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Described as a “Swiss Army knife for the brain,” Mind Mapping® is a powerful tool that helps people to think clearly, plan & take memorable notes in a fast & easy way. Studies show that people use Mind Mapping for a variety of different applications...

Course Outline
Do you wish you could break down information barriers and cut through the clutter? This one-day
program will allow you to record and recall customer and client information clearly and easily without having to search through files every time you speak with them. This will increase the amount of time used to solve your customer’s problem. The result: your customer feels much more valued.

Described as a “Swiss Army knife for the brain,” Mind Mapping® is a powerful tool that helps people to think clearly, plan and take memorable notes in a fast and easy way. Studies show that people use Mind Mapping for a variety of different applications including projects, brainstorming, recalling information, writing documents, decision making, studying and managing workloads. This program will help individuals maximize their creativity, concentration and mental agility and will contribute to making any team or office more efficient and productive.

  • How to make Mind Maps easily
  • The 4 essentials for using Mind Maps for memory
  • Applications for business and personal use
  • How Mind Mapping uses the natural capability of your brain to learn, organize and remember
  • Practise making Mind Maps
  • How to use Mind Maps to save time writing documents
  • Create effective plans, including project planning
  • Save time
  • Increase quality of thinking
  • Create clarity
  • Remember more
This course is useful for anyone who would like to be more efficient with their thinking, planning,
studying and document writing.

  • Memory Example
  • Objectives Setting – How do you want to use Mind Mapping?
  • Brain Background
  • How to Mind Map
  • Mind Map Example Exercise
  • Discussion, hints and tips, suggestions for improvement
  • Note-taking
  • Projects and planning
  • Creativity and problem-solving
  • Mnemonics
  • Memory Systems
  • Mind Mapping example and test
  • Action planning and close
  • More on alternative applications and less on memory
  • Change the application examples (other topics are mind mapping for meetings, in groups,
  • for drafting documents)
Bio – Susan Percy
Susan helps people to be productive, organized and creative at work through a variety of fun and
interactive training programs. These programs can help to reduce work-related frustration, save
time, create clarity of thinking and get on top of priorities.
Susan has over 6 years of training experience and is an accomplished public speaker. She is the
former president of City of London Toastmasters in the UK – a public speaking club affiliated with
the Toastmasters International organization.
Before working in the training industry, Susan worked in various roles in the telecommunications
industry in the UK and New Zealand. While managing multi-million pound products and projects,
Susan became interested in how she could learn new brain skills to stay on top of her tasks,
enjoy her job and reduce stress.
Susan is a Licensed Neuro Linguistic Programming Practitioner, who uses her understanding of
learning styles and training techniques to get the best results within her programmes. In addition
to being a Licensed NLP Practitioner, Susan is a qualified Buzan Instructor, licensed to train in
Mind Mapping®. She holds a Bachelor of Commerce and Administration from Victoria University,
Wellington, New Zealand.
Prerequisites & Certificates

Certificates offered

Certificate of completion

Cancellation Policy
Any cancellations received more than 2 weeks prior to event will be refunded in full minus $100.00 administration fee). Cancellations made 1-2 weeks prior to event, will receive 50% refund. Less than 1 week prior to program start, no refund. Replacements are welcome. Note: CSPN has the right to cancel or reschedule its venues due to unforeseen circumstances. If a workshop cancellation occurs, CSPN will refund in full any payments that have been made for that event.
Map & Reviews
Customer Service Professionals Network (CSPN)
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Here are some reviews of the training vendor.
Corey Atkinson was absolutely wonderful to spend the day with. From the moment that we entered the room, he'd set a positive, engaging tone that was maintained and honestly, grew, throughout the day. The training was thorough and spoke directly to the issues that we were hoping to overcome when speaking with Difficult Customers. This course caused us all to stop and think about how we may change, not the customer, and why those changes are integral to being successful in providing good customer service.
Reviewed by 2017
The Instructor involved the entire group through the day. This made the course much more interesting and enjoyable being able to participate regularly. He also added a lot of humour.
Reviewed by 2013
the course was excellent, a good refreshmnet course of hwat is important in customer service. The training provider was excellent and she know how to present the material properly in order for the students to understand.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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