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In this course, you will learn how to develop or improve the quality programs at your workplace using systems thinking to plan quality into your project and prioritize requirements to meet customers' quality needs.

  • Course Start Date: 2019-10-21
  • Time: 12:00:00 - 18:00:00
  • Duration: 4 days 12:00 PM - 06:00 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
$1,676.00
REGULAR PRICE $2,095.00 Save $419.00
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Course Outline

Pre-Requisites

- Project Management Fundamentals (PM01) - IT Project Management (PM11) - Applied Project Management (PM08)

Lessons

In this course, you will learn how to develop or improve the quality programs at your workplace. You will use systems thinking to plan quality into your project, prioritize requirements to meet customers' quality needs, select quality assurance and quality control activities that are tailor-fit to your project, and use quality management processes, tools, and metrics to increase the likelihood of project success. You will use a Quality Management Plan to document and structure a thoughtful approach to project quality management. You will gain insight into applying quality planning, quality assurance, and quality control to real-world projects.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

What You'll Learn
  • Apply systems thinking when planning quality into your project
  • Develop or improve quality programs at your workplace based on modern quality theories and approaches
  • Determine quality assurance activities for your project and how to measure them
  • Prioritize requirements to better meet customer needs and ensure quality
  • Relationship between risk and quality
  • Develop a quality management plan for your project
  • Determine the impact of quality assurance activities on the critical path
  • Select the appropriate quality assurance and quality control tools for your project
  • Plan and perform a quality audit for your project
Who Needs to Attend
  • Associate Project Managers
  • Project Managers
  • IT Project Managers
  • Project Coordinators
  • Project Analysts
  • Project Leaders
  • Senior Project Managers
  • Quality Assurance Team Members
  • Product Managers
  • Program Managers
Course Outline

1. Quality Control and Closure Project Quality

  • What Is Quality?
  • History of Modern Quality
  • Project Quality Management
2. Planning Quality
  • The Process of Planning Quality
  • Systems Thinking in Planning Quality
  • Role of Stakeholders in Quality
  • Quality Requirements
  • Quality Planning Tools
3. Performing Quality Assurance
  • The Process of Performing Quality Assurance
  • Process Analysis Tools
  • Quality Assurance as Part of the Critical Path
4. Performing Quality Control
  • The Process of Performing Quality Control
  • Measurement and Tracking Tools
  • Problem Solving and Decision Making
  • Using Quality Assurance and Control Tools
  • Quality Control and Closure
5. Case Studies

Hands-On Exercises
  • Illustrate the Importance of Quality
  • Define Quality
  • Define the Attributes of Quality
  • Distinguish Between Quality and Grade
  • Propose a Quality Program for Your Workplace
  • Identify Quality in the Triple Constraint
  • Perform a Stakeholder Analysis
  • Identify Positive and Negative Risks for Your Project
  • Prioritize Requirements
  • Develop a Quality Management Plan
  • Determine the Impact of Quality Assurance Activities on the Critical Path
  • Select Quality Assurance Tools
  • Create a Pareto Chart
  • Draw a Cause and Effect Diagram
  • Plan and Perform a Quality Audit

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 428 reviews.

Instructor was great
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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