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Presenting Skills essentials. This is day 2 of the ICSA train the trainer program and is all about presenting your training program.

Course Outline
For many people, the biggest problem isn’t planning an effective training session; it’s the execution part that brings them trouble. A great presentation can fail if not properly delivered. This program highlights and discusses many important features of an effective presentation that are guaranteed to bring success to any training agenda.

WHO SHOULD ATTEND? This highly interactive and presentation focused course is designed for those looking to improve on their current skill set. This program is ideal for those who have training activities included in their job accountabilities on a full- or part-time basis and are responsible for some stand-up training. This program is also highly recommended for those who aspire to become trainers and those trainers who wish to enhance their skills.

  • Power Presentation Skills
  • Techniques and Delivery Strategies
  • Effective use of training tools and audio visual aids
  • Overcoming reistance and Encouraging participation from trainees

PROGRAM OUTLINE This 1 day hands-on program involves a variety of activities to enhance the learning experience. The modules have been upgraded and designed to instill the most important and proven training methods in the participants.  This is the 2nd day of a two day train the trainer course

 TOPICS INCLUDE*: Module 5: Presentation Principles
  • Power Presentation Skills
  • Training Techniques & Delivery Strategies
  • Using Training Tools Effectively
  • Dealing with Problem Learners & Overcoming Resistance
Module 6: Environment and Equipment
  • How, when and why use of audio visual aids and other training technology
  • Body language and intentional movement
Module 7: Develop – Design – Deliver – Details
  • Organizing the presentation
  • Delivering the presentation
  • Engaging participants with effective interaction techniques

This ICSA-TC workshop includes helpful checklists, worksheet forms and access to 1-on-1 and
group coaching after completing this program. On site sessions are available upon requests.

* Subject to change based on research and customer needs

BIO– Corey Atkinson, Professional Speaker & Corporate Trainer Corey is a sharp and seasoned training specialist who exemplifies leadership in all walks of life. As a professional speaker, corporate trainer and consultant, Corey works with clients to enhance their clients’ customer experience and strengthen their service skills. He is energetic, entertaining, but most of all educating - a  respected instructor, who has a natural ability to connect with all levels of a business - from the CEO to Customer Service Representatives. With over 10 years of experience in numerous organizations - both for profit and non-profit, has allowed Corey to become a recognized professional in customer service and leadership.
Participants of workshops facilitated by him provide exceptional feedback with comments such as "fun and interactive" and "knowledgeable with meaningful examples".
Prerequisites & Certificates


Certificates offered

certificate of completion

Cancellation Policy
Any cancellations received more than 2 weeks prior to event will be refunded in full minus $100.00 administration fee). Cancellations made 1-2 weeks prior to event, will receive 50% refund. Less than 1 week prior to program start, no refund. Replacements are welcome. Note: CSPN has the right to cancel or reschedule its venues due to unforeseen circumstances. If a workshop cancellation occurs, CSPN will refund in full any payments that have been made for that event.
Map & Reviews
Customer Service Professionals Network (CSPN)
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Here are some reviews of the training vendor.
Corey Atkinson was absolutely wonderful to spend the day with. From the moment that we entered the room, he'd set a positive, engaging tone that was maintained and honestly, grew, throughout the day. The training was thorough and spoke directly to the issues that we were hoping to overcome when speaking with Difficult Customers. This course caused us all to stop and think about how we may change, not the customer, and why those changes are integral to being successful in providing good customer service.
Reviewed by 2017
The Instructor involved the entire group through the day. This made the course much more interesting and enjoyable being able to participate regularly. He also added a lot of humour.
Reviewed by 2013
the course was excellent, a good refreshmnet course of hwat is important in customer service. The training provider was excellent and she know how to present the material properly in order for the students to understand.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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