Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
- Course Outline
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training
Performance Objectives Upon completion of the course, participants will be able to accomplish the following:
- Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.
- Identify the most appropriate method to support Windows Vista recovery on site.
- Identify the components of the Windows Vista user state and safely backup and restore that data.
- Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.
- Explain how to troubleshoot Windows Vista application package installations.
- Identifying the Support Scenarios
- Preparing the Target Computer
- Backing up the User State
- Reviewing the User State profile and Completing the User State Checklist
- Running USMT to Back up a User State
- Verifying Successful User State Backup
- Describe the role of desktop images and application packages in desktop support
- Describe the Support Scenarios
- Prepare the Target Computer
- Backup the User State.
- Obtaining the Desktop Image
- Verifying the Desktop Image Application
- Booting to the Windows Pre-Installation Environment
- Applying an Image from the Network
- Verifying Desktop Image Deployment
- Determine the best method to obtain the desktop image
- Apply a desktop image
- Verify the desktop image application..
- Restoring User State
- Verifying User State
- Running USMT to Restore a User State
- Verifying Successful User State Restore
- Identifying Areas That Require Additional Restoration
- Restore User State
- Verify User State.
- Preparation Steps for Installing an Application Package
- Testing Application Packages
- Predicting the Support Impacts of a New Application
- Determining User Requirements
- Restore User State
- Verify User State.
- Application Package Deployment Methods
- Creating the Application Packages
- Creating a Custom Deployment Package
- Performing a Pilot Deployment
- Evaluating the Results of a Pilot Deployment
- Identify application deployment methods.
- Create application packages.
- Application Installation Troubleshooting Techniques
- Troubleshooting Deployed Application Settings
- Troubleshooting File Type Associations
- Use application installation troubleshooting techniques.
- Identify application installation errors
- Prerequisites & Certificates
Before attending this course, students must: Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices. Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share. Have experience installing applications from media (CD/DVD) Have experience working from a command window. For example, authoring and editing batch files Be able to burn or creating boot media. For example, ISO. Have experience configuring BIOS options. For example, boot order. Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.. In addition, it is recommended, but not required, that students have completed: 5115: Installing and Configuring the Windows Vista Operating System. 5116: Configuring Windows Vista Mobile Computing and Applications Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training
Certificate of completion
- Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.
Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
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