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The main objective of this courseware is to introduce you to the basic commands, functions, and capabilities of Microsoft Office Outlook 2003. It is designed for computer users who are new to Outlook, or who only plan to use Outlook occasionally.

Course Outline

This class is GUARANTEED TO RUN.  See note below.

Using Basic E-mail Features Objectives of Section 1
  •  What is Microsoft Office Outlook?
  •  New Features of Outlook 2003
  •  Identifying Screen Components
  •  Using the Navigation Pane
Working with E-mail
Composing Messages
  •  Addressing a New Message
  •  Creating and Formatting Message Text
Using Send Options
  •  Assigning Categories
Checking for Messages
  •  Checking Sent Messages
Reading and Viewing Messages
  •  Opening Messages
  •  Changing the View Options
Printing Messages
  •  Printing a Message
  •  Customizing the Print Options
Summary of Section 1

Advanced E-mail Features Objectives of Section 2
Using Additional E-mail Features
  •  Replying to a Message
  •  Forwarding a Message
  •  Flagging Messages
  •  Deleting a Message
Saving Messages
  •  Saving Messages as Text Files
  •  Saving Messages as HTML Files
  •  Saving an Unfinished Message
Working with Attachments
Adding a Signature to Messages
  •  Using a Signature
Summary of Section 2

Managing E-mail Objectives of Section 3
Sorting and Finding Messages
  •  Sorting Messages
  •  Finding Messages
Managing Messages
  •  Viewing the Folder List
  •  Navigating Through the Folder List
  •  Creating Folders
  •  Moving Messages Between Folders
  •  Copying Messages Between Folders
Archiving Messages
  •  Archiving Manually
  •  Using AutoArchiving
  •  Retrieving Archived Messages
Setting Up Message Options
Searching for Folders
  •  Creating a Search Folder
Summary of Section 3

Using the Calendar Objectives of Section 4
Looking at the Calendar
  •  Navigating within the Calendar
  •  Viewing Consecutive and Non Consecutive Days
Changing the Calendar View
  •  Switching between the Day/Week/Month Views
  •  Changing the View Options
  •  Changing the Time Increments
Customizing the Calendar Options
Scheduling Appointments & Events
  •  Creating an Appointment
  •  Editing an Appointment
  •  Working with Reminders
  •  Creating a Recurring Appointment
  •  Scheduling Events
  •  Scheduling Multi-Day Events
Planning a Meeting
  •  Scheduling a Meeting
  •  Updating Meeting Attendees
  •  Copying an Item
  •  Moving an Item
  •  Deleting a Meeting
Printing the Calendar
  •  Customizing the Print Options
Summary of Section 4

Working with Contacts Objectives of Section 5
Looking at Contacts
Creating Contacts
  •  Creating a New Contact
  •  Creating a Contact from the Same Company
  •  Adding a Contact’s Picture
Managing Contacts
  •  Editing a Contact
  •  Working with Duplicate Contacts
  •  Deleting a Contact
Organizing the Contacts
  •  Using the Views
  •  Customizing the Current View
Finding Contacts
  •  Find Contacts using the Find a Contact Field
Printing Contacts
  •  Customizing the Print Options
Working with Activities
  •  Tracking Activities
  •  Recording an Activity Manually
  •  Linking an Activity to a Contact
Summary of Section 5

Using Tasks and Notes Objectives of Section 6
Looking at Tasks
Working with Tasks
  •  Creating One-Time Tasks
  •  Creating Recurring Tasks
  •  Assigning Tasks
  •  Accepting/Declining Tasks
Organizing and Viewing Tasks
  •  Using the Navigation Pane
Managing Tasks
  •  Finding Tasks
  •  Changing Tasks
  •  Completing Tasks
  •  Deleting Tasks
Sending Status Reports
Printing Tasks
  •  Customizing the Print Options
Looking at Notes
  •  Creating Notes
  •  Editing Notes
  •  Assigning Items to Notes
  •  Deleting Notes
Organizing and Viewing Notes
  •  Using the Toolbar
  •  Using the Current View Command
Customizing Notes
Printing Notes
  •  Customizing the Print Options
Summary of Section 6


 **** Guaranteed to Run ****

This class is guaranteed not to be canceled based on student participation.  If we only have one student the course will be turned into a private one-on-one session.  When learning one on one our students usually can complete the curriculum within three hours.    This guarantee does not apply in cases of instructor emergency, acts of nature or any other unforeseeable cause that would reasonably prevent the class from happening. 


Prerequisites & Certificates

Knowledge of Windows

Certificates offered

Participants will receive a certificate of completion.

Cancellation Policy
Unless stated otherwise on your confirmation all sales are final, cancellations more than 72 hours in advance will receive a credit to be used towards a future training class. Cancellations within 72 hours result in a loss of registration fee.

Map & Reviews
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Here are some reviews of the training vendor.
this was TPN 3 as scheduling for TPN 2 was not working with my schedule. I will be taking TPN 2 (Pam Russell is unable to attend) in August or September.
Reviewed by 2017
Could have used some more breaks. Other than that she was an excellent trainer and was very helpful on helping us with our Sharepoint developement. The trainer conducted the training in our office so that section should be N/A
Reviewed by 2016
Donna's knowledge on MS project is amazing! She was very very helpful.
Reviewed by 2016
The facility and start time were our fault (terrible, but I can't put that as it should not reflect on the vendor!) - incredibly, they offered to host us for the second course. The instructor (contract employee for GK) was hilarious, incredibly knowledgeable and quickly showed tips and tricks that were previously unknown to the students. It did not fit the original request, but was completely valuable. There were no handouts, but we didn't need them for what we were doing.
Reviewed by 2016
Training Provider has a great personality with a vast knowledge and experience and could be recommended to any business seeking ways of staff development.
Reviewed by 2016
This course was fabulous - and the instructor was both professional and interesting, she presented really well!
Reviewed by 2015
The trainer was fabulous. I quite enjoyed my time with her thank you so much!
Reviewed by 2015
Just wondering about accessibility for the building-is there an elevator?
Reviewed by 2015
Excellent course. Instructor able to tailor content to my requirements which made it more relevant. Good pace and content. Instructor had deep knowledge of the subject and provided me with several different tools to use in my job.
Reviewed by 2014
Enjoyed this class a lot - Jennifer was very approachable and gave excellent, practical examples that helped bring the lessons to life.
Reviewed by 2014
I am so suprised i was the only one student so there's a lot of opportunity to learn because the instructor is concentrated on you.
Reviewed by 2014
excellent Trainer - extremely knowledgeable.
Reviewed by 2014
My big issue was the location. Not a nice part of the Danforth. Also need hand soap in ladies washroom (was only dish soap).
Reviewed by 2014
The general course content were great and the Instrauctr Inam made understanding it easy
Reviewed by 2014
The course maybe could have more hands on training exercises. For example maybe watch a meeting in progress and have the participants take minutes of the video. As a group they would discuss that content would be included in the minutes.
Reviewed by 2014
It was just the instructor and I and that was awesome as we could be as specific as I wanted to me for my needs.
Reviewed by 2014
I found it extreamly helful. Thx
Reviewed by 2014
Facility marks are N/A (not applicable): Training was at our site, and that was VERY convinient.
Reviewed by 2014
Facility marks are not relevant since the training was done at the site of Taro Pharmaceuticals Inc.
Reviewed by 2014
Facility is clean but room is cold that is why I scored it low.
Reviewed by 2014
The course was perfect for my needs. I will definately make use of the information I learned. I appreciated the courteous and very helpful communications I had prior to the course as well.
Reviewed by 2013
Overall the course is useful however the course outline needs to be more structured in my opinion. The instructor should also be a little bit more knowledgeable in regards to specifics about MS Project as there is a very high level of experience with the software expected of them.
Reviewed by 2013
Keep it up !
Reviewed by 2012
It was GREAT ! Gordon is a good presenter with a lot of experience and knowledge.
Reviewed by 2012
We would have liked if the course covered Outlook as well as the other Office programs. In our first 2 online classes, there were problems with the audio and the teacher would sometimes cut out, or fast forward, and she could barely hear us at all so all quesitons had to be typed in the chat.
Reviewed by 2011

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