• Course
  • Vendor

Learn the skills essential to getting your ideas, plans & feelings across with confidence & conviction. Differentiate between aggressive behaviors which can create antagonism, assertive behavior & passive behaviors, which can hinder your performance...

  • Course Start Date: 2019-04-11
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day
  • Location: Toronto
  • Delivery Methods(s): Instructor Led
$449.00
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Course Outline

Lessons

Many job-related frustrations and stresses can be traced to discomfort in handling the following types of situations:

1. Making difficult and unpopular requests of others
2. Responding to unreasonable demands of others
3. Saying no
4. Disagreeing with someone's ideas

We may avoid dealing with these types of situations or may offend others by coming on too strong.

Learn to act assertively by expressing your feelings or thoughts directly and firmly with composure.
Objectives
  • To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction
  • To differentiate between aggressive behaviors which can create antagonism, assertive behavior and passive behaviors, which can hinder your performance
  • To overcome any reluctance and to practice assertion appropriately in dealing with difficult situations
  • To improve interpersonal relationships, job satisfaction and task accomplishment
Workshop Outline
  • The benefits of assertiveness
  • Differentiating aggressiveness, non- assertiveness and assertiveness
  • Understanding your rights
  • Increasing your self-esteem
  • Using assertive non-verbal communication
  • Being persuasive
  • Using assertive language for negative feedback
  • Saying no, without guilt
  • Disagreeing diplomatically
  • Controlling feelings and emotions
  • Collaborating in conflict situations
  • Learning how to not manipulate or be manipulated
  • Recognizing when to confront & when to ignore
Methodology
• Instructor presentation
• Full-group discussion
• Small-group interaction
• Individual exercises
• Practice exercises

Value Added Option: Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.

Cancellation Policy

Cancellations with less than four weeks' notice are subject to the full fee. Participant substitutions can be made at any time.

Training Location

Madison Centre
4950 Yonge Street Suite 802, 8th Floor

Toronto, ON
Canada   

About Job Design Concepts Inc.

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Client satisfaction is always guaranteed. We make every effort to exceed our clients' expectations. Sylvia Kestenberg and her team have been developing and delivering training and organization development programs internationally for a distinguished list of clients in business, industry, government and the professions since 1981. Our dynamic and inspirational on-site programs and public workshops relate to all areas of leadership, management and communication skills.

Training Provider Rating

This vendor has an overall average rating of 4.56 out of 5 based on 32 reviews.

Very well done and thanks
no comment-the course was excellent
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Sylvia was great; she made the time fly by and captured everyone's interest. Two thumbs up
It's good.
Fantastic course! Will be using alot of the tools in my everyday life.
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Sylvia was great. She knew her stuff and made the class interesting and interactive. This was one of the better courses that I en ... Read more
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Sylvia was great. She knew her stuff and made the class interesting and interactive. This was one of the better courses that I enjoyed and had commonalities with other students. It wasn't boring which was great!

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already shared
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the setting and presentation were great-
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In overall it was a very good, informative course with a lot of interactions.
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Course Reviews

This course has an overall avarage rating of 3.88 out of 5 based on 1 reviews.

Previous

Mike Daser attended this course Jun 2015

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