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In this comprehensive course, you will gain an in-depth understanding of the current telecom landscape & how voice has migrated from a circuit- to a packet-switched network. How to evaluate existing technology options to determine which will best meet..

  • Course Start Date: Jan. 29
  • Location: Virtual (Map)
  • Time: 8:30 am - 2:30 pm (Note on end times)
  • Please Note: End Times are approximate and depend
    on the number or students and pace of the class.
    It is important to allow for the class to run a little bit longer,
    or finish a little sooner, than expected.
  • Duration: 5 days
    08:30 AM - 02:30 PM
  • Delivery Method(s):Virtual Instructor Led
  • Mentored training is a revolutionary training method
    that provides you with the quality training that
    you have come to expect, and combines it with
    flexible learning and a self paced environment.
    For more information click here.
  • Discount Seats Available:2
  • Category:VOIP and Telephony

Course Outline
Telecom is undergoing a series of radical changes, molded by the legacy of telephony and an Internet Protocol network. A new era in telecommunications has exploded with the adoption of Wireless LAN, Unified Communications (UC), Voice over IP (VoIP), 3G and 4G mobile networks, cloud computing, and the next generation of voice and data services.
In this comprehensive course, you will gain an in-depth understanding of the current telecom landscape and how voice has migrated from a circuit- to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.
The technology, marketplace, and regulatory structure of telecommunications are in a continuous state of transition. This powerful course will ensure that you fully understand the service options available to your organization and how voice technologies integrate into your existing data networks.

What You'll Learn €¢ Applications supported on today's telecom networks
€¢ Set up of circuit-switched calls vs. packet-switched calls
€¢ Digitizing voice
€¢ Types of communication mediums
€¢ Multiplexing techniques used for fixed and wireless communication systems
€¢ Modulation techniques used to increase connections and capacity for wireless networks
€¢ Power over Ethernet
€¢ Wireless LAN standards
€¢ Packet switching
€¢ VoIP and UC
€¢ Carrier data services
€¢ Video conferencing solutions and features
€¢ Mobile cellular networks
€¢ Attributes of 3G networks and services
€¢ Femtocells vs. FMC service
€¢ 4G WiMAX services and technology
€¢ 4G LTE services and technology

Course Outline 1. The Current State of the Telecom Industry
€¢ Applications on Today's Telecom Networks
€¢ Carrier Categories
€¢ Types of Customer Networks
? Retail Customers
? Enterprise Customers
? Who They Are
? Enterprise Data Networks
? Carrier-Based Connections for Enterprises
? Carrier-Based Leased Line Connections for Enterprise Data
? Carrier-Based Packet Network Connections for Enterprise Data
? Circuit-Switched vs. Packet-Switched Networks
? Routing Traffic over Packet-Switched Networks
? Mapping a Phone Call over Circuit-Switched Networks

2. Circuit-Switched Networks and Digital Multiplexing Standards
€¢ Analog Voice Service
? In-Band Signaling
€¢ Digital Access Service: ISDN
? Common Channel Signaling
€¢ Signaling System 7 (SS7) Capabilities and Features
? Local (End-to-End) Call Connection between Central Offices
? Call Routing over a Long-Distance Network using SS7
€¢ Digital Trunking in the Transport Network: Preserves Voice Quality
? T1 (DS1) Circuit Description and Frame Format (North American Standard)
? T3 (DS-3) Circuits
? How SONET Works
? SONET and SDH Multiplexing Rates
? Wavelength Division Multiplexing (WDM)

3. Digitizing Voice
€¢ Frequency Ranges Related to Human Communication
? Human Speech Explained
€¢ Digitizing Voice Signals Using Codecs
? Sample Rates for Digitizing Waveforms
? Coding the Signal
? Transmitting the Signal
? Decoding the Signal
€¢ Voice Compression
? Synthesizing Speech
? Silence Suppression
€¢ Narrowband and Wideband Codecs

4. Mediums and Modulation
€¢ Basic Telecommunications Systems
? Transmitters
? Receivers
? Mediums
€¢ Transmission Mediums
? Copper Cable: Electrical Energy
? Voice Grade Cabling
? Data Category Cabling
? Fiber Optic Cable: Optical Energy
? Wireless: Radio Frequency Energy
€¢ Basic Modulation Techniques
? Amplitude
? Frequency
? Phase

5. Multiplexing
€¢ Multiplexing: A More Efficient Way to Move Traffic over Networks
€¢ Fixed Medium Communication Multiplexing
? Frequency Division Multiplexing
? Time Division Multiplexing
? Wavelength Division Multiplexing
? Coarse-Wave Division
? Dense-Wave Division
? Code Division Multiplexing
? Orthogonal Frequency Division Multiplexing
€¢ Wireless Communication Multiplexing
? Frequency Division Multiplexing
? Time Division Multiplexing
? Code Division Multiplexing
? Orthogonal Frequency Division Multiplexing

6. Carrier Access Network Architectures
€¢ Access Network Technologies
? Copper Local Loops
? ISDN: Digital-Access Service
? Cable TV Networks
€¢ Improving the Telco Infrastructure
? Digital Trunking over Copper
? Digital Trunking over Fiber (Fiber in the Loop)
? Digital Subscriber Line Service
? Fiber to the Curb
? Fiber to the Premise: Passive Optical Networks
€¢ Voice Services
? Traditional Circuit-Switched Voice over the PSTN
? Carrier VoIP Integration with the PSTN
€¢ Improving Cable Architecture for Broadband Services
? Hybrid Fiber/Coax (HFC)
? DOCSIS: High-Speed Cable Modem Service
? Cable Networks Add Voice: Triple Play
? RFoG
€¢ Type of PON Architectures
? Broadband PON
? Gigabit PON
? Ethernet PON
€¢ Quad Play Networks
? Adding Mobile Wireless to Triple-Play
? Cable Networks Add Mobile Wireless Service

7. Local Area Networks
€¢ LAN Topologies
? Bus Architecture
? Ring Architecture
? Start Architecture
€¢ Devices that Comprise a LAN
? Personal Computers
? Servers
? Printers
? Switches
? Routers
€¢ Data Frames
? HDLC Standard
? Frame Structure
? Frame Header
? Frame Trailer
? Frame Payload
€¢ Data Link Layer Addressing for LAN Interfaces
€¢ Ethernet LAN
? Ethernet Cable Bus
? Collision Domain (CSMA/CD)
? Ethernet Hub
? Broadcast Domain
? Ethernet Switch
? Unmanaged Switches
? Managed Switches
€¢ Moving Data Between Network Devices on the LAN
? Logical Addressing
? MAC Addressing
? Address Resolution Protocol (ARP)

8. Wireless LANs
€¢ The Wireless Link
? Transmitter
? Receiver
? Radio Frequency Channel
€¢ Wireless LAN Organizations
? IEEE 802.11
? Wi-Fi Alliance
€¢ The Basic Service Set (BCC)
? Access Points
? Basic Access Point Operation
? Encryption
? Association and Disassociation
? Station Devices
€¢ The Extended Service Set (ESS)
? Service Set Identifier (SSID)
? Roaming
€¢ Frequency Bands Used for Wireless LANs
? 2.4 GHz Industrial Scientific and Medical (ISM)
? 5.0 GHz UNII Band
€¢ Air Interfaces and Standards
? DSSS: 802.11b
? 802.11a
? 802.11g
? 802.11n
€¢ Security
? Wired Equivalent Privacy (WEP)
? 802.11i
? Authentication
? Encryption
? Integrity

9. Packet-Switched Networks
€¢ Introduction to Packet Switching
? Packet Switching Concepts
? Global Addressing
? Data Packets
€¢ The Layered Approach
? Layer 1: Physical Layer
? Layer 2: Data Link Layer (Frames)
? Layer 3: Network Layer (Packets)
? Layer 4: Transport Layer (Segments)
€¢ TCP/IP Networks
? Data Link Layer: Internet Protocol
? Transport Layer
€¢ Routing Packets between Networks
? IP Global Addressing Structure
? Routers and Routing Tables
? Routing Protocols
€¢ Adding Applications to the Protocol Stack
? Port Numbers Used to Identify Applications
? Supporting Multiple Applications Simultaneously
? Application Utilities
? Common Application Protocols
? File Transfer
? E-Mail
? Web Browsing
€¢ Transporting Packets over the Network
€¢ Internet Protocol: IPv4 Address Structure
? Global Addressing Structure
? Address Classes
? Addressing Inefficiencies
? Subnetting
€¢ The Need for Private Addressing
? Private Address Ranges
? Traversing between Private and Public Networks
€¢ Network Address Translation
? Network Address and Port Translation (NAPT)
? Interconnecting Networks using NAT
€¢ Internet Protocol: IPv6 Address Structure
? How IPv6 Addresses are Constructed
? Additional Benefits of IPv6

10. Voice over IP and Unified Communications
€¢ Introduction to VoIP Networks
? VoIP for Enterprise Networks
? Proprietary IP-PBXs
? Open Source IP-PBXs
? VoIP for Residential Customers
? Analog Telephone Adapters
? POTS over VoIP
€¢ VoIP Protocols
? Signaling Protocols
? SIP: A Peer-to-Peer Signaling Protocol
? SIP Clients and Servers
? Registration Server: Registrar
? Proxy Server: Connecting Calls
? Defines the Connection to be Used by RTP
? SDP Negotiates the Parameters for the Connection
? Voice Transport Protocol: RTP (RFC3551)
? Defines the Packet Format for Delivering Real-Time Traffic
? Payload Type Identifiers: RFC3551
? RTCP Gathers Statistic for QoS Measurements
€¢ Unified Communications
? Interactive Multimedia Services
? Real-Time Services
? Voice (VoIP)
? Video Conferencing over IP
? Near-Time Services
? Short Message Service
? Instant Messaging
? Multimedia Messaging
? Non-Real-Time Services
? Music Downloads
? Video Downloads and Streaming
? Presence
? Unified Messaging
? Voice Mail
? E-Mail
? Video E-Mail
? E-Fax
? Speech-to-Text
? Text-to-Speech
€¢ Quality of Service (QoS)
? QoS Parameters for Supporting Real-Time Applications
? Minimal Latency
? Low Jitter
? Low Packet Loss
? Quality Perception for Voice and Video
€¢ Security Protocols
? Securing the Signaling Protocol
? Voice and Video Privacy: Encryption

11. Carrier Data Services
€¢ Enterprise Network Connections using Leased Lines
€¢ Shared Network Resources: Clouds
? Sharing Resources and Reducing Costs
? Accessing the Shared Network
? Separating Customer Traffic During Transport
? Defining Source and Destination Points for Customer Traffic
€¢ Why Carriers Prefer Switched Technologies over Routing Traffic
€¢ Frame Relay
? Switching Frames through the Network
? Connecting to a Frame Relay Network
? Data Link Connection Identifiers (DLCIs)
? Using ATM as a Backbone for Frame Relay
€¢ Asynchronous Transfer Mode (ATM)
? Using ATM Switches over TDM Multiplexers
? Using ATM as a Backbone for Frame Relay
? Virtual Path and Channel Identifiers
? ATM and QoS
? ATM Cells
? Service Categories
€¢ Multiprotocol Label Switching (MPLS)
? Introduction to Label Switching
? MPLS Terminology and Components
? Establishing an MPLS Tunnel
? Using the MPLS Tunnel
€¢ Carrier Ethernet Services
? Ethernet Services Categories
? E-Line
? Scaling Ethernet for Carrier Networks
? Carrier Methods for Deploying Ethernet Services
? MPLS-Based Metro-Ethernet Networks

12. Video Technology and Services
€¢ Video Attributes
? Scanning Formats
? Interlaced
? Progressive
? Video Resolutions
? 720p
? 1080i
? 1080p
€¢ Video Codecs
? H.262 (MPEG-2)
? H.263
? H.264 (MPEG-4)
€¢ Broadcast Video Standards
? Standard Definition Television
? High Definition Television
€¢ Video Conferencing Solutions
? Connectivity
? Circuit-Switched
? Web-based
? Types of Video Conferencing Solutions
? Desktop Video Conferencing
? Equipment
? Software
? Standard Video Conferencing
? Equipment
? Facilities
? Telepresence
? Examples
? Cisco
? Microsoft
€¢ Video Conferencing Web-Based Services
? WebEx
? Adobe Connect
? Microsoft Office Live Meeting
? SkyRoom
? Skype
€¢ Internet Protocol Television
? What It Is
? How It Is Used
? Broadcast Services: Part of the New Triple Play
? Web-Based Video Streaming
€¢ Mobile Video
? Standards
? MediaFLO TV
? Devices
? Integrated
? Stand-Alone

13. Cloud Computing
€¢ Introduction to Software as a Service (SaaS): A Cloud-Based Approach
? Cloud Computing
? SaaS Benefits over Traditional Software Applications
€¢ Cloud-Based Applications and Services
? Search Engines
? e-Commerce
? Educational Uses
? Commercial
? Colleges and Universities
? Collaboration Software
? What It Is and How to Use It
? Types of Cloud-Based Applications
? Wikis
? Maps software
? Office-Based software
? Word Processing
? Spreadsheets
? Presentation Tool
? E-Mail Service
? Calendar
? Instant Messaging
? Blogging
€¢ Costing Models
? Advertising Supported
? Subscription Based
€¢ Online vs. Offline Services
€¢ Cloud Computing Examples
? Microsoft: Windows Azure Platform
? Windows Azure
? Microsoft SQL Azure
? Windows Azure Platform AppFabric
? Microsoft Windows Live
? Google
? iGoogle
? Gmail
? Calendar
? Documents
? Reader
? Google Voice
? Google Talk
? Blogger
? Web History
? Google Check-Out
? Translate
? Lotus Notes/IBM

14. Introduction to Mobile Cellular Networks
€¢ Celluar Networks
? The Concept of Cellular Networks
? Building a Cellular Network
? Call Initiation and Handoff (Handover) between Adjacent Cells
€¢ Global Frequency Spectrum Allocations for Mobile Wireless
€¢ The GSM Network Architecture
€¢ Adding Data Services to GSM Networks
€¢ The Evolution of Cellular Standards: First and Second Generation
€¢ CDMA Architecture (IS-95A/B)
€¢ Evolution of US Cellular Technology up to Third Generation
€¢ Top Four US Mobile Operators
? AT&T
? T-Mobile
? CDMA (IS-95A/B)
? Sprint
? Verizon

15. 3G Networks: Enabling Mobile Broadband
€¢ The Mobile Internet Traffic Growth Predictions
? Examples of Web-Based Applications for Mobile Wireless
? Network Requirements
€¢ The Impact of Smartphones
? Smartphones
? Attributes
? Keypad vs. Alpha-Numeric Keyboard
? Tactile vs. Touch-screen
? Features
? Display Imaging
? Network Access
? Other Important Features
€¢ Application Stores
? Driving Smartphone Sales
? Drive Up Data Consumption
€¢ Global Standards Organizations for 3G Networks
? 3GPP (GSM Family of Standards)
? HSPA+ (HSPA Evolved)
? 3GPP2 (CDMA Family of Standards)
? CDMA2000 1x
? 1xEV-DO Rev. 0
? 1xEV-DO Rev. A
? 1xEV-DO Rev. B
? 1xEV-DO Rev. C (UMB)
€¢ 3G to 4G Mobile Standards Summary
€¢ Global Mobile Wireless Subscriber Market Share
? 3GPP2 Global Market Share
? 3GPP Global Market Share

16. Femtocell and Fixed Mobile Convergence (FMC)
€¢ Macrocells
€¢ Femtocells
? Femtocell Manufacturers and Vendors
? Femtocells in the US Market
? AT&T
? Sprint
? Verizon Wireless
€¢ LTE Femtocell Architecture
€¢ FMC
? CDMA2000/EV-DO and Wi-Fi
? Software Support for VoIP
€¢ Unlicensed Mobile Access (UMA)/Generic Access Network (GAN)
? Modes of Operation
? Cellular Only
? Cellular Preferred
? Wireless LAN Only
? Wireless LAN Preferred
€¢ Problems with Poor In-Building Coverage
€¢ Enterprise VoIP Network Using Wi-Fi
€¢ Seamless Roaming and Handover with FMC UMA/GAN Standard
€¢ Femtocell and FMC Market in the US

17. Introduction to 4G Networks: WiMAX
€¢ WiMAX Mobile vs. Fixed and Nomadic Service
€¢ Examples of Wireless Networks
€¢ 802.16 Broadband Wireless Access (BWA) Standards Development
€¢ WiMAX Forum
? System Profiles
? Certification
€¢ WiMAX User Equipment Examples
€¢ Access Service Network
€¢ Connectivity Service Network
€¢ End-to-End WiMAX Architecture
€¢ WiMAX Network Reference Model
€¢ Advanced Antenna Systems
€¢ Advantages of the 802.16 Air Interface Standard
€¢ Increasing VoIP Capacity for WiMAX

18. Introduction to 4G Networks: LTE
€¢ Benefits and Drawbacks of the LTE Standard
€¢ LTE Network Architecture
€¢ IP Multimedia Subsystem (IMS)
€¢ LTE User Equipment
€¢ evolved NodeB (eNB)
€¢ Mobility Management Entity (MME)
€¢ Serving Gateway (S-GW)
€¢ Packet Data Network Gateway (P-GW)
€¢ Expected Data Rates for LTE
€¢ Spectrum used for 4G Services in the US
€¢ Fractional Frequency Reuse
€¢ Voice
? Voice and SMS Services in LTE
? Options for Voice over LTE
? Voice over LTE Generic Access

Demo 1: Listen to different audio codecs used on the Linksys VoIP phone.
Demo 2: Using a protocol analyzer (Wireshark), examine the protocols for different data applications:
€¢ Telnet and Secure Shell 2 (SSH2)
€¢ Session Initial Protocol (SIP)
€¢ Real-Time Transport Protocol (RTP)
Demo 3: Learn the basics of how address resolution works with a DNS server with the "Simple DNS Plussoftware application.
Demo 4: Learn how Ethernet switch port mirroring is set up in a managed switch and why the function is useful.
Demo 5: Learn how an Analog Telephone Adapter (ATA) is used for connecting analog phones and fax machines to a VoIP network.
Demo 6: See a call setup between two VoIP phones on the network.
Demo 7: See a packet capture of the VoIP call setup using SIP and the various steps involved.
Demo 8: See how a VoIP device registers with the SIP server over the network.
Demo 9: Examine differences and features of a SIP proxy server and an IP-PX using two software servers: Brekeke and trixbox.
Demo 10: Learn how a Wi-Fi phone is configured and how calls are placed between wireless and wired devices.
Demo 11: Examine a dual-mode Fixed Mobile Convergence (FMC) phone and learn how calls can route to it from a VoIP network using SIP.
Demo 12: See how Instant Messaging (IM) works using the open-source client Spark and the open-source server Openfire.
Demo 13: Examine a packet capture of the "Jabbertraffic and learn how messages are passed between software clients.
Demo 14: Learn how VLANs work to separate different devices connected to an Ethernet network.
Demo 15: Learn how Layer 3 switches can route traffic between VLANs.
Demo 16: Examine the types of video codecs that can be used on a desktop video softphone.
Demo 17: See how desktop video conferencing works by placing a call between multiple video softphones.

Who Needs to Attend

  • Individuals who are new to telecommunications, have experience in data networking, and are in the process of converging your telephony and data network infrastructures or are responsible for implementing or supporting telephony services
  • Voice professionals needing data training
  • Data professionals needing to know about VoIP
  • Consultants, executives, IT managers, marketing/sales staff, and network analysts, designers, engineers, and technicians

Prerequisites & Certificates

Introduction to Information Technology (CompTIA Strata IT Fundamentals)

Certificates offered

Certificate of Completion

Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Map & Reviews
Global Knowledge
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Here are some reviews of the training vendor.
Direction about food not provided; first day 1 hour late because instructor couldn't log into the course presentation material; coffee machines broken; coffee cups unavailable on second day afternoon; instructor rather gruff and short-tempered; couldn't access course materials using Safari and tech support kept telling me there was nothing wrong (which there was). Had to use another browser; location of course very challenging to get parking for (and parking very expensive). Queen/Yonge not easily accessible; pricing and calls from Global Knowledge out of sync
Reviewed by 2017
The sound for the training session is bad... the teacher was cutting very often and the class students was not eared properly... beside this all good
Reviewed by 2017
Reviewed by 2017
Very good course that covered a good amount of topics that pertained to vendor management. Would have scored the course 100% except that not all the information was relevant to me. The course seemed to be more focused on managing service or IS&T vendors while I was looking for vendor info on those supplying goods.
Reviewed by 2017
Lab setup is very bad
Reviewed by 2017
Was a good seminar
Reviewed by 2017
Excellent Facility, Excellent Instructor.
Reviewed by 2017
The training provider was very good.
Reviewed by 2017
The lab was poorly designed, some part of the labs couldn't work with this network design, we ask several time the instructor to take action but nothing was done, he finally send them an email but the NterOne team never proceed to any changes. I would have expect the instructor to go hands-on on the lab and try to figure it out to see how it is suppose to work even if labs are outsourced by GK.
Reviewed by 2016
Lab content has to be reviewed.
Reviewed by 2016
There was a lot of material to fit into 4 days of training. There was also technical problems with seeing the presentation. Also the material provided was 2 slides per page and in several cases, it was unreadable.
Reviewed by 2016
The instructor was very knowledgeable and friendly. He had a upbeat attitude throughout the two sessions that made the course enjoyable. He was able to explain topics in a very simple manner. His use of whiteboard notes and graphics also helped explained these complex concepts.
Reviewed by 2016
This was the first virtual class I attended and it was a very positive experience.
Reviewed by 2016
Course material is out of date which did not help me gain knowledge of Azure. This course has damaged Microsoft's reputation with me and I'm an Architect responsible for recommending Cloud suppliers to clients. It will be difficult recommending Microsoft based on this course.
Reviewed by 2016
Thank you
Reviewed by 2016
very hands on and practical course with knowledgeable instructor
Reviewed by 2016
This is one of those courses similar to a number of them at Global Knowledge that could be done in 2 days or less. We spent about l50-60% of the time working on the exercises which is fine, however it would be more helpful if at least half of the exercises were done in the class by the instructor and work through rather than just showing an talking to the canned answers on the workbook. Also, I find it very cumbersome when Global Knowledge now provided one book (course materials & exercise workbook) in one. The entire class spent way to much time flipping back and forth between the course content & the workbook when we were doing the exercises, what a waste of time!
Reviewed by 2016
An excellent course for experienced Citrix techs moving from XenApp/XenDesktop 6.x or earlier to the new 7.x
Reviewed by 2016
please look at using another platform for delivering the course via online. I experienced tremendously difficulty on the first day staying connected, and there was a lot of problems hearing the instructor online. Just made it somewhat frustrating to participate in the course.
Reviewed by 2016
The course started at 8am ET, but I live in Calgary (Mountain Time), so it's 6am. I have to get up at 5:30am every day for 9 consecutive days. That's a bit hard for me. If it could be even half hour later (best for me is 1hr later), it would be much better.
Reviewed by 2016
This course can be done in 2 days. 3 days is a stretch.
Reviewed by 2015
Would like to have the slides available to print.
Reviewed by 2015
Excellent instructor, very knowledgably, great communications and presentations skills.
Reviewed by 2015
I took the virtual training. In the beginning we spent a lot of time to get every participant ready. The experience would be better if I took the classroom training.
Reviewed by 2015
The course was great however the 8:30 am start time was tough with a kid that I had to get to school. I either just made it or was within 10 minutes of the start time. A 9 am start time would be easier for people in my shoes. My classmates and I found the network slow and the network dropped a few times while working on labs. Hard copies of the lectures and labs would have been preferable. Very annoying to have to either print them out 10 pages at a time or to work only through the app.
Reviewed by 2015
The course is delivered by an industry expert and it really helped when it comes to understanding applicability of certain theoretical concepts.
Reviewed by 2015
Shipping address was asked but no materials was sent. Vendor encapsulation.....
Reviewed by 2015
There were technical issues with Adobe Connect on 2 of the 5 days, one causing an outage for an hour or 2. I'm unable to rate the instructors presence, as we never actually saw him, which is why I just put 2.5 (average).
Reviewed by 2015
Reviewed by 2015
Great Instructor
Reviewed by 2015
As virtual students, we never actually saw the instructor (only heard him), so I can't actually rate his Presence (but the field was required).
Reviewed by 2015
Our instructor- Dave was very helpful and kept everyone engaged. I definitely benefited from taking this particular course. I would highly recommend it to all. thank you! Ana
Reviewed by 2015
Re course materials: I wish Lab keys would have a screenshots
Reviewed by 2015
Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!
Reviewed by 2015
Only issue with the facility is that the image color of the projector in classroom 3 turned yellow and stayed yellow for 2.5 days.
Reviewed by 2015
This course is heavily loaded, it helps to have an overview of what "cognos manager framework" can do. It focuses on a dimentionnel approach. In my case I would have appreciated a the focus based on a relational approach.
Reviewed by 2015
The course was IT project Management. It really seemed like a Project management fundamentals course not so much IT.
Reviewed by 2015
Excellent facilitator. The course content was well balanced and spread over day.
Reviewed by 2015
Had GK before, last time was good. This time the instructor was a bit off with the teaching style. Both times they send the course materials to the wrong location, company had to re-route it.
Reviewed by 2015
The class room at GK on BAY was an oven, but they booked us at a local hotel, which was great.
Reviewed by 2015
The course was really very helpful Instructor and facility were good as well. Only the missing the hardcopies material, sometime this help a lot than electronics copy. I understood the environmental policies very well, I used to work with Alberta Health and Environmental group as well with so many project. But for the course material it was required tools. For the contractors if the course falling on weekend would be great.
Reviewed by 2015
I am not highly enthused about taking a course over a video link, however, I did find that this course was well presented. It's my feeling that there is no substitute for a classroom environment when it comes to learning and sharing ideas.
Reviewed by 2015
I have not received the training certificate.
Reviewed by 2015
I really liked the useful tip cards as well as the introduction to KUMA. I feel KUMA could be used is almost any circumstance.
Reviewed by 2015
Too basic materials!
Reviewed by 2015
The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.
Reviewed by 2015
Course was great. Training provider was even better.
Reviewed by 2015
I was nervous about taking my first online course but the instructor was amazing and thorough. I would love to take another course from him in the future.
Reviewed by 2014
The provider was very knowledge and very professional
Reviewed by 2014
Since this is an online training, there are some items not applicable for evaluation purpose.
Reviewed by 2014
Great course and great teacher but it would have been noce to fins out Global Knowledge moved from Scott Street to Albert. Found that out when I showed up at Scott street and got off the elevator into an empty floor. I was nt alone as most in my class foudn this out the same way as well.
Reviewed by 2014
The instructor was knowledgeable in Word 2010 and very pleasant to work with. My problem was with the technology used, being it was a virtual session. There were too many instances where I had to log on, too much lag, audio problems on both my end and the trainers side of things. Perhaps the pre-test should also include an audio aspect in order to trouble-shoot audio problems prior to the beginning of the class session.
Reviewed by 2014
I do not feel as though I learned any new skills from taking this course. I did enjoy some of the course material but there was something missing from it. Very basic, highly repetitive. Everyone knows how to make a "to do" list but how to you prioritize and create focus in your daily work? I still am not sure of that. Although the instructor was very good and knowledgeable, someone with more energy and enthusiasm would have been better suited to teach this course as it became a little dull in the afternoon.
Reviewed by 2014
I really enjoyed the on-line class. Very helpful
Reviewed by 2014
it was good just a bit too fast.
Reviewed by 2014
The course material was good, although I would strongly recommend that participants be quite familiar with the PMBoK (either PMPs or CAPMs etc.) The instructor Bruce was very knowledgeable and provided some real world experience and examples.
Reviewed by 2014
Could possibly have been a 4 day course rather than 5 but there were people going at different speeds so the pace accommodated everyone. Also the lab environment perfectly for most students but a few did run into technical difficulties that had nothing to do with their inexperience with SharePoint. This was frustrating. The instructor is very knowledgeable and very helpful. I would like the contents of this course to be something we could get a certification in.
Reviewed by 2014
Reviewed by 2014
I like the fact that we did the exercice together with the instructor to show the content/knowledge and by ourself after that. However, I would have like to do different exercices to make sure I understood the content.
Reviewed by 2014
The 3's are really not applicable as this was a webinar
Reviewed by 2014
Overall course content was good. Got behind in some of the sessions. Still need to go back to them.
Reviewed by 2014
The ONLY reason facilities is marked low is because you asked about parking. The location is not conducive to finding parking. Otherwise - fantastic! And I loved the coffee bar!
Reviewed by 2014
Training provider is good but I was particularly impressed with Mr. Gilles Marcil who was our instructor for this course. He is well prepared and explains matter very well.
Reviewed by 2014
I was truly impressed with the format and information given. Clear and precise.
Reviewed by 2014
Course was too long, ended up not really understanding anything after the afternoon break. Took a day with our IT to load Mozilla, and still had difficulty starting labs. Virtual computer did not always work and lab screens were challenging working from laptop having to scroll up and down to complete tasks and read instructions.
Reviewed by 2014
Trainer Robert Proulx was excellent! Very knowledgeable, great sense of humour and the pace of the course was exactly what I needed.
Reviewed by 2014
no take away booklet. they offer the digital copy only and I would have liked to have the booklet for quick reference
Reviewed by 2014
Hello, It may be useful to have either a telephone booth and/or a breakout room for private mobile telephone conversations during breaks from the course. Please provide a document identifying my name, date of course, and number of hours. Thank you. Bill McCreery
Reviewed by 2014
Different levels should be established for people using Word for the very first time and others who are there to learn updated application. Some of the content was too basic for intermediate users. The trainer seemed confused trying to explain certain features.
Reviewed by 2014
The labs were buggy and lacked adapted instructions for the non-standard setup being used. This caused several headaches and need to troubleshoot before most would function properly.
Reviewed by 2014
Instructor was exceptional
Reviewed by 2013
It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.
Reviewed by 2013
This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course. Is it wrong to say that I was excited to get back to work in order to implement these new tools?
Reviewed by 2013
Perhaps a less experienced instructor would be better to teach the more basic material. While our instructor was very knowledgeable, she seemed lost in some of the more basis functions and interfaces at times (probably because she hasn't had to work with them regularly for years). Could have spent A LOT less time going off on stories/tangents or explaining the lab/e-reader interface quirks, but overall a decent class with a few good pointers here and there.
Reviewed by 2013
The textbook(s) given for this course (ICND1v2) do not do very well when it comes to explaining the various acronyms and abbreviations when they first show up in the text. Many of these acronyms / abbreviations are not industry standards but rather Cisco-specific terms and the Glossary at the end(s) do not contain a full suite of the terms that are referenced throughout the text, leaving the reader to search for their meanings elsewhere...
Reviewed by 2013
Was a virtual training therefore section one is N/A
Reviewed by 2013
I was very impress with the instructor. She was very knowledgeable and I really like the fact that she shared some of her own experience with the group.
Reviewed by 2013
the training provider was really good and patient. I just wish we would have gone a bit further with some functions as the level was very basic, more like a level 1 /beginner.. but in terms of presentation, he did very well :)
Reviewed by 2013
The Cloud course exam was a farce. I expected to sit the exam on the second day but had to schedule it for the following day. The exam itself asked questions not covered in the course and some of the questions were extremely subjective, and as such I was extremely disappointed to have failed it by only one mark.
Reviewed by 2013
Very good course.
Reviewed by 2013
Very good instructor! Really took the time to explain answers to questions that were asked.
Reviewed by 2013
great, terrific
Reviewed by 2013
The instructor was excellent and made the course.
Reviewed by 2013
The instructor regularly asked us about the pace and everyone else was fine with it so I didn't say anything. However, it really feels like a 3-day course stretched to 5 days.
Reviewed by 2013
I would have liked 1/2 to 1 hour to study the contents of the course we had covered on the last day prior to writing the exam.
Reviewed by 2013
The instructor only tought 4 sections, we have 7sections in total,so after class, I have to finish them by myself!
Reviewed by 2013
Jeff and Paul are awesome to work with. Very organized and knowledgable
Reviewed by 2013
Virtualization and Cloud Essentials is a good course. Instructor has an excellent presentation style, knowledge and provided lots of additional information that will assist when on-the-job. The manuals do need an update but the instructor provided a lot of the latest information and live examples to make up for the out-dated information. A bit intense having two back-to-back classes with exams but have the option to take exams at a later date. Would recommend this class
Reviewed by 2013
May be limit number per course to 8 max.
Reviewed by 2013
Too many typos in the course material, especially the lab book.
Reviewed by 2013
A lot of contents to cover and could be overwhelming but the instructor Ted Church made it look simple and very easy to understand. He is good and very knowledgeable about what he teaches.
Reviewed by 2013
Global Knowledge does not provide printed copies of the workbooks, and you can not print your own from the electronic file they provide. You can purchase a printed copy for an additional charge which is ridiculous after paying for the course already.
Reviewed by 2013
Employees were not as professional as they could in at least couple situation. The classroom was too hot in the first day, and freezing in the following days. This course should be a 5 days course, and not 4. Impossible to handle 100% of the content in 4 days.
Reviewed by 2013
This course was way more basic than the outline describes, I felt that we should have covered more of the functions of Visio and less of the basic windows/microsoft functions.
Reviewed by 2013
Instructor was very knowledgeable about the subject. He is natural teacher which makes subject easy to understand
Reviewed by 2013
Was disappointed with the course content. For a level two course felt the trainer focused far too much on basic skills and not enough on animation and advanced features. Class progress was slow during the day, yes I learned new skills and learned about new capabilities of PPT 10 but relied on google not this course to perfect them.
Reviewed by 2013
I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course. Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.
Reviewed by 2013
The course material was overly dense and contained a lot of redundant information.
Reviewed by 2013
The instructor was fantastic - very knowledgable and engaging. The "polestar" was used only briefly and in my opinion had no value add to this course.
Reviewed by 2012
You should always host your Montreal trainings at the Bonaventure Hilton.
Reviewed by 2012
As always, Global Knowledge has put together another great Microsoft course (Config, Manage & Maintain Windows Server 2008 R2). This is my fourth time taking a course through Global Knowledge and it likely won't be my last.
Reviewed by 2012
Trainer is very knowledgeable. He was able to resolve any issues we encountered in our office.
Reviewed by 2012
Very interesting course and trainer. This course should be mandatory for all government clerks.
Reviewed by 2012
Excellent course Excellent instructer
Reviewed by 2012
I was not able to take the course book with me. I payed for the course so i should not have to buy the course book. The downloadable PDF of the course book is not printable. I like a hard copy to read as opposed to the computer screen.
Reviewed by 2012
Room was very cold! However the facility itself was clean with a friendly environment. Instructor had average knowledge of Microsoft Project 2010 and often could not answer questions. Presentation was average - instructor read handout page by page from a photocopied document that was projected onto wall.
Reviewed by 2012
The dissappoint with this course, you can't print the maunal, I think we pay enough money to take the course. VERY dissapointed in this aspect and only this.. would definitely compare else where due to this one factor.. shame as I felt the the instructor and facility to be excellent.
Reviewed by 2012
Very informative course. Covered everything I was looking to learn about Access. Would be interested in taking the level 2 course to expand on what I learned in this one. Global Knowledge in Mississauga is very nice and my instructor was great. A bit of a long drive coming from Durham region but would return and would reccomend to others.
Reviewed by 2012
I found the course to be a bit too advanced for a level 1 Excel.
Reviewed by 2012
Reviewed by 2012
The instructor was excellent and very knowledgeable. The office manager was very friendly and helpful as well. Overall it was a fantastic course and I will recommend Global Knowledge to family and friends! :)
Reviewed by 2012
Content as expected. Additional materials and relevant examples to drive learnings were provided. Lots of exercises to practice. Will be able to apply knowledge.
Reviewed by 2012
Check computers and other electronics and its functionality before course start up. Have up to date slides (binder and its hand outs show year 2011).
Reviewed by 2012
This was a virtual class so I cannot comment on the facility (I have rated the facility as I could not submit this otherwise), and because the course was Eastern Standard Time, for myself it was a little early as Eastern Standard Time was 2 hours ahead of my time. The instructor Mark Husereau was very knowledgeable and a really great with being patient, (this was my first virtual class). Mark used real examples throughout the course which was really great.
Reviewed by 2012
Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.
Reviewed by 2012
The course was mainly about application which is fine for level 1. In level 2 I hope to get tips on design.
Reviewed by 2012
Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.
Reviewed by 2012
- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.
Reviewed by 2012
Should be time allocated for questions and answer
Reviewed by 2012
The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.
Reviewed by 2012
Very professional. Facility clean and comfortable.
Reviewed by 2012
For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.
Reviewed by 2012
The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)
Reviewed by 2012
Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.
Reviewed by 2012
Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training
Reviewed by 2011
A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders
Reviewed by 2011
The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.
Reviewed by 2011
No course books were provided for us to take.
Reviewed by 2011
Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.
Reviewed by 2011
should have discuss some case studies,,overall A+
Reviewed by 2011
Our instructor was very knowlegable and he provided excellent real life stories.
Reviewed by 2011
The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.
Reviewed by 2011
Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.
Reviewed by 2011
I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.
Reviewed by 2011
Great course provider, keep it on your roaster
Reviewed by 2011
Course content and labs were very good, everything worked as expected.
Reviewed by 2011
I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!
Reviewed by 2010
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