• Course
  • Vendor

This one-day course combines concepts developed through research with a prime model and key tools that give individuals the skills they need to communicate more clearly. The solution is not more communication, but clearer communication.

  • Course Start Date: 2019-06-10
  • Time: 08:30:00 - 16:30:00
  • Duration: 1 day 08:30 AM - 04:30 PM
  • Location: Mississauga
  • Delivery Methods(s): Instructor Led

Course Outline

Lessons

Communication is one of the most important factors influencing the success of organizations and individuals. Communication errors and misunderstandings can result in lost opportunities, lost productivity and worst of all, lost customers. This one-day course combines concepts developed through research with a prime model and key tools that give you the skills you need to communicate more clearly. The solution is not more communication, but clearer communication.

Communicating for Clarity focuses on the following competencies:
  • Creating a clear and engaging message
  • Encouraging clear communication from others
What You'll Learn
  • Develop messages that have appeal
  • Identify your own personal needs and customize your message to ensure you get what you need from the communication
  • Identify the personal needs of others and customize the communication to ensure you get what they need from the communication
  • Structure messages to enable others to engage in the communication and take appropriate action
  • Use a variety of Question types to explore the opinions and insights of others
  • Use specific communication techniques to demonstrate understanding and interest and to guide the communication
  • Listen more effectively
Who Needs to Attend

Those who want to become more effective communicators by ensuring that the message they send is the message that is received

Course Outline

Benefits for the individual
  • Greater success in capturing the attention of others as you customize your message based on their needs and perceptions
  • Improved communication through encouragement to share insights and engage in the communication
  • Messages become clearer faster as you check in with the other person for understanding and clarity throughout the communication
  • Improved skill and confidence in communication
Benefits for the organization
  • Greater commitment to action as messages are structured to address what people need to know, understand and believe
  • Increased collaboration and teamwork as clear communication encourages sharing

After the workshop, you will be able to:
  • Develop messages that have appeal
  • Identify your own personal needs and customize your message to ensure you get what you need from the communication
  • Identify the personal needs of others and customize the communication to ensure you get what they need from the communication
  • Structure messages to enable others to engage in the communication and take appropriate action
  • Use a variety of Question types to explore the opinions and insights of others
  • Use specific communication techniques to demonstrate understanding and interest and to guide the communication
  • Listen more effectively


Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Global Knowledge Mississauga
30 Eglinton Avenue West Suite 301

Mississauga, Ontario
Canada   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!

Course Reviews

This course has an overall avarage rating of 4.34 out of 5 based on 11 reviews.

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Christine N attended this course Nov 2018

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Lynn F attended this course Sep 2017

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Pascale L attended this course Aug 2017

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Arelys S attended this course Jul 2017

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Tim H attended this course Nov 2015

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Luigi C attended this course Feb 2015

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The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to... Read more
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The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.

Melanie C attended this course Dec 2014

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Dave P attended this course Dec 2014

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Rita G attended this course Nov 2014

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Alice B attended this course Nov 2014

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The provider was very knowledge and very professional

Lori W attended this course Oct 2014

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