Learn: in:
» back to Search Results

Course rating of 0 Vendor rating of 5

Highlights of what you'll learn: Identify communication patterns & preferences; Open up lines of communication; Increase your personal & professional effectiveness; Celebrate differences.

Course Outline

Have you ever you tried to communicate something to someone and it didn't come out quite right? Or perhaps you thought it came out right but the other person took it wrong? Have you ever been triggered by something someone said, or maybe not so much what they said, but how they said it?

A great deal of the quality of our life depends upon the quality of our communication! Think about it! No matter what you want to accomplish, chances are it involves some form of communication.

Understanding the distinctive ways in which different personalities approach communication is a key
ingredient to success at work and in your personal life. Knowing how each personality style
communicates helps you recognize the value of different approaches. Instead of simply tolerating
certain behaviours, you'll open up lines of communication and foster synergy by welcoming diverse
input and honouring a variety of contributions.

Once you are able to distinguish your specific style of communication and become familiar with the
communication patterns of others, you'll have the know-how to reduce friction and increase your
personal effectiveness by expressing yourself and listening to others in ways that bring out the best
in everyone.

Highlights of what you will learn
  • Identify communication patterns & preferences
  • Open up lines of communication
  • Increase your personal and professional effectiveness
  • Celebrate differences - decrease conflict, accelerate problem solving and bring out the best in everyone
We'll accomplish all of this and more while having lots of FUN along the way.

Who Should Attend

This workshop will benefit Directors, Managers, Supervisors, Team Leads, and leaders seeking more effective communication skills and strategies


Irene Anderson is an Innovative and inspiring facilitator/trainer, with extensive experience delivering Human Resources and Personal Development training. She has a proven record in leading individuals and teams to deliver performance results through coaching and training. Irene is a customer-focused professional who possesses strong leadership, interpersonal and communication skills. She delivers training that is interactive, relevant and results-oriented. Irene's passion is helping people maximize their performance both individually and in teams. She has extensive experience in delivering training in the areas of Interpersonal Communication, Teambuilding, Leadership Development, Performance Management, Call Centre Customer Service and Quality Standards. Irene leverages her expertise with a variety of assessments to help her clients improve their ability to work with others more effectively. Some of the assessments she uses include the Myers-Briggs Type Indicator® (MBTI®), Personality Dimensions®, True Colors® and Life Skills Coaching®. Irene often incorporates these assessments to deliver high-impact programs that are tailored to meet the business objectives of her clients.


Prerequisites & Certificates

Certificates offered

Certificate of Completion

Cancellation Policy
Any cancellations received more than 2 weeks prior to event will be refunded in full minus $100.00 administration fee). Cancellations made 1-2 weeks prior to event, will receive 50% refund. Less than 1 week prior to program start, no refund. Replacements are welcome. Note: CSPN has the right to cancel or reschedule its venues due to unforeseen circumstances. If a workshop cancellation occurs, CSPN will refund in full any payments that have been made for that event.
Map & Reviews
Customer Service Professionals Network (CSPN)
[ View Provider's Profile ]


This course has not yet been rated by one of our members.

If you have taken a course through this vendor please log into your account and leave feedback for this vendor. You will be helping ensure our members get directed to the best training facilities.

Here are some reviews of the training vendor.
Corey Atkinson was absolutely wonderful to spend the day with. From the moment that we entered the room, he'd set a positive, engaging tone that was maintained and honestly, grew, throughout the day. The training was thorough and spoke directly to the issues that we were hoping to overcome when speaking with Difficult Customers. This course caused us all to stop and think about how we may change, not the customer, and why those changes are integral to being successful in providing good customer service.
Reviewed by 2017
The Instructor involved the entire group through the day. This made the course much more interesting and enjoyable being able to participate regularly. He also added a lot of humour.
Reviewed by 2013
the course was excellent, a good refreshmnet course of hwat is important in customer service. The training provider was excellent and she know how to present the material properly in order for the students to understand.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

This page has been viewed 343 times.