This ITIL course is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
- Course Outline
The ITIL Intermediate Qualification: Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Continual Service Improvement publication.Who Should Attend?
System Requirements: PowerPoint 2003 or greater Microsoft Live ID Adobe Reader Internet access to download the Package
A dedicated ITIL Expert certified mentor will be assigned to you to ensure that you have support to successfully pass the certification exam. Our Mentors hold all ITIL Intermediate certifications. Ask us to send you a profile for your mentor.
If the student requires additional mentoring time then this can be added for a fee of $295 for half-day or $495 for full-day.
This course is accredited by EXIN and CSME.
Each Student receives a FREE ITIL V3 Foundation CBT
The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes. This course syllabus may also be of interest to:
- Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
- Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles
- Continual Service Improvement Process
- Continual Service Improvement Methods and Techniques
- Organization for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementation Considerations
- Critical success factors and risks
In addition the training for this certification should include examination preparation, including a mock examination opportunity.Reference Material:
FREE ITIL V3 Foundation CBT Each student receives Pre-study material Printable PDF of the course manual PowerPoint CBT Training material ITIL Expert Mentoring for review and exam preparation to ensure success
Minimum Mentor Requirements: - 20 years IT experience - All ITIL V3 Certifications - SS, SD, ST, SO, CSI, OSA, RCV, PPO, SOA, Expert - All ITIL V2 Service Manager - 10 years of ITIL training experience
- Prerequisites & Certificates
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
ITIL V3 Continual Service Improvement (CSI) Certificate Professional Development Units: You will earn 3 ITIL V3 Expert Credits and 21.5 contact hours or PDUs upon completion of this course.
- Cancellation Policy
No refunds however you may receive a credit towards future training.
- Map & Reviews
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