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In this enhanced version of Cisco's Authorized SNAF course, you will gain the knowledge and skills needed to configure, maintain, and operate Cisco's 5500 Series Adaptive Security Appliance (ASA).

Course Outline
In this enhanced version of Cisco's Authorized SNAF course, you will gain the knowledge and skills needed to configure, maintain, and operate Cisco's 5500 Series Adaptive Security Appliance (ASA).
Using a lab topology modified to better simulate a typical production network, our exclusive hands-on labs guide you through exercises such as executing general maintenance commands, configuring ACLs, and configuring VPN on the ASA. In addition to the advanced labs and expanded topology, we updated the standard SNAF course to cover the features and syntax of Cisco Security Appliance Software v8.0 and ASA 5520 security appliances.
To further hone your skills after you return to work, you'll receive 5 e-Lab credits giving you access to the same hands-on lab equipment you used in class.

Certification: Part of the CCSP certification path, this course prepares you for Cisco Exam 642-524 SNAF.

Why Global Knowledge? Our investment in enhanced and exclusive lab content means you get the experience you need using current software and hardware. These enhanced and exclusive lab exercises contain significant additions to the standard labs and many contain material that is not offered by any other provider.
In this course, each student pod has a 2811 router, a 3560 switch, an ASA 5520, a VMware Server with nine VM systems, and an 1841 router that simulates the Internet environment. These devices are organized in a real-world fashion and are configured to work together to provide a complete security solution. The nine PCs are strategically placed in the topology to provide interesting and realistic functional demonstrations.
For example, the Admin PC is treated as the Security Administrator's office desktop PC. Management connections to the ASA, including SSH to the CLI and HTTPS to ASDM, are performed from the Admin PC. The Data Server is an Active Directory Domain Controller. Included in its duties are user and group management, DNS, e-mail, and Certificate Authority services. The Security Server runs security applications such as Cisco Secure Access Control Server and the PHP Kiwi Syslog system. The DMZ server is partially exposed to the Internet and provides HTTP, FTP, DNS, and SMTP services. The Outside PC is connected to the simulated Internet and can be used as an external web/FTP server, the source of inbound connections to the DMZ server, an attack source,
or as a trusted VPN client, depending on the current scenario. The Services-R-Us server acts as a public DNS, e-mail, web/FTP, and certificate server. The BackTrack2 PC is a Linux system with hundreds of security tools installed, the User PC is another internal PC system, and the Site1 PC is connected to a small remote network.
The SNAF courseware and Cisco's standard SNAF labs focus mainly on the ASDM GUI. Our SNAF labs also demonstrate the use of ASDM and pay respect to the CLI as well. For all operations completed using the GUI, the corresponding CLI commands are always displayed in our SNAF lab guide.
The full, final configuration is displayed at the end of each lab with the configuration commands that were entered during the lab highlighted. This helps to make our lab guide a valuable reference long after you have completed the course.

What You'll Learn • Functions of the three types of firewalls used to secure today's computer networks
• Technology and features of Cisco security appliances
• How Cisco ASAs and Cisco PIX Security Appliances protect network devices from attacks and why each is an appropriate choice
• Bootstrap the security appliance, prepare the security appliance for configuration via the Cisco Adaptive Security Device Manager (ASDM), and launch and navigate ASDM
• Perform essential security appliance configuration using ASDM and the CLI
• Configure dynamic and static address translations using ASDM
• Configure switching and routing using ASDM
• Use ASDM to configure ACLs, filter malicious active codes, and filter URLs that meet the requirements of the security policy
• Troubleshoot with the packet tracer
• Use ASDM to configure object groups that meet the requirements of the security policy
• Use ASDM to configure AAA to meet the requirements of the security policy
• Configure a modular policy that supports the security policy using ASDM
• Use ASDM to configure protocol inspection to meet security policy requirements
• Configure threat detection to meet security policy requirements using ASDM and the CLI
• Using ASDM, configure the security appliance to support a site-to-site VPN that meets policy requirements
• Using ASDM, configure the security appliance to provide secure connectivity using remote access VPNs
• Configure the security appliance to run in transparent firewall mode
• Enable, configure, and manage multiple contexts to meet security policy requirements
• Select and configure the type of failover that best suits the network topology
• Monitor and manage an installed security appliance

Course Outline 1. Introduction
• Functions of the three types of firewalls that are used to secure modern computer networks
• Technology and features of Cisco security appliances

2. Cisco Adaptive Security Appliance and PIX Security Appliance Families
• Cisco ASA models
• Cisco ASA licensing options

3. Getting Started with Cisco Security Appliances
• Four main access modes
• Security appliance file management system and security levels
• ASDM requirements and capabilities
• Use the CLI to configure and verify basic network settings, and prepare the security appliance for configuration via ASDM
• Verify security appliance configuration and licensing via ASDM

4. Essential Security Appliance Configuration
• Configure a security appliance for basic network connectivity
• Verify the initial configuration
• Set the clock and synchronize the time on security appliances
• Configure the security appliance to send syslog messages to a syslog server

5. Translations and Connection Limits
• Function of TCP and UDP protocols within the security appliance
• Function of static and dynamic translations
• Configure dynamic and static address translations
• Set connection limits

6. ACLs and Content Filtering
• Configure the basic and extended functions of ACLs
• Configure active code filtering (ActiveX and Java applets)
• Configure the security appliance for URL filtering
• Use the packet tracer for troubleshooting

7. Object Grouping

• Advantages
• Configure object groups and use them in ACLs

8. Switching and Routing on Security Appliances
• Configure logical interfaces and VLANs
• Configure static routes and static route tracking
• Dynamic routing capabilities of Cisco security appliances
• Configure passive RIP routing

9. AAA for Cut-Through Proxy
• Define and compare AAA
• Install and configure Cisco Secure ACS
• Configure the local user database
• Define and configure cut-through proxy authentication
• Define and configure user authorization using downloadable ACLs
• Define and configure accounting

10. Cisco Modular Policy Framework
• Configure the Modular Policy Framework feature
• Functions of class and policy maps
• Functionality of service policies
• Use ASDM to configure a service policy rule

11. Advanced Protocol Handling
• Need for advanced protocol handling
• Configure advanced protocol handling
• How the security appliance inspects common network applications
• Issues with multimedia applications and how multimedia call control and audio sessions are supported

12. Threat Detection and Statistics
• Configure basic and scanning threat detection
• View and understand threat detection statistics

13. Site-to-Site VPNs
• Configure Site-to-Site VPNs using Pre-Shared Keys
• How security appliances enable a secure VPN
• Know the steps and commands needed to configure security appliance IPsec support
• Configure a VPN between security appliances

14. Remote Access VPNs
• Cisco Easy VPN
• Cisco VPN Client
• Configure an IPsec Remote Access VPN
• Configure Users and Groups

• SSL VPN and its purpose
• Use the SSL VPN Wizard to configure a basic, clientless SSL VPN connection
• Configure SSL VPN policies
• Verify SSL VPN operations
• Customize the clientless SSL VPN portal

16. Transparent Firewall Mode
• Purpose of transparent firewall mode
• How data traverses a security appliance in transparent mode
• Configure and enable transparent firewall mode
• Monitor and maintain transparent firewall mode

17. Security Contexts
• Purpose of security contexts
• Enable and disable multiple context mode
• Configure and manage a security context

18. Failover
• Difference between hardware and stateful failover
• Difference between active/standby and active/active failover
• Security appliance failover hardware requirements
• Configure redundant interfaces
• How active/standby and active/active failover works
• Security appliance roles of primary, secondary, active, and standby
• Configure active/standby cable-based and LAN-based failover
• Configure active/active failover
• Use remote command execution

19. Managing Security Appliances
• Configure Telnet and SSH access to the security appliance
• Configure command authorization
• Recover security appliance passwords using general password recovery procedures
• Use TFTP to install and upgrade the software image on the security appliance

Labs Lab 1: Preparing the ASA for Administration
The goal of this lab is to prepare the ASA for remote administration by both SSH and HTTPS/ASDM. You will find the ASA currently has an unusable configuration. You will have to access it via its physical console port and reset the configuration back to factory defaults. You will use the setup dialog to configure the inside interface and enable ASDM access via HTTP. You will also enable SSH from the CLI. You will test SSH access from the Admin PC. You will also install and configure ASDM on the Admin PC and test initial access with ASDM. Actions performed will include:
• Access the ASA Console Port
• Clearing an Existing Configuration
• Taking Inventory of the ASA
• The Setup Dialog
• Enable SSH
• Set Up ASDM
• Verify the ASA Configuration

Lab 2: Essential Security Appliance Configuration
In this lab, you will configure many of the basic settings on the ASA. You will configure the inside, outside, and DMZ interfaces, and you will configure authenticated NTP support and Syslog support. You will then use different scenarios and features to test the behavior of the ASA with this simple configuration in place. Actions performed will include:
• Execute the Startup Wizard
• ASDM Device Setup
• Configure Syslog
• Test and Verify the ASA's Configuration
• The Packet Capture Wizard
• Verify the ASA Configuration

Lab 3: Translations and Connections
In this lab, you will work with configuring address translations through the ASA. You will begin by experimenting with nat 0 and no nat-control to understand the differences between the two. Next, you will implement a temporary PAT configuration. You will then move on to configure Dynamic NAT, NAT Exemption, and Static NAT as appropriate for the lab topology. At each step along the way, you will test and verify the results of the configuration, both on the host systems that are communicating as well as on the ASA. During this lab, you will learn how to configure and monitor address translation and you will see the difference between the ASA's translation table and its connection table. Actions performed will include:
• Examine NAT Control and NAT 0
• Configure PAT
• Configure Dynamic NAT and NAT Exemption
• Configure Static NAT
• Verify the ASA Configuration

Lab 4: Configuring ACLs and Object Groups
In this lab, you will configure access policy through the ASA. The policy will allow access to the public services running on the DMZ Server from the outside. It will also be very restrictive on what connections are allowed to originate from the DMZ Server. Policy from the internal network will be unrestricted. While configuring and testing policy, you will also be introduced to Object Groups, the Packet Tracer, and ICMP Inspection. Actions performed will include:
• Configure Inbound HTTP Access
• Complete Inbound Policy using Object Groups
• Configure Policy from the DMZ
• Verify the ASA Configuration

Lab 5: AAA and Cut Through Proxy
Cut Through Proxy is a feature on the security appliance that allows access control to be based on a user instead of an IP address. That is, instead of using statically defined ACLs that key off expected user IP addresses, when the ASA sees matching traffic from a new IP address, it can intercept the connection and challenge for a username and password. If the user is authorized, connections are allowed. This can be extended one step further where downloadable ACLs provided by the AAA server very precisely define the access control for that particular user. You will explore AAA and the Cut Through Proxy feature in this lab exercise. Actions performed will include:
• Configure ACS and ASA Communication
• Exclusive - Configure ACS Integration with Active Directory
• Cut Through Authentication
• User Authentication Timeouts
• Virtual Telnet Server
• Downloadable ACLs
• Per User Override
• AAA Accounting
• Verify the ASA Configuration

Lab 6: Modular Policy Framework and Advanced Protocol Handling
In this lab you will work with the Modular Policy Framework (MPF) in various ways. First, you will inspect the current global policy and see how class maps, policy maps, and service policy are built into a hierarchy. Then you will use the MPF to apply DOS protection to the DMZ interface, testing the feature with an attempted SYN Flood attack. You will implement QoS features, limiting bandwidth used by the DMZ interface, insuring traffic to and from the inside network is not starved by DMZ access. You will finish by experimenting with FTP inspection. With FTP inspection turned on, if the FTP control channel is allowed, so are all the associated dynamically negotiated data connections.
When FTP inspection is turned off, if the FTP data connections are not allowed by the static policy in place, the data connections will not be allowed. Actions performed will include:
• Examine the Current Policy
• Exclusive - DOS Protection with MPF
• Exclusive - Quality of Service with MPF
• FTP Protocol Inspection
• Verify the ASA Configuration

Lab 7: Threat Detection
By default the ASA monitors the rate of dropped packets and security events due to a number of reasons including (but not limited to) DoS attack, ACL drop, Conn limit, ICMP attack, and SYN attack. When the ASA detects a threat, it sends a Syslog message to inform of its occurrence. In this lab, you will work with Basic Threat Detection. You will verify that it is enabled by default, and you will see how to enable and view additional threat detection statistics.
Actions performed will include:
• Basic Threat Detection
• Threat Detection Statistics
• Verify the ASA Configuration

Lab 8: Site-to-Site VPN
In this lab you will work with creating and testing a site-to-site VPN using the ASDM VPN Wizard. You will begin by verifying that without a VPN, there is no connectivity between the local network and Site 1. You will then proceed to create and test a site-to-site VPN to Site 1 using the VPN Wizard. Lastly, you will experiment with ways to limit access through the tunnel for those users connecting from Site 1. Actions performed will include:
• Verify Current Environment
• ASDM VPN Wizard
• Verify the Resulting Configuration
• Test and Verify the VPN Tunnel
• Exclusive - Enforce Access Policy from Site 1
• Verify the ASA Configuration

Lab 9: Remote Access VPN
In this lab you will once again use the VPN Wizard. This time it will be used to enable Remote Access VPN. Since completion of the link requires a client, you will also configure the VPN software client to initiate the connection. After testing and verifying the Remote Access VPN, you will implement split tunneling in order to allow Remote Access VPN clients to access Internet resources without using the tunnel. Lastly, you will work with Hairpin VPN, an alternative to split tunnel, to allow Remote Access VPN users to access the Internet.
Actions performed will include:
• Prepare the ASA for Remote Access VPN
• Prepare the Cisco VPN Client
• Test and Verify Remote Access VPN
• Update the NAT Configuration
• Exclusive - Allow Internet Access via Split Tunneling
• Exclusive - Allow Internet Access via Hairpin
• Verify the ASA Configuration

Lab 10: Clientless SSL VPN
In this lab you will run the SSL VPN Wizard to configure ASA to allow access to the Web VPN. Once the SSL VPN is up and running, you will explore the features it provides. You will then create different policies for different groups of users. General users will have fewer privileges with the clientless VPN than administrative users. Actions performed will include:
• SSL VPN Wizard
• Test Clientless SSL VPN
• Define a Group Policy for General Users
• Test the Policy for General Users
• Exclusive - Provide Greater Customization for the AdminPolicy
• Exclusive - Test the Admin Customization and OnScreen Keyboard
• Monitor SSL VPN Connections
• Verify the ASA Configuration

Lab 11: Transparent Mode Firewall & Security Contexts
In this lab, you will configure and test two features which first appeared in version 7.0 of the Security Appliance OS: Transparent firewalling and security contexts.
Transparent firewall mode is designed for two primary reasons: 1) an organization wants to add a firewall to an existing network without requiring re-addressing, and 2) an organization operates a multiprotocol network, including non-IP traffic, and wants to allow that traffic through the firewall without requiring GRE tunneling. In this lab, the transparent firewall will be inserted between the routing interfaces of the L3-Switch and the PC systems.
The transparent firewall can then provide firewalling services without modifying the L3-Switch or PC configurations.
Security contexts were designed to allow a single physical firewall to perform jobs that generally require multiple firewalls. A limitation of transparent firewall mode on the security appliance is that only two interfaces are allowed. Obviously, dedicating a single physical firewall with more than two physical interfaces (and the ability to support multiple VLANs off each of its physical interfaces) is quite limiting. Hence using security contexts with transparent firewalling allows a single physical firewall to provide transparent firewalling to multiple IP subnets. Actions performed will include:
• Understand the Updated Topology
• Access the Security Appliance Console
• Configure Transparent Firewall Mode
• Configure Interfaces and the Management IP Address
• Exclusive - Configure the Switching Fabric
• Test Connectivity through the Security Appliance
• Prepare the ASA for and Launch ASDM
• Define and Test Inbound Policy with ASDM
• Understand the Updated Scenario
• Exclusive - Enable Multiple Context Mode
• Exclusive - Multiple Context Mode from ASDM
• Exclusive - Create and Configure a New Context
• Exclusive - Update the Switching Fabric
• Exclusive - Verify Functionality of the New Context
• Verify the ASA Configuration

Lab 12: Active/Standby Failover
In this lab, two pods are linked together. The Primary Pod's ASA will be configured as the primary ASA for failover and the Secondary Pod's ASA will be configured as the secondary ASA for failover. Stateful failover will also be enabled. Once configured, the failover status will be confirmed and tested. After a successful test, the failover status will be returned to its initial state. Actions performed will include:
• Understand the Updated Topology
• High Availability and Scalability Wizard
• Exclusive - Configure the Failover Prompt
• Verify Failover Status
• Test Failover Operation
• Return to a Normal State
• Verify the ASA Configuration

Lab 13: Active/Active Failover
In this lab, two pods are linked together. The Primary and Secondary Pod's ASA will be configured for failover using two contexts each assigned to different failover groups. Stateful failover will be enabled, and preemption will be configured so that different ASAs will be active for each failover group. Once configured, the failover status will be confirmed and tested. After a successful test, the failover status will be returned to its initial state. Actions performed will include:
• Understand the Updated Topology
• High Availability and Scalability Wizard
• Exclusive - Demonstrate Configuration Replication and Failover Exec
• Verify Failover Status
• Exclusive - Enable Preemption
• Test Failover Operation
• Return to a Normal State
• Verify the ASA Configuration

Lab 14: Managing the Security Appliance
You will begin this lab by experimenting with the configuration of Authentication, Authorization, and Accounting. You will configure various methods of AAA including using the Local ASA database as well as scaling the solution by using Cisco Secure ACS. Next, you will perform an upgrade including the ASA OS as well as ASDM. Lastly, you will perform a password recovery on the ASA. Actions performed will include:
• Connect to the ASA via SSH
• Configure Commands at a New Privilege Level
• Configure Command Authorization for LOCAL Users
• Exclusive - Configure Command Authorization using TACACS+
• Exclusive - Configure Command Accounting
• View the AAA Configuration from ASDM
• Perform a "System Upgrade"
• Exclusive - Perform a Password Recovery
• Verify the ASA Configuration

Who Needs to Attend

Security systems engineers, sales engineers, and anyone who supports, implements, and maintains ASA and PIX Security Appliances

  • ICND2 - Interconnecting Cisco Network Devices 2
  • IINS - Implementing Cisco IOS Network Security

Prerequisites & Certificates

Certificates offered

Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Map & Reviews
Global Knowledge
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Here are some reviews of the training vendor.
Have a hard copy of the Project training manual would be beneficial to make notes as we were learning. We struggled the first day with connecting issues for those participating remotely from a GK facility (each time an activity was performed the one group lost connectivity. The instructor would have to wait until they reconnected to proceed - very time consuming). I feel this did impede learning; however the instructor handled it very well!
Reviewed by 2018
I have taken GK courses in the past and this one lived up to my expectations. I will continue to recommend GK for training purposes.
Reviewed by 2017
This was a lot of information to absorb in such a short time. The training provider was great, my only recommendation was to shorten the amount of time spent on personal experiences. It's hard to take in all the additional and sometimes unnecessary information, when we already have a lot to learn in such a short timeframe.
Reviewed by 2017
Direction about food not provided; first day 1 hour late because instructor couldn't log into the course presentation material; coffee machines broken; coffee cups unavailable on second day afternoon; instructor rather gruff and short-tempered; couldn't access course materials using Safari and tech support kept telling me there was nothing wrong (which there was). Had to use another browser; location of course very challenging to get parking for (and parking very expensive). Queen/Yonge not easily accessible; pricing and calls from Global Knowledge out of sync
Reviewed by 2017
The sound for the training session is bad... the teacher was cutting very often and the class students was not eared properly... beside this all good
Reviewed by 2017
Reviewed by 2017
Very good course that covered a good amount of topics that pertained to vendor management. Would have scored the course 100% except that not all the information was relevant to me. The course seemed to be more focused on managing service or IS&T vendors while I was looking for vendor info on those supplying goods.
Reviewed by 2017
Lab setup is very bad
Reviewed by 2017
Was a good seminar
Reviewed by 2017
Excellent Facility, Excellent Instructor.
Reviewed by 2017
The training provider was very good.
Reviewed by 2017
The lab was poorly designed, some part of the labs couldn't work with this network design, we ask several time the instructor to take action but nothing was done, he finally send them an email but the NterOne team never proceed to any changes. I would have expect the instructor to go hands-on on the lab and try to figure it out to see how it is suppose to work even if labs are outsourced by GK.
Reviewed by 2016
Lab content has to be reviewed.
Reviewed by 2016
There was a lot of material to fit into 4 days of training. There was also technical problems with seeing the presentation. Also the material provided was 2 slides per page and in several cases, it was unreadable.
Reviewed by 2016
The instructor was very knowledgeable and friendly. He had a upbeat attitude throughout the two sessions that made the course enjoyable. He was able to explain topics in a very simple manner. His use of whiteboard notes and graphics also helped explained these complex concepts.
Reviewed by 2016
This was the first virtual class I attended and it was a very positive experience.
Reviewed by 2016
Course material is out of date which did not help me gain knowledge of Azure. This course has damaged Microsoft's reputation with me and I'm an Architect responsible for recommending Cloud suppliers to clients. It will be difficult recommending Microsoft based on this course.
Reviewed by 2016
Thank you
Reviewed by 2016
very hands on and practical course with knowledgeable instructor
Reviewed by 2016
This is one of those courses similar to a number of them at Global Knowledge that could be done in 2 days or less. We spent about l50-60% of the time working on the exercises which is fine, however it would be more helpful if at least half of the exercises were done in the class by the instructor and work through rather than just showing an talking to the canned answers on the workbook. Also, I find it very cumbersome when Global Knowledge now provided one book (course materials & exercise workbook) in one. The entire class spent way to much time flipping back and forth between the course content & the workbook when we were doing the exercises, what a waste of time!
Reviewed by 2016
An excellent course for experienced Citrix techs moving from XenApp/XenDesktop 6.x or earlier to the new 7.x
Reviewed by 2016
please look at using another platform for delivering the course via online. I experienced tremendously difficulty on the first day staying connected, and there was a lot of problems hearing the instructor online. Just made it somewhat frustrating to participate in the course.
Reviewed by 2016
The course started at 8am ET, but I live in Calgary (Mountain Time), so it's 6am. I have to get up at 5:30am every day for 9 consecutive days. That's a bit hard for me. If it could be even half hour later (best for me is 1hr later), it would be much better.
Reviewed by 2016
This course can be done in 2 days. 3 days is a stretch.
Reviewed by 2015
Would like to have the slides available to print.
Reviewed by 2015
Excellent instructor, very knowledgably, great communications and presentations skills.
Reviewed by 2015
I took the virtual training. In the beginning we spent a lot of time to get every participant ready. The experience would be better if I took the classroom training.
Reviewed by 2015
The course was great however the 8:30 am start time was tough with a kid that I had to get to school. I either just made it or was within 10 minutes of the start time. A 9 am start time would be easier for people in my shoes. My classmates and I found the network slow and the network dropped a few times while working on labs. Hard copies of the lectures and labs would have been preferable. Very annoying to have to either print them out 10 pages at a time or to work only through the app.
Reviewed by 2015
The course is delivered by an industry expert and it really helped when it comes to understanding applicability of certain theoretical concepts.
Reviewed by 2015
Shipping address was asked but no materials was sent. Vendor encapsulation.....
Reviewed by 2015
There were technical issues with Adobe Connect on 2 of the 5 days, one causing an outage for an hour or 2. I'm unable to rate the instructors presence, as we never actually saw him, which is why I just put 2.5 (average).
Reviewed by 2015
Reviewed by 2015
Great Instructor
Reviewed by 2015
As virtual students, we never actually saw the instructor (only heard him), so I can't actually rate his Presence (but the field was required).
Reviewed by 2015
Our instructor- Dave was very helpful and kept everyone engaged. I definitely benefited from taking this particular course. I would highly recommend it to all. thank you! Ana
Reviewed by 2015
Re course materials: I wish Lab keys would have a screenshots
Reviewed by 2015
Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!
Reviewed by 2015
Only issue with the facility is that the image color of the projector in classroom 3 turned yellow and stayed yellow for 2.5 days.
Reviewed by 2015
This course is heavily loaded, it helps to have an overview of what "cognos manager framework" can do. It focuses on a dimentionnel approach. In my case I would have appreciated a the focus based on a relational approach.
Reviewed by 2015
The course was IT project Management. It really seemed like a Project management fundamentals course not so much IT.
Reviewed by 2015
Excellent facilitator. The course content was well balanced and spread over day.
Reviewed by 2015
Had GK before, last time was good. This time the instructor was a bit off with the teaching style. Both times they send the course materials to the wrong location, company had to re-route it.
Reviewed by 2015
The class room at GK on BAY was an oven, but they booked us at a local hotel, which was great.
Reviewed by 2015
The course was really very helpful Instructor and facility were good as well. Only the missing the hardcopies material, sometime this help a lot than electronics copy. I understood the environmental policies very well, I used to work with Alberta Health and Environmental group as well with so many project. But for the course material it was required tools. For the contractors if the course falling on weekend would be great.
Reviewed by 2015
I am not highly enthused about taking a course over a video link, however, I did find that this course was well presented. It's my feeling that there is no substitute for a classroom environment when it comes to learning and sharing ideas.
Reviewed by 2015
I have not received the training certificate.
Reviewed by 2015
I really liked the useful tip cards as well as the introduction to KUMA. I feel KUMA could be used is almost any circumstance.
Reviewed by 2015
Too basic materials!
Reviewed by 2015
The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.
Reviewed by 2015
Course was great. Training provider was even better.
Reviewed by 2015
I was nervous about taking my first online course but the instructor was amazing and thorough. I would love to take another course from him in the future.
Reviewed by 2014
The provider was very knowledge and very professional
Reviewed by 2014
Since this is an online training, there are some items not applicable for evaluation purpose.
Reviewed by 2014
Great course and great teacher but it would have been noce to fins out Global Knowledge moved from Scott Street to Albert. Found that out when I showed up at Scott street and got off the elevator into an empty floor. I was nt alone as most in my class foudn this out the same way as well.
Reviewed by 2014
The instructor was knowledgeable in Word 2010 and very pleasant to work with. My problem was with the technology used, being it was a virtual session. There were too many instances where I had to log on, too much lag, audio problems on both my end and the trainers side of things. Perhaps the pre-test should also include an audio aspect in order to trouble-shoot audio problems prior to the beginning of the class session.
Reviewed by 2014
I do not feel as though I learned any new skills from taking this course. I did enjoy some of the course material but there was something missing from it. Very basic, highly repetitive. Everyone knows how to make a "to do" list but how to you prioritize and create focus in your daily work? I still am not sure of that. Although the instructor was very good and knowledgeable, someone with more energy and enthusiasm would have been better suited to teach this course as it became a little dull in the afternoon.
Reviewed by 2014
I really enjoyed the on-line class. Very helpful
Reviewed by 2014
it was good just a bit too fast.
Reviewed by 2014
The course material was good, although I would strongly recommend that participants be quite familiar with the PMBoK (either PMPs or CAPMs etc.) The instructor Bruce was very knowledgeable and provided some real world experience and examples.
Reviewed by 2014
Could possibly have been a 4 day course rather than 5 but there were people going at different speeds so the pace accommodated everyone. Also the lab environment perfectly for most students but a few did run into technical difficulties that had nothing to do with their inexperience with SharePoint. This was frustrating. The instructor is very knowledgeable and very helpful. I would like the contents of this course to be something we could get a certification in.
Reviewed by 2014
Reviewed by 2014
I like the fact that we did the exercice together with the instructor to show the content/knowledge and by ourself after that. However, I would have like to do different exercices to make sure I understood the content.
Reviewed by 2014
The 3's are really not applicable as this was a webinar
Reviewed by 2014
Overall course content was good. Got behind in some of the sessions. Still need to go back to them.
Reviewed by 2014
The ONLY reason facilities is marked low is because you asked about parking. The location is not conducive to finding parking. Otherwise - fantastic! And I loved the coffee bar!
Reviewed by 2014
Training provider is good but I was particularly impressed with Mr. Gilles Marcil who was our instructor for this course. He is well prepared and explains matter very well.
Reviewed by 2014
I was truly impressed with the format and information given. Clear and precise.
Reviewed by 2014
Course was too long, ended up not really understanding anything after the afternoon break. Took a day with our IT to load Mozilla, and still had difficulty starting labs. Virtual computer did not always work and lab screens were challenging working from laptop having to scroll up and down to complete tasks and read instructions.
Reviewed by 2014
Trainer Robert Proulx was excellent! Very knowledgeable, great sense of humour and the pace of the course was exactly what I needed.
Reviewed by 2014
no take away booklet. they offer the digital copy only and I would have liked to have the booklet for quick reference
Reviewed by 2014
Hello, It may be useful to have either a telephone booth and/or a breakout room for private mobile telephone conversations during breaks from the course. Please provide a document identifying my name, date of course, and number of hours. Thank you. Bill McCreery
Reviewed by 2014
Different levels should be established for people using Word for the very first time and others who are there to learn updated application. Some of the content was too basic for intermediate users. The trainer seemed confused trying to explain certain features.
Reviewed by 2014
The labs were buggy and lacked adapted instructions for the non-standard setup being used. This caused several headaches and need to troubleshoot before most would function properly.
Reviewed by 2014
Instructor was exceptional
Reviewed by 2013
It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.
Reviewed by 2013
This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course. Is it wrong to say that I was excited to get back to work in order to implement these new tools?
Reviewed by 2013
Perhaps a less experienced instructor would be better to teach the more basic material. While our instructor was very knowledgeable, she seemed lost in some of the more basis functions and interfaces at times (probably because she hasn't had to work with them regularly for years). Could have spent A LOT less time going off on stories/tangents or explaining the lab/e-reader interface quirks, but overall a decent class with a few good pointers here and there.
Reviewed by 2013
The textbook(s) given for this course (ICND1v2) do not do very well when it comes to explaining the various acronyms and abbreviations when they first show up in the text. Many of these acronyms / abbreviations are not industry standards but rather Cisco-specific terms and the Glossary at the end(s) do not contain a full suite of the terms that are referenced throughout the text, leaving the reader to search for their meanings elsewhere...
Reviewed by 2013
Was a virtual training therefore section one is N/A
Reviewed by 2013
I was very impress with the instructor. She was very knowledgeable and I really like the fact that she shared some of her own experience with the group.
Reviewed by 2013
the training provider was really good and patient. I just wish we would have gone a bit further with some functions as the level was very basic, more like a level 1 /beginner.. but in terms of presentation, he did very well :)
Reviewed by 2013
The Cloud course exam was a farce. I expected to sit the exam on the second day but had to schedule it for the following day. The exam itself asked questions not covered in the course and some of the questions were extremely subjective, and as such I was extremely disappointed to have failed it by only one mark.
Reviewed by 2013
Very good course.
Reviewed by 2013
Very good instructor! Really took the time to explain answers to questions that were asked.
Reviewed by 2013
great, terrific
Reviewed by 2013
The instructor was excellent and made the course.
Reviewed by 2013
The instructor regularly asked us about the pace and everyone else was fine with it so I didn't say anything. However, it really feels like a 3-day course stretched to 5 days.
Reviewed by 2013
I would have liked 1/2 to 1 hour to study the contents of the course we had covered on the last day prior to writing the exam.
Reviewed by 2013
The instructor only tought 4 sections, we have 7sections in total,so after class, I have to finish them by myself!
Reviewed by 2013
Jeff and Paul are awesome to work with. Very organized and knowledgable
Reviewed by 2013
Virtualization and Cloud Essentials is a good course. Instructor has an excellent presentation style, knowledge and provided lots of additional information that will assist when on-the-job. The manuals do need an update but the instructor provided a lot of the latest information and live examples to make up for the out-dated information. A bit intense having two back-to-back classes with exams but have the option to take exams at a later date. Would recommend this class
Reviewed by 2013
May be limit number per course to 8 max.
Reviewed by 2013
Too many typos in the course material, especially the lab book.
Reviewed by 2013
A lot of contents to cover and could be overwhelming but the instructor Ted Church made it look simple and very easy to understand. He is good and very knowledgeable about what he teaches.
Reviewed by 2013
Global Knowledge does not provide printed copies of the workbooks, and you can not print your own from the electronic file they provide. You can purchase a printed copy for an additional charge which is ridiculous after paying for the course already.
Reviewed by 2013
Employees were not as professional as they could in at least couple situation. The classroom was too hot in the first day, and freezing in the following days. This course should be a 5 days course, and not 4. Impossible to handle 100% of the content in 4 days.
Reviewed by 2013
This course was way more basic than the outline describes, I felt that we should have covered more of the functions of Visio and less of the basic windows/microsoft functions.
Reviewed by 2013
Instructor was very knowledgeable about the subject. He is natural teacher which makes subject easy to understand
Reviewed by 2013
Was disappointed with the course content. For a level two course felt the trainer focused far too much on basic skills and not enough on animation and advanced features. Class progress was slow during the day, yes I learned new skills and learned about new capabilities of PPT 10 but relied on google not this course to perfect them.
Reviewed by 2013
I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course. Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.
Reviewed by 2013
The course material was overly dense and contained a lot of redundant information.
Reviewed by 2013
The instructor was fantastic - very knowledgable and engaging. The "polestar" was used only briefly and in my opinion had no value add to this course.
Reviewed by 2012
You should always host your Montreal trainings at the Bonaventure Hilton.
Reviewed by 2012
As always, Global Knowledge has put together another great Microsoft course (Config, Manage & Maintain Windows Server 2008 R2). This is my fourth time taking a course through Global Knowledge and it likely won't be my last.
Reviewed by 2012
Trainer is very knowledgeable. He was able to resolve any issues we encountered in our office.
Reviewed by 2012
Very interesting course and trainer. This course should be mandatory for all government clerks.
Reviewed by 2012
Excellent course Excellent instructer
Reviewed by 2012
I was not able to take the course book with me. I payed for the course so i should not have to buy the course book. The downloadable PDF of the course book is not printable. I like a hard copy to read as opposed to the computer screen.
Reviewed by 2012
Room was very cold! However the facility itself was clean with a friendly environment. Instructor had average knowledge of Microsoft Project 2010 and often could not answer questions. Presentation was average - instructor read handout page by page from a photocopied document that was projected onto wall.
Reviewed by 2012
The dissappoint with this course, you can't print the maunal, I think we pay enough money to take the course. VERY dissapointed in this aspect and only this.. would definitely compare else where due to this one factor.. shame as I felt the the instructor and facility to be excellent.
Reviewed by 2012
Very informative course. Covered everything I was looking to learn about Access. Would be interested in taking the level 2 course to expand on what I learned in this one. Global Knowledge in Mississauga is very nice and my instructor was great. A bit of a long drive coming from Durham region but would return and would reccomend to others.
Reviewed by 2012
I found the course to be a bit too advanced for a level 1 Excel.
Reviewed by 2012
Reviewed by 2012
The instructor was excellent and very knowledgeable. The office manager was very friendly and helpful as well. Overall it was a fantastic course and I will recommend Global Knowledge to family and friends! :)
Reviewed by 2012
Content as expected. Additional materials and relevant examples to drive learnings were provided. Lots of exercises to practice. Will be able to apply knowledge.
Reviewed by 2012
Check computers and other electronics and its functionality before course start up. Have up to date slides (binder and its hand outs show year 2011).
Reviewed by 2012
This was a virtual class so I cannot comment on the facility (I have rated the facility as I could not submit this otherwise), and because the course was Eastern Standard Time, for myself it was a little early as Eastern Standard Time was 2 hours ahead of my time. The instructor Mark Husereau was very knowledgeable and a really great with being patient, (this was my first virtual class). Mark used real examples throughout the course which was really great.
Reviewed by 2012
Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.
Reviewed by 2012
The course was mainly about application which is fine for level 1. In level 2 I hope to get tips on design.
Reviewed by 2012
Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.
Reviewed by 2012
- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.
Reviewed by 2012
Should be time allocated for questions and answer
Reviewed by 2012
The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.
Reviewed by 2012
Very professional. Facility clean and comfortable.
Reviewed by 2012
For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.
Reviewed by 2012
The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)
Reviewed by 2012
Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.
Reviewed by 2012
Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training
Reviewed by 2011
A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders
Reviewed by 2011
The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.
Reviewed by 2011
No course books were provided for us to take.
Reviewed by 2011
Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.
Reviewed by 2011
should have discuss some case studies,,overall A+
Reviewed by 2011
Our instructor was very knowlegable and he provided excellent real life stories.
Reviewed by 2011
The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.
Reviewed by 2011
Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.
Reviewed by 2011
I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.
Reviewed by 2011
Great course provider, keep it on your roaster
Reviewed by 2011
Course content and labs were very good, everything worked as expected.
Reviewed by 2011
I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!
Reviewed by 2010

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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