This workshop focuses on the application and practice of the skills necessary to: Identify conflict resolution styles, Choose an effective conflict resolution strategy, Provide negative feedback, Respond to criticism, Disagree diplomatically.
- Course Outline
Many frustrations and stresses can be traced to discomfort in handling conflict situations.
This workshop focuses on the application and practice of the skills necessary to:
1. Identify conflict resolution styles
2. Choose an effective conflict resolution strategy
3. Provide negative feedback
4. Respond to criticism
5. Disagree diplomatically
- Instructor presentation
- A/V support
- Full group discussion
- Small group activities
- Practice opportunities
• Differentiating aggressiveness, non- assertiveness and assertiveness
• Using assertive communication
• Being persuasive
• Providing negative feedback
• Saying no, without guilt
• Disagreeing diplomatically
• Controlling feelings and emotions
• Working with others to resolve conflicts
• Learning how to not manipulate or be manipulated
• Recognizing when to confront & when to ignore
Value Added Option: Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
Cancellations with less than four weeks' notice are subject to the full fee. Participant substitutions can be made at any time.
- Map & Reviews
Job Design Concepts Inc.
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.
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