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Course rating of 5 Vendor rating of 4

In this hands-on, administrator-level course, you will get an introduction to Cisco's UC systems and its components, including: Cisco Unified Communications Manager (CUCM), CUCM Express, Cisco Unity Connection, Cisco Unified Presence

Course Outline
In this hands-on, administrator-level course, you will get an introduction to Cisco's UC systems and its components, including:
  • Cisco Unified Communications Manager (CUCM)
  • CUCM Express
  • Cisco Unity Connection
  • Cisco Unified Presence
You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.

What You'll Learn
  • Components and characteristics of a Cisco UC solution
  • Call flows and call legs
  • Configure endpoints
  • Implement and configure end users
  • Configure and enable telephony and mobility features
  • Configure end-user voice mailboxes and options
  • Configure Cisco Unified Presence
  • Configure and generate CUCM reports
  • Run and analyze Call Detail Records reports
  • Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
  • Using the Cisco Real-Time Monitoring Tool (RTMT)
  • Monitoring voice mail usage in Cisco Unity Connection
  • Configuring Disaster Recovery System
Who Needs to Attend
  • Network administrators and network engineers
  • CCNA Voice candidates
  • Telephony and voice system engineers
Course Outline

1. Cisco UC Solutions

  • Components
  • Characteristics
2. Administrator and End-User Interfaces

3. Call Flows in CUCM and CUCM Express
  • Call Flows and Call Legs
  • Configuration Components Impacting Call Flows in Cisco UC Manager
  • Configuration Components Impacting Call Flows in CUCM Express
4. Endpoint and End-User Administration
  • Characteristics
  • Configuration Requirements
  • Implementation Options
5. Enabling End-User Telephony and Mobility Features

6. Unity Connection and Unified Presence
  • End-User and Voice Mailbox Characteristics and Configuration Requirements
  • End-User and Voice Mailbox Implementation Options
  • Enabling Cisco Unified Presence
7. Cisco UC Solutions Maintenance
  • Providing End-User Support
  • CUCM Reports
  • CUCM CDR Analysis and Reporting Tool Reports
  • Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voice Mail in Cisco Unity Connection
  • Disaster Recovery System
  • Lab 1: Topology and Deployment
  • Lab 2: Exploring Administrator Interfaces
  • Lab 3: Exclusive - Load CUCM Administrative Configuration
  • Lab 4: Exploring End-User Interfaces
  • Lab 5: Enhanced - Exploring Call Flows in CUCM
  • Lab 6: Exploring Call Flows in CUCM Express
  • Lab 7: Enhanced - Implementing Endpoints
  • Lab 8: Implementing End Users
  • Lab 9: Enhanced - Enabling Telephony Features
  • Lab 10: Enabling Mobility Features
  • Lab 11: Exclusive - Configuring Unity Connection for Integration
  • Lab 12: Exclusive - Configuring CUCM for Integration with Unity Connection
  • Lab 13: Implementing End Users and Mailboxes
  • Lab 14: Exclusive - CUCM Configuration for CUPS Integration
  • Lab 15: Exclusive - CUPS Configuration for CUCM Integration
  • Lab 16: Enhanced - Configuring CUPC Clients for Presence and Desk Phone Control
  • Lab 17: Providing End-User Support
  • Lab 18: Enhanced - Generating CUCM Reports
  • Lab 19: Generating CUCM CAR Tool Reports
  • Lab 20: Monitoring the System with Cisco Unified RTMT
  • Lab 21: Monitoring Usage of Cisco Unity Connection
  • Lab 22: Backing Up and Restoring CUCM
* We've extended the hours of this course-to 8:30am - 6:00pm each day-to give you the most complete training experience possible and to ensure you have time to absorb and fully grasp the in-depth content that will be covered.

    Prerequisites & Certificates

    - Basic knowledge of CUCM, Unity Connection, and router administrative tasks - Working knowledge of converged voice and data networks - Basic knowledge of Cisco IOS gateways - Content covered in ICND1 and ICND2 - ICND1 - Interconnecting Cisco Network Devices 1 - ICND2 - Interconnecting Cisco Network Devices 2

    Certificates offered

    37 Cisco Learning Credits * This course includes a free voucher for Exam 640-461 ICOMM v8.0 and our unrivaled guarantee.

    Cancellation Policy
    We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

    Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
    Map & Reviews
    Global Knowledge
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    The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.
    Reviewed by 2011

    This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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