows 7
Lab : Planning and Configuring MDT 2010
  •  Planning the MDT Lite Touch Environment
  •  Installing MDT 2010 and Additional Component Files
  •  Configuring the Deployment Share
  •  Creating a Task Sequence
Lab : Deploying Windows 7 by Using Lite Touch Installation
  •  Updating the Deployment Share to Generate Windows PE Media
  •  Installing Windows 7 Using Lite Touch Installation
After completing this module, students will be able to:
  •  Design the Lite Touch installation environment for deploying Windows 7.
  •  Perform Lite Touch installation of Windows 7 by using MDT 2010.
Module 8: Deploying Windows 7 by Using Zero Touch Installation
This module describes the necessary prerequisites and procedures for deploying the Windows 7 operating system using Zero Touch Installation methodology.

  •  Designing the Zero Touch Installation Environment
  •  Performing Zero-touch Installation of Windows 7 by using MDT 2010 and Configuration Manager 2007
Lab : Deploying Windows 7 by Using Zero Touch Installation
  •  Planning the Zero Touch Installation Environment
  •  Preparing the Zero Touch Installation Environment
  •  Configuring Deployment Packages and System Images
  •  Configuring and Advertising a Client Task Sequence
After completing this module, students will be able to:
  • Design the Zero Touch installation environment for deploying Windows 7.
  • Perform the Zero Touch installation of Windows 7 by using MDT 2010 and Configuration Manager 2007.

Module 9: Migrating User State by Using WET and USMT 4.0
This module explains user state migration, and how to use tools, such as Windows Easy Transfer and the Microsoft Windows User State Migration Tool (USMT), in various migration scenarios.
  •  Overview of User State Migration
  •  Overview of USMT 4.0
  •  Planning User State Migration (USMT 4.0)
  •  Migrating User State by Using USMT 4.0
Lab : Migrating User State by Using Windows Easy Transfer
  •  Preparing the Window Easy Transfer Source Files
  •  Capturing User State Information from a Source Computer
  •  Loading User State Information to a Target Computer
Lab : Migrating User State by Using the User State Migration Tool 4.0
  •  Planning for the User State Migration
  •  Creating USMT Migration Scripts
  •  Capturing and Restoring User State by Using USMT
  •  Performing a Hard-Link Migration
Lab : Migrating User State by Using State using Hard Link Migration
  •  Performing a Hard-Link Migration
After completing this module, students will be able to:
  •  Migrate user state by using WET.
  •  Explain how USMT 4.0 can be used to migrate user state.
  •  Plan for user state migration.
  •  Migrate user state by using USMT 4.0.

Module 10: Designing, Configuring, and Managing the Client Environment
This module examines how to design, configure, and manage Windows 7 client configurations. Specifically, it discusses Group Policy, Internet Explorer, and system security settings.

  •  Overview of Planning Client Configuration
  •  Designing and Configuring Standard System Settings
  •  Designing and Configuring Internet Explorer Settings
  •  Designing and Configuring Security Settings
  •  Designing and Implementing Group Policy
  •  Troubleshooting Group Policy
Lab : Designing and Configuring the Client Environment
  •  Designing a Client Environment
  •  Implementing a Client Configuration
Lab : Troubleshooting GPO Issues
  •  Resolving a GPO Application Problem
After completing this module, students will be able to:
  •  Determine the method for implementing the client configuration.
  •  Design and configure standard system settings on Windows 7 client computers.
  •  Design and configure Internet Explorer settings on Windows 7 client computers.
  •  Design and configure security settings on Windows 7 client computers.
  •  Design and implement group policy for configuring Windows 7 client computers.
  •  Troubleshoot group policy issues.

Module 11: Planning and Deploying Applications and Updates to Windows 7 Clients
This module discusses the implications of deploying applications to Windows 7 clients including Microsoft Office 2007. It also discusses the use of Windows Server Update Services (WSUS).

  •  Determining the Application Deployment Method
  •  Deploying the 2007 Microsoft Office System
  •  Planning and Configuring Desktop Updates by Using WSUS
Lab : Determining the Application Deployment Method
  •  Determining the Application Deployment Method
Lab : Customizing the Microsoft Office Professional Plus 2007 Installation
  •  Configuring the Setup Category
  •  Configuring the Features Category
  •  Installing Microsoft Office Professional Plus By Using the Setup Customization File
Lab : Planning and Managing Updates by Using WSUS
  •  Planning Automatic Updates Settings
  •  Configuring Automatic Updates Settings by Using Group Policy
  •  Approving and Deploying an Update by Using WSUS
After completing this module, students will be able to:
  •  Determine an appropriate application deployment method based upon business requirements.
  •  Customize and deploy Office 2007 based on business requirements.
  •  Plan and configure desktop updates by using WSUS.

Module 12: Planning and Deploying Windows 7 by Using LTI
This module is a comprehensive lab that gives the students an opportunity to perform an end-to-end deployment of Windows 7 by using the LTI.Lab : Planning an End-to-End Windows 7 LTI Deployment
• Planning the MDT Lite Touch Environment
Lab : Deploying Windows 7 using the LTI Deployment Plan
  •  Performing a Network Assessment
  •  Configuring MDT 2010 for an LTI Deployment
  •  Configuring WDS for a PXE and Multicast Deployment
  •  Configuring an MDT 2010 Deployment Share
  •  Creating the Reference Computer
  •  Preparing the Deployment Task Sequences
  •  Performing an Upgrade on Target Computers
After completing this module, students will be able to:
  •  Plan an end-to-end Windows 7 LTI deployment.
  •  Deploy Windows 7 by using the LTI deployment plan.

Prerequisites & Certificates

Before attending this course, students must have: A solid understanding of TCP/IP and networking concepts. A solid Windows and Active Directory background. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. A good understanding of scripts and batch files. A solid understanding of security concepts such as authentication and authorization. Performed a clean installation of Windows 7, Upgrade to Windows 7, and migrate user-related data and settings from Windows XP. Configured disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired. Experience configuring and troubleshooting permissions and other settings to allow access to resources and applications on Windows 7 Systems. Experience configuring settings to enable network connectivity. Experience configuring and troubleshooting a wireless network connection. Experience configuring and troubleshooting Windows 7 security. Configure mobile computers and devices. Familiarity with the client administration capabilities of Windows Server and familiar with management tools such as the System Center suite of products. Familiarity with deployment, packaging, and imaging tools. The ability to work in a team/virtual team Trained and mentored others

Certificates offered

MS Certification

Cancellation Policy
Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews
New Era Technology Training
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Here are some reviews of the training vendor.
Great seminar. Instructor was vey helpful and seemed to satisfy everyone's needs. Looking forward to taking the next level.
Reviewed by 2016
It would have been beneficial for the instructors screen to have the capability of zooming in on parts of the workbook.
Reviewed by 2016
The course was informative but fast flowing. I love the idea of being able to re-attend at no cost.
Reviewed by 2016
When there's a very small (2-3)audience at the training, I believe the instructor should reach out ahead of time to find out if any attendees have specifics they would like to have covered as opposed to an overall general content taught. It was not of great value as it was too general.
Reviewed by 2015
The course was very informative and useful, but the time could have been used better. I could have learned everything taught in an hour and a half, and the rest of the time would have been better used doing exercises to really ingrain the information into my brain.
Reviewed by 2015
Jane is great. She was very enthusiastic, very engaging, and quite knowledgeable.
Reviewed by 2015
Would like to have spent just a little more time on a few extra items, in SharePoint 2013. i.e. the workflows, lookup columns. Jane was great!! I have a had previous learning with Jane and she takes the course and it just comes alive under her guidance. I just do not like going downtown.
Reviewed by 2015
I only wish that this course lasted longer than 2 days. We barely scratched the surface and what we learned only raised more questions. It would be nice if there was a version of the course that lasted 4 days so that we could explore more features and options, more thoroughly.
Reviewed by 2015
Very useful course with appropriate environment.
Reviewed by 2014
Really enjoyed the instructor, she was very knowledgable about SharePoint.
Reviewed by 2014
Great one day training! Very informative!
Reviewed by 2014
I can bearly see the blackboard due to the light.
Reviewed by 2014
With respect to the Training Provider, they offered what seemed to be a very detailed manual; however, the instructor followed his own agenda for teaching. Although I'm certain the same material was covered (plus extras, which are appreciated), by not following the manual, it makes it more difficult for a student to take notes. It would have been easier to add notes to the manual, as needed - than trying to capture subject, background info, and the relevent point I am trying to capture on a loose sheet of paper.
Reviewed by 2014
The course was good,however, the instructor was way too dry. He didn't engage the students very much, except to ask if there were any questions which made it a little boring.
Reviewed by 2013
While the instructor was delightful I did not feel she had a good enough grasp of the program. There were often times when a student may have missed a step and she was unable to intuitively know what they'd missed and so the entire class would have to start from the beginning. Unfortunately this class left me more confused than when I'd walked in, and also left me less confident than I'd been after Level 1.
Reviewed by 2013
As this was a beginner course and I have never used power point, the time given to practice the information provided I felt was not adequate.
Reviewed by 2013
I'm very pleased with all the 'head knowledge' I learned yesterday. Now, I have to put my new skills to good use !
Reviewed by 2013
Julie was GREAT! Very personable and helped everyone when they needed it. I would definitely take another course with her and through this organization.
Reviewed by 2013
Mr. Mike is very knowledgeable about Excel 2010, Level 2, and I learned a lot during the class which I will be able to use on a daily basis at work. The Course contents were exactly as indicated. Looking forward to Level 3 someday !
Reviewed by 2013
It was really hot in the room - I know this is a persistent problem with clients - some like it hot, some like it cold! We didn't get to all the topics - I guess I'd rather have this and really understand the topics we did cover; but I needed chart work which we didn't get to.
Reviewed by 2013
The course was short but our instructor was very good and explained the concepts that was easy to understand. I like the fact that she didn't just give us the course textbook and have us go through it and instead had her own training agenda with the textbook serving as a supplemental item. I didn't have too much experience with SharePoint 2010 and I didn't have any issues keeping up with the course. Would definitely recommend this course for those that are interested in SharePoint Workflow.
Reviewed by 2013
May be more practice should be included. Thanks!
Reviewed by 2013
This course was cancelled 45 minutes before the scheduled start time. To have a survey come out when I didn't even take the course is not very professional.
Reviewed by 2013
The instructor was excellent - I would highly recommend him and hope to get him again as my instructor.
Reviewed by 2013
Would have have liked longer day, hours.
Reviewed by 2013
The instructor, JASON HALL, had a fluent, practical, hands-on and knowledgeable style of involving the partipants directly with the software. This was vastly superior to laboriously going thru the course material linearly page after page. We didn't doze off and he answered questions and immediately dealt with individual issues in working through the residential housing project example. I would take another class from Jason Hall.
Reviewed by 2013
The instructor was not helpful as she just read the book to us and went step by step. I could have just bought the book and did that myself. It needed REAL world relevance
Reviewed by 2013
The overhead screen was difficult to see. The instructor went very fast and did not check to ensure that we were all up to where he was - this caused us to go back several times. More consideration needs to be made to ensure each participant is at the right place, can see the board, and the instructor needs to slow down so he is not continuing to instruct while we are catching up, as several of us missed a few things.
Reviewed by 2013
The instructor wasted lot of time in discussing things that are not required for this training and had less hours to spend on actual matter.
Reviewed by 2012
This was a good course for a Sharepoint introduction. I came out feeling more prepared to tackle our SP project.
Reviewed by 2012
Mike did an awesome job. He was entertaining yet very knowledgeable.
Reviewed by 2012
Very good course well taught, Jason Hall did an excellent job.
Reviewed by 2012
The course was very good, Jason Hall was a excellent instructor and took the extra time to answer all questions and help where extra help was needed. Great Instructor.
Reviewed by 2012
I have to say this was one of the best courses I have attended and the main reason is because of JASON HALL!! I loved his approach to teaching! He was animated and didn't make us read from the book once. LOVED IT. Tara Johnson-Ouellette & Kim Grayson
Reviewed by 2012
I took Communicating Effectively for Optimum Outcomes. Tyler Huggins was a fantastic instructor! He provided a lot of helpful tips, some of which are not included in the course. In addtion, Tyler has given us his contact information to provide us with further help with communicating issues going forward.
Reviewed by 2012
this course could have been cut into half a day with the material we covered. 80% of the day was spent with the instructor talking about his life, and irrelevant things. Although he had a great energy and spirit.... The day was a bit too long. Half day course of basics would have been perfect.
Reviewed by 2012
Instructor was very self-absorbed and spent more time talking about himself than Microsoft Word. We paid a lot of money to take the course and would have benefited from the instructor talking more about Word rather than hearing about his travels, the food he ate, the airbrushing on his daughter's skate board , his clients, how busy and important he is, his hiking plans for the weekend, how his buddy was at his house drinking his scotch, his best friend's battle with colon cancer, his daughter's travel future plans to base camp 2 of Everest, his dogs personalities, his friend in the police force, his upcoming trip to Thailand, and the worst of all....his divorce proceedings. It was such a shame that he knew so much about Word but had a problem actually staying focused and teaching us about it. He had a couple of minutes to complete the material and broke into another story instead, he ran over the 4pm class time frame and never finished going through the material unless people wanted to stay late!
Reviewed by 2012
With all the valuable insights and topics to cover, I feel that this should be a two day course; we only got through half of the course book in the one day. While the rest of the material could be done by self-directed learning, others in my class agreed that they wouldn't have time to learn the rest on their own time. The course description indicated that I would be learning all the material but we simply didn't get that far. The computers, desks, and chairs were certainly not ergonomic. I would encourage the facility to consider this next time they upgrade their equipment & furniture.
Reviewed by 2012
the course seemed to contain quite a bit of project management rather than strictly program operations and fundamentals. could use more hands on with features and abilities of the program
Reviewed by 2012
The class was very rushed. The last few topics we essentially whipped through them but it still provided learning on what I needed to know
Reviewed by 2012
I would have liked to go through the toolbar/ribbon a bit more and learn what each button does.
Reviewed by 2012
The material was presented well. I felt that the pace of the class could have gone faster (but I do have a software developer background so that could be partly the reason). I was hoping to have some time during class, say the last hour or so to work my way through the exercises provided in the binder. I did appreciate the last part on Sharepoint Developer and did like the hands-on approach. Otherwise it was a good course and I felt that it was valuable to me.
Reviewed by 2012
Re: Break Times - could be shorter, especially considering the day/course ended an hour and a half early. For the price and amount of time scheduled for the day, a lot more could be learned/taught/included
Reviewed by 2012
It was hard to see the instructors screen. It was a projector that was turned toward a white board.
Reviewed by 2012
Jason Hall is fantastic and I look forward to taking another course with him. My last experience at New Era was not great; the instructor did not meet our expectations and the computers were not working when we arrived. But Jason made the day fly by and I felt like I learned not only the set curriculum but gained lots of additional presentation skills.
Reviewed by 2012
The instructor in this class was EXCELLENT. I would highly recommend her as she really knew what she was doing and her etaching style was great. AWESOME instuctor.
Reviewed by 2012
The trainer was very knowledgeable and kept the course moving at a great pace. I wish I could take her home with me, so she could help me teach photoshop at the school I work at.
Reviewed by 2012
The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.
Reviewed by 2012
The Instructor was fabulous and is the reason that I truly enjoyed the course.
Reviewed by 2011
Alex was extrememly helpful and knowlegeable.
Reviewed by 2011
The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".
Reviewed by 2011
Alex is great!
Reviewed by 2011
Jane is a wonderful teacher! i will gladly take any class she teaches!
Reviewed by 2011
Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!
Reviewed by 2011
Very good - presented course material in an engaging way.
Reviewed by 2011
The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.
Reviewed by 2011
It was informative
Reviewed by 2011
Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.
Reviewed by 2011
There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.
Reviewed by 2011
The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.
Reviewed by 2011
Instructor was very soft spoken did not have all the answres but did get answers later in the class.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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