Setting goals & objectives to aim for will give supervisors & employees a unified focus & targets to aim for. Supervisors must also learn how to give feedback, both positive & negative, on a regular & timely basis so that employees can grow & develop.
- Course Outline
Performance reviews are an essential component of employee development. Someone once said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” And, remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”
Setting goals and objectives to aim for will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop.
This two-day workshop will teach participants all these activities, including:
• The importance of having a performance review process for employees
• How to work with employees to set performance standards and goals
• Skills in giving feedback, listening, and asking questions
• A proven interview process
• How to make the performance review legally defensible
Course Outline Introduction and Course Overview
You will spend the first part of the day getting to know other participants and discussing what
will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Basics of Performance Appraisals
This session will begin with a lecture on the history performance appraisals. Then, participants will move into small groups to discuss of the value of appraisals.
Employees’ Concerns about PAs
We will explore some concerns about appraisals and possible responses in a lecture.
What Makes PAs a Defensible Process?
This session will discuss some things that participants can do to ensure that their performance appraisal process is defensible.
There are four ways that a person can stereotype without necessarily being aware of it. Participants will also explore their own stereotypes in an individual exercise.
The Performance Management Process
To begin, participants will look at the four-stage performance management process through a lecture. Then, participants will work in small groups to review some sample appraisal forms.
During this session, we will learn about the SMART acronym for goals and re-write some goals to meet these criteria.
We will continue our work with goal setting by looking at some other considerations and completing a short individual exercise.
The Performance Management Cycle
This session will explore the first two stages of the performance management cycle: the basis for review and the performance standard. BARs and KRAs will also be discussed briefly.
We will demonstrate the importance of standards through a short exercise, and then we will discuss the exercise and some general points.
Performance Development Plan
The fourth element in the performance management cycle is a performance development plan. We will briefly discuss the components of this type of plan during this session.
Feedback and Communication
The need for basic communication skills and proper feedback will be demonstrated through an individual exercise. Then, we will discuss some communication tips.
Listening and Asking Questions
We will explore these two key communication skills through a combination of lectures, individual exercises, and small group work.
Feedback is another critical element of the performance management process. After a brief discussion on feedback, participants will work through several case studies to further explore feedback principles.
Characteristics of Effective Feedback
There are six characteristics of effective feedback. During this session, we will examine each characteristic through a lecture and case studies.
Accepting criticism from others can be very difficult. We will offer participants some ways to make accepting criticism a little easier.
Planning the Interview
This session will look closely at some things you should do before delivering the performance appraisal.
During this session, we will examine a basic interview format. We will then practice the format through a role play.
Once an employee has achieved a particular level of performance, we usually want them to maintain that level. This session will explore some ways of doing that.
This session will examine behavior contracts, a tool that can be used to help an employee achieve a goal or a level of performance. We will also look at rewards that can be used.
Handling Performance Problems
During this session, we will discuss what to do if an employee is not achieving a particular level of performance.
The Worst Case Scenario
The worst case scenario for many employers is having to fire an employee. We will look at how to handle this situation in a lecture. Then, participants will practice their skills in a role-play.
To sum up the past two days, participants will look at their pre-assignment, identify areas of improvement, and develop an action plan.
Performance Management Checklists
To conclude the workshop, we will review some checklists that you can use during the performance management process.
At the end of the day, students will have an opportunity to ask questions and talk with the trainer.
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
A full 5 business days notice is required to change or cancel any course date.
Once payment has been received, a credit will be held in your account if we have received sufficient notice of your cancellation or date change (we do not provide refunds). If insufficient notice is received, the entire fee or Tickets for that course date will be charged.
There is no charge for substitutions. If you cannot attend your course and cannot provide the 3 business days notice, you can send someone else in your place with no penalty.
If you cannot provide 5 business days notice of cancellation, you may take the course at a later date at no further charge with the following conditions.
1. You must take the course within 6 months of the original course date (no exceptions). After that time, the full course fee will be charged again.
2. Registration is on a stand-by basis only. If the course date you select becomes fully booked you will be asked to choose another date, which must be within 6 months of the original course date.
3. If you need to change or cancel your free re-take course, we must receive a full 5 business days notice of the change. If insufficient notice is received, this offer no longer applies and the full course fee will be charged again, should you choose to book another date.
4. This course is not transferable to another person. It must be taken by the same person who was scheduled for the original course.
5. This offer applies to the same course only (same software program, same course level and the same software version as was originally booked).
- Map & Reviews
Excel Training Toronto
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