• Course
  • Vendor

In this two-day course, you will begin at the beginning, and you will cover the role of the consultant, key consulting processes, and the consulting life cycle.

  • Course Start Date: 2020-11-19
  • Time: 08:30:00 - 16:30:00
  • Duration: 2 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Method(s): Virtual Instructor Led
$1,395.00
November 19th
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Course Outline

Lessons

Many professionals who are transitioning to consulting roles have little or no client relationship experience and approach the consulting role as a "blank slate". In this two-day course, you will begin at the beginning, and you will cover the role of the consultant, key consulting processes, and the consulting life cycle. This forms a useful and effective foundation for further study in the consulting certificate program.

To make the most of your classroom experience, you must complete exercises before and after the classroom sessions.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

What You'll Learn
  • The Value of Technical Consulting
  • The Consulting Engagement Life Cycle
  • Review of Key Consultant Activities
  • Key Consulting Competencies
Who Needs to Attend
  • Project Managers
  • Business Analysts
  • IT professionals
  • Engineers
  • Others in technical roles who are new to the consulting role and who either are seeking to become technical consultants or wish to become more consultative in their work with their internal or external clients
Course Outline

Pre-Class: Preparation for the Classroom Sessions
  • Pre-Course Self-assessment, Personal Benchmark
  • Pre-Course Reading and Discussion with Manager/Coach
  • Selection of Current Engagement or Project, and Discussion with Manager/Coach
1. The Value of Technical Consulting
  • Three Aspects of Value
  • The Three Relationships with Every Client
  • Distinctions between Technician and Consultant
  • Synchronization with the Project Life Cycle
2. The Consulting Engagement Life Cycle
  • Engaging the Client
  • Data Gathering and Analysis
  • PPlanning and Implementing
  • Ending the Engagement and Evaluating Results
3. Reviewing Key Consultant Activities
  • Identifying Clients and Stakeholders
  • Data Gathering and Analysis
  • Prioritization and Problem Solving
  • Communications with the Client Verbally and in Writing
  • Managing and Enhancing the Relationship with the Client
4. Key Consulting Competencies
  • The Competency Model for Technical Consultants
  • Competencies Associated with the Engagement Life Cycle
  • General Competencies
  • Building and Leveraging Business Acumen
  • Communicating Effectively
  • Advancing the Client Relationship
5. Post-Class: Performance Phase
  • Online Challenge Quiz
  • Connecting Learning to the workplace
  • Reviewing Key Models and Tools
  • Reviewing with Manager/Mentor
  • Key Learning
  • Key Models and Tools
  • Application to Specific Job Responsibilities

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 430 reviews.

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Instructor was great
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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