This course is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate..
- Course Outline
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.Who Should Attend?
System Requirements: PowerPoint 2003 or greater Microsoft Live ID Adobe Reader Internet access to download the Package
A dedicated ITIL Expert certified mentor will be assigned to you to ensure that you have support to successfully pass the certification exam. Our Mentors hold all ITIL Intermediate certifications. Ask us to send you a profile for your mentor.
If the student requires additional mentoring time then this can be added for a fee of $295 for half-day or $495 for full-day.
This course is accredited by EXIN and CSME.
Each Student receives a FREE ITIL V3 Foundation CBT
The target group of the ITIL Certificate in Planning, Protection and Optimization is:
- Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications.
- Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
- Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.
- This may include but is not limited to, IT professionals, business managers and business process owners.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Service Management as a Practice
- Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
- Capacity management as a capability to realize successful service design • Availability management as a capability to realize successful service design
- IT Service Continuity Management as a capability to support overall Business Continuity Management
- Information security management as part of the overall corporate governance framework
- Planning, Protection and Optimization roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks Specifically in the following key ITIL process and role areas:
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
- Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization
FREE ITIL V3 Foundation CBT Each student receives Pre-study material Printable PDF of the course manual PowerPoint CBT Training material ITIL Expert Mentoring for review and exam preparation to ensure success
Minimum Mentor Requirements: - 20 years IT experience - All ITIL V3 Certifications - SS, SD, ST, SO, CSI, OSA, RCV, PPO, SOA, Expert - All ITIL V2 Service Manager - 10 years of ITIL training experience
- Prerequisites & Certificates
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
ITILŪ V3 Planning, Protection and Optimization (PPO)Certificate Professional Development Units: You will earn 4 ITIL V3 Expert Credits and 32 contact hours or PDUs upon completion of this course.
- Cancellation Policy
No refunds however you may receive a credit towards future training.
- Map & Reviews
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