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The purpose of this two-day workshop is to teach database administrators working in enterprise environments how to determine and troubleshoot performance issues using Microsoft SQL Server 2005.

Course Outline
The purpose of this two-day workshop is to teach database administrators working in enterprise environments how to determine and troubleshoot performance issues using Microsoft SQL Server 2005. The primary focus of this workshop is to teach the overall process of troubleshooting. It includes establishing monitoring standards and baselines, determining performance thresholds, and focusing the investigation on specific issues.

Audience Profile
This course is intended for current professional database administrators who have three or more years of on-the-job experience administering SQL Server database solutions in an enterprise environment.

Course Outline Course OutlineModule 1: Unit 1: Building a Monitoring Solution for SQL Server Performance Issues
This unit provides an opportunity for the student to build a monitoring solution that will help to identify SQL Server performance issues. Students will design a baseline performance monitoring solution.

  •  Narrowing Down a Performance Issue to an Environment Area
  •  Guidelines for Monitoring Database Servers and Instances by Using Profiler and Sysmon
  •  Guidelines for Auditing and Comparing Test Results
Lab : Building a Monitoring Solution for SQL Server Performance Issues
  •  Determining Which Indicators to Monitor
  •  Implementing a Monitoring Solution
  •  Auditing Monitoring Results to Identify Problem Areas
After completing this unit, students will be able to:
  •  Explain the methodology of narrowing down a performance issue to a particular database environment area.
  • Apply the guidelines for monitoring database servers and instances by using Profiler and Sysmon.
  • Apply the guidelines for auditing and comparing test results.
  • Determine which indicators to monitor.
  • Implement a monitoring solution.
  • Audit monitoring results to identify problem areas.

Module 2: Unit 2: Troubleshooting Database and Database Server Performance Issues
This unit provides an opportunity for students to troubleshoot SQL Server performance issues. Students analyze the sample monitoring output to determine the issue. This unit includes information on a new feature in SQL Server 2005 which allows students to automatically sync a Sysmon log and Profiler trace. It also allows students to load and perform analysis against a Profiler trace using SQL Server queries. Finally, it allows students to run SQLdiag.exe as an additional troubleshooting tool.

  • Narrowing Down a Performance Issue to a Database Object
  • How Profiler Can Help Narrow a Search to a Specific Issue
  • How the SQLdiag Tool Can Be Used to Analyze Outputs
Lab : Troubleshooting Database and Database Server Performance Issues
  • Analyzing Sysmon and Profiler Traces
  • Analyzing a Profiler Trace by Using SQL Server Queries
  • Determining Database Server Issues by Using SQLdiag.exe
After completing this unit, students will be able to:
  • Explain the methodology of narrowing down a performance issue to a particular database environment object.
  • Explain the use of SQLdiag tool to analyze outputs.
  • Explain the use of Profiler to narrow a troubleshooting search to a specific issue.
  • Analyze Sysmon and Profiler traces.
  • Analyze Profiler traces using SQL Server queries.
  • Determine performance issues by using SQLdiag.exe.

Module 3: Unit 3: Optimizing the Query Performance Environment
This unit gives students an opportunity to determine the database-level reasons for poor query performance, like bad indexes and outdated index column statistics. Students are provided with samples from a Profiler trace or a listing of poorly performing queries and directed to investigate possible reasons.

  • The Methodology of Optimizing a Query Environment
  • The Query Performance Troubleshooting Process
Lab : Optimizing the Query Performance Environment
  • Reviewing an Execution Plan for Clues to Poor Performance
  • Performing Index Analysis by Using the Database Tuning Advisor (DTA)
After completing this unit, students will be able to:
  • Explain the methodology of optimizing the query environment.
  • Describe the query performance troubleshooting process.
  • Explain how Database Tuning Advisor can be used to troubleshoot the query environment.
  • Review an execution plan for clues to poor performance.
  • Perform index analysis by using DTA.

Module 4: Unit 4: Troubleshooting SQL Server Connectivity Issues
This unit explains the troubleshooting of common SQL Server problems. Examples include DNS issues, network authentication issues, and SQL Server 2005 endpoint issues.

  • The Methodology of Troubleshooting SQL Server Connectivity Issues.
  • Areas to Troubleshoot for Common Connectivity Issues.
  • What Are SQL Server 2005 Endpoints?
Lab : Troubleshooting SQL Server Connectivity Issues
  • Troubleshooting Server-Not-Found Issues.
  • Troubleshooting an Authentication Error Message.
  • Troubleshooting Endpoint Issues.
After completing this unit, students will be able to:
  • Explain the methodology of troubleshooting connectivity issues.
  • Describe the areas to audit for common connectivity issues.
  • Explain the SQL Server 2005 endpoints.
  • Troubleshoot Server-Not-Found issues.
  • Troubleshoot an authentication error message.
  • Troubleshoot endpoint issues.

Module 5: Unit 5: Troubleshooting SQL Server Data Issues
This unit lets students troubleshoot issues at a data level. One exercise will be used to identify and recover a torn page. The second exercise is a business unit report which contains invalid data. The goal is for the Database Administrator to track down the reasons for the invalid data.

  • The Methodology of Troubleshooting SQL Server Data Issues
  • The Process of Troubleshooting Data Integrity Issues
  • How Torn Pages Can be Resolved Using a Single-Page Restore
Lab : Troubleshooting SQL Server Data Issues
  • Troubleshooting and Repairing Torn Pages
  • Troubleshooting a Data Issue
After completing this unit, students will be able to:
  • Explain the methodology of troubleshooting data issues.
  • Explain the process of troubleshooting data integrity issues.
  • Explain how torn pages can be resolved using a single-page restore.
  • Troubleshoot and repair torn pages.
  • Troubleshoot data integrity issues.

Module 6: Unit 6: Troubleshooting SQL Server Data Concurrency Issues
This module lets the students identify the offending objects that cause concurrency issues. The first exercise shows students how to determine stored procedures involved in a deadlocked situation. The second exercise shows students how to determine the source of a blocking issue. The third exercise shows students how to evaluate wait types and latches.

  • The Methodology of Troubleshooting Concurrency Issues
  • What Are SQL Server Latches?
  • Activity: Choosing a Blocking Monitoring Solution
Lab : Troubleshooting SQL Server Data Concurrency Issues
  • Identifying the Objects Involved in a Deadlock
  • Identifying the Objects Involved in a Blocking Issue
  • Determining Concurrency Issues by Using Latch Wait Types
After completing this unit, students will be able to:
  • Explain the methodology of troubleshooting concurrency issues.
  • Explain what latches are and how they can be useful in troubleshooting long wait times.
  • Choose a blocking monitoring solution.
  • Identify the objects involved in a deadlock issue.
  • Identify the objects involved in a blocking issue.
  • Determine concurrency issues by using latch wait types.

Prerequisites & Certificates

Before attending this course, students must have: • Working knowledge of SQL Server 2005 architecture including indexing, SQL execution plans, and SQL Server basic configuration. • Basic monitoring and troubleshooting skills. For example, students should have used Sysmon and Perfmon on the job. • Working knowledge of the operating system and platform. Students should understand how the operating system integrates with the database, what the platform or operating system can do, and the interaction between the operating system and the database. • Basic understanding of server architecture such as CPU and memory utilization and disk input/output (I/O). • Basic knowledge of application architecture. Students should know how applications can be designed in three layers, what applications can do, the interaction between applications and the database, and the interaction between the database and the platform or operating system. • Understanding of Transact-SQL syntax and programming logic. • Basic knowledge of Microsoft Windows networking. Students should understand how Domain Name Service (DNS) operates and how servers communicate between domains. • Familiarity with SQL Server 2005 features, tools, and technologies. • Microsoft Certified Technology Specialist: Microsoft SQL Server 2005 credential or equivalent experience. In addition, it is recommended, but not required, that students have completed: • Course 2778, Writing Queries Using Microsoft SQL Server 2005 Transact-SQL. • Course 2779, Implementing a Microsoft SQL Server 2005 Database. • Course 2780, Maintaining a Microsoft SQL Server 2005 Database.

Certificates offered

MS Certification

Cancellation Policy
Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews
New Era Technology Training
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Here are some reviews of the training vendor.
Great seminar. Instructor was vey helpful and seemed to satisfy everyone's needs. Looking forward to taking the next level.
Reviewed by 2016
It would have been beneficial for the instructors screen to have the capability of zooming in on parts of the workbook.
Reviewed by 2016
The course was informative but fast flowing. I love the idea of being able to re-attend at no cost.
Reviewed by 2016
When there's a very small (2-3)audience at the training, I believe the instructor should reach out ahead of time to find out if any attendees have specifics they would like to have covered as opposed to an overall general content taught. It was not of great value as it was too general.
Reviewed by 2015
The course was very informative and useful, but the time could have been used better. I could have learned everything taught in an hour and a half, and the rest of the time would have been better used doing exercises to really ingrain the information into my brain.
Reviewed by 2015
Jane is great. She was very enthusiastic, very engaging, and quite knowledgeable.
Reviewed by 2015
Would like to have spent just a little more time on a few extra items, in SharePoint 2013. i.e. the workflows, lookup columns. Jane was great!! I have a had previous learning with Jane and she takes the course and it just comes alive under her guidance. I just do not like going downtown.
Reviewed by 2015
I only wish that this course lasted longer than 2 days. We barely scratched the surface and what we learned only raised more questions. It would be nice if there was a version of the course that lasted 4 days so that we could explore more features and options, more thoroughly.
Reviewed by 2015
Very useful course with appropriate environment.
Reviewed by 2014
Really enjoyed the instructor, she was very knowledgable about SharePoint.
Reviewed by 2014
Great one day training! Very informative!
Reviewed by 2014
I can bearly see the blackboard due to the light.
Reviewed by 2014
With respect to the Training Provider, they offered what seemed to be a very detailed manual; however, the instructor followed his own agenda for teaching. Although I'm certain the same material was covered (plus extras, which are appreciated), by not following the manual, it makes it more difficult for a student to take notes. It would have been easier to add notes to the manual, as needed - than trying to capture subject, background info, and the relevent point I am trying to capture on a loose sheet of paper.
Reviewed by 2014
The course was good,however, the instructor was way too dry. He didn't engage the students very much, except to ask if there were any questions which made it a little boring.
Reviewed by 2013
While the instructor was delightful I did not feel she had a good enough grasp of the program. There were often times when a student may have missed a step and she was unable to intuitively know what they'd missed and so the entire class would have to start from the beginning. Unfortunately this class left me more confused than when I'd walked in, and also left me less confident than I'd been after Level 1.
Reviewed by 2013
As this was a beginner course and I have never used power point, the time given to practice the information provided I felt was not adequate.
Reviewed by 2013
I'm very pleased with all the 'head knowledge' I learned yesterday. Now, I have to put my new skills to good use !
Reviewed by 2013
Julie was GREAT! Very personable and helped everyone when they needed it. I would definitely take another course with her and through this organization.
Reviewed by 2013
Mr. Mike is very knowledgeable about Excel 2010, Level 2, and I learned a lot during the class which I will be able to use on a daily basis at work. The Course contents were exactly as indicated. Looking forward to Level 3 someday !
Reviewed by 2013
It was really hot in the room - I know this is a persistent problem with clients - some like it hot, some like it cold! We didn't get to all the topics - I guess I'd rather have this and really understand the topics we did cover; but I needed chart work which we didn't get to.
Reviewed by 2013
The course was short but our instructor was very good and explained the concepts that was easy to understand. I like the fact that she didn't just give us the course textbook and have us go through it and instead had her own training agenda with the textbook serving as a supplemental item. I didn't have too much experience with SharePoint 2010 and I didn't have any issues keeping up with the course. Would definitely recommend this course for those that are interested in SharePoint Workflow.
Reviewed by 2013
May be more practice should be included. Thanks!
Reviewed by 2013
This course was cancelled 45 minutes before the scheduled start time. To have a survey come out when I didn't even take the course is not very professional.
Reviewed by 2013
The instructor was excellent - I would highly recommend him and hope to get him again as my instructor.
Reviewed by 2013
Would have have liked longer day, hours.
Reviewed by 2013
The instructor, JASON HALL, had a fluent, practical, hands-on and knowledgeable style of involving the partipants directly with the software. This was vastly superior to laboriously going thru the course material linearly page after page. We didn't doze off and he answered questions and immediately dealt with individual issues in working through the residential housing project example. I would take another class from Jason Hall.
Reviewed by 2013
The instructor was not helpful as she just read the book to us and went step by step. I could have just bought the book and did that myself. It needed REAL world relevance
Reviewed by 2013
The overhead screen was difficult to see. The instructor went very fast and did not check to ensure that we were all up to where he was - this caused us to go back several times. More consideration needs to be made to ensure each participant is at the right place, can see the board, and the instructor needs to slow down so he is not continuing to instruct while we are catching up, as several of us missed a few things.
Reviewed by 2013
The instructor wasted lot of time in discussing things that are not required for this training and had less hours to spend on actual matter.
Reviewed by 2012
This was a good course for a Sharepoint introduction. I came out feeling more prepared to tackle our SP project.
Reviewed by 2012
Mike did an awesome job. He was entertaining yet very knowledgeable.
Reviewed by 2012
Very good course well taught, Jason Hall did an excellent job.
Reviewed by 2012
The course was very good, Jason Hall was a excellent instructor and took the extra time to answer all questions and help where extra help was needed. Great Instructor.
Reviewed by 2012
I have to say this was one of the best courses I have attended and the main reason is because of JASON HALL!! I loved his approach to teaching! He was animated and didn't make us read from the book once. LOVED IT. Tara Johnson-Ouellette & Kim Grayson
Reviewed by 2012
I took Communicating Effectively for Optimum Outcomes. Tyler Huggins was a fantastic instructor! He provided a lot of helpful tips, some of which are not included in the course. In addtion, Tyler has given us his contact information to provide us with further help with communicating issues going forward.
Reviewed by 2012
this course could have been cut into half a day with the material we covered. 80% of the day was spent with the instructor talking about his life, and irrelevant things. Although he had a great energy and spirit.... The day was a bit too long. Half day course of basics would have been perfect.
Reviewed by 2012
Instructor was very self-absorbed and spent more time talking about himself than Microsoft Word. We paid a lot of money to take the course and would have benefited from the instructor talking more about Word rather than hearing about his travels, the food he ate, the airbrushing on his daughter's skate board , his clients, how busy and important he is, his hiking plans for the weekend, how his buddy was at his house drinking his scotch, his best friend's battle with colon cancer, his daughter's travel future plans to base camp 2 of Everest, his dogs personalities, his friend in the police force, his upcoming trip to Thailand, and the worst of all....his divorce proceedings. It was such a shame that he knew so much about Word but had a problem actually staying focused and teaching us about it. He had a couple of minutes to complete the material and broke into another story instead, he ran over the 4pm class time frame and never finished going through the material unless people wanted to stay late!
Reviewed by 2012
With all the valuable insights and topics to cover, I feel that this should be a two day course; we only got through half of the course book in the one day. While the rest of the material could be done by self-directed learning, others in my class agreed that they wouldn't have time to learn the rest on their own time. The course description indicated that I would be learning all the material but we simply didn't get that far. The computers, desks, and chairs were certainly not ergonomic. I would encourage the facility to consider this next time they upgrade their equipment & furniture.
Reviewed by 2012
the course seemed to contain quite a bit of project management rather than strictly program operations and fundamentals. could use more hands on with features and abilities of the program
Reviewed by 2012
The class was very rushed. The last few topics we essentially whipped through them but it still provided learning on what I needed to know
Reviewed by 2012
I would have liked to go through the toolbar/ribbon a bit more and learn what each button does.
Reviewed by 2012
The material was presented well. I felt that the pace of the class could have gone faster (but I do have a software developer background so that could be partly the reason). I was hoping to have some time during class, say the last hour or so to work my way through the exercises provided in the binder. I did appreciate the last part on Sharepoint Developer and did like the hands-on approach. Otherwise it was a good course and I felt that it was valuable to me.
Reviewed by 2012
Re: Break Times - could be shorter, especially considering the day/course ended an hour and a half early. For the price and amount of time scheduled for the day, a lot more could be learned/taught/included
Reviewed by 2012
It was hard to see the instructors screen. It was a projector that was turned toward a white board.
Reviewed by 2012
Jason Hall is fantastic and I look forward to taking another course with him. My last experience at New Era was not great; the instructor did not meet our expectations and the computers were not working when we arrived. But Jason made the day fly by and I felt like I learned not only the set curriculum but gained lots of additional presentation skills.
Reviewed by 2012
The instructor in this class was EXCELLENT. I would highly recommend her as she really knew what she was doing and her etaching style was great. AWESOME instuctor.
Reviewed by 2012
The trainer was very knowledgeable and kept the course moving at a great pace. I wish I could take her home with me, so she could help me teach photoshop at the school I work at.
Reviewed by 2012
The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.
Reviewed by 2012
The Instructor was fabulous and is the reason that I truly enjoyed the course.
Reviewed by 2011
Alex was extrememly helpful and knowlegeable.
Reviewed by 2011
The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".
Reviewed by 2011
Alex is great!
Reviewed by 2011
Jane is a wonderful teacher! i will gladly take any class she teaches!
Reviewed by 2011
Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!
Reviewed by 2011
Very good - presented course material in an engaging way.
Reviewed by 2011
The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.
Reviewed by 2011
It was informative
Reviewed by 2011
Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.
Reviewed by 2011
There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.
Reviewed by 2011
The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.
Reviewed by 2011
Instructor was very soft spoken did not have all the answres but did get answers later in the class.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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