Learn: in:
» back to Search Results

Course rating of 0 Vendor rating of 5

The subject matter was based upon 20+ years of research into those skill sets, behaviours & attitudes that attract opportunities for personal success & has the greatest impact upon the performance of leaders.

Course Outline

After participating in this course you will be able to do the following:
improve your own management style
listen more actively to other people
guide your employees through change
set professional goals for time management
resolve conflict using the three-step model
conduct a performance appraisal interview with your employees
develop a strategy to help build a high-performance team
build a personal action plan for your new management role

Professionals transitioning to management roles in any field will benefit from developing skills that will increase their ability to successfully interact with others. This course combines important business, interpersonal, and leadership topics to create more capable leaders and more valuable employees.

The course material is based on 20+ years of research into skill sets with the greatest impact on the performance of leaders.

This workshop uses simulations, case studies, behavior modeling, and group discussion to emphasize the application of management tools in the workplace. This workshop is set apart from other training programs because it brings material to life by engaging participants, it is competency-based, it emphasizes application over theory, and the participant workbooks are the best on the market today. Each module concludes with application assignments to ensure that skills are not forgotten but utilized between sessions, and participants are encouraged to create personal development plans and share them with management.

To give newly transitioned managers advanced competencies in six critical areas: communication strategies, change management, time management, conflict resolution, performance reviews, and teamwork.

Who Should Attend
Professionals who have recently moved from a technical to a managerial position and want to be more comfortable in their new role.

Program Outline

Day I

Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Methods

Management Style Analysis

Today’s business environment demands that all managers effectively display both leadership and management skills. However, managers often aren’t clear on what distinguishes these competencies — or how to balance these two different yet complementary skill sets.

The Management Style Analysis enables both managers to achieve success. This workshop illustrates for managers how their competence as both a manager and a leader can contribute to meeting the demands of their new roles.

Learning Outcomes
• Clarify the differences between leading and managing
• Pinpoint the skills needed to be effective in each role
• Understand how to balance and improve the 2 skills sets
• Examine the behaviours of “good boss” vs. “bad boss”

Communication Strategies: Improve relationships by practicing a powerful model of two-way communication to ensure that people establish mutual understanding before taking action. In this ½ day module, leaders will learn:

         • How people’s perceptions and viewpoints differ
         • The basics of face-to-face communication
         • The difference between one-way and two-way communication
         • To understand the skill of listening
         • To improve active listening skills

Day II

Time Management
: Understand the difference between “urgent” and “important” and develop habits of self-management that allow you to be proactive and not reactive in the use of time. In this ½ day module, leaders will learn:

         • How you currently use your time
         • The barriers that keep you from managing your time more effectively
         • The difference between the important and the urgent and how to schedule time for the important
         • To set professional goals to guide your use of time
         • A systematic approach to managing daily events
         • Project management – Leading without the benefit of having people directly reporting to you

Change Management: Leaders need to be aware of their attitudes toward abilities for leading others through organizational change. It takes both effort and practice to develop effective change leadership skills, but the payoff will be worth it. In this ½ day module, leaders will learn:

         • Leadership and change
         • Handling resistance to change
         • Helping others manage change
         • Becoming a change leader
         • Developing your change management plan for risks, mitigating them and dealing with them, 
         • Planning and implementing improvements in work flow


Performance Management: Performance reviews are an essential component of employee development. Someone once said, “If you always do what you’ve always done, you’ll always get what you’ve always got”. Supervisors must learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities. In this  ½ day module, leaders will learn:

         • The importance of performance appraisals
         • Developing standards and goals
         • To Manage employee performance on-the-job
         • Developing an interview format
         • The appraisal as a two-way process
         • Harnessing harmful behavior

Conflict Resolution: Learn about healthy and unhealthy ways of dealing with interpersonal conflict. Assess your own “style” and practice a powerful skill for resolving conflicts in a way that everyone wins. In this ½ day module, leaders will learn:

         • A definition of unhealthy conflict and how to keep from crossing over into it
         • Learn about five different conflict management styles
         • Use a model to help you choose how to respond to potential conflict situations
         • Assess which conflict styles you most often use
         • Practice a Three-Step Model for resolving conflicts
         • Decide how you want to modify your conflict style and how you will better handle your current conflicts

Day IV

: Building Better Teams: Teams have become a principle building block of successful organizations. This module is for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. In this ½ day module, leaders will learn:

         • Characteristics of a High Performance Team
         • Team building blocks
         • Establishing team norms: overcoming the barriers even when cultures are different, experience is from different industries or 
            from different countries
         • Building team trust
         • Working through the stages of team development
         • Develop an action plan to apply back home with your teams

Personal Action Planning – Taking The First Step: whether you are middle manager, department manager, operations engineer, project engineer, or plant engineer,  it can be overwhelming as you begin your new role in terms of where to start, who to talk to and how to establish yourself as a leader. This ½ day session will help you plan the first steps as you get back on the job. These practices will help you get through the initial days and weeks, but also give you some breathing room to take on your new role in a controlled fashion. Leaders will do the following;

         • Determine what information they need to gather and share
         • Decide who they need to meet with
         • Set a date for these meetings
         • Build a plan for setting the right tone

Questions and Answers - Feedback to Participants on Achievement of Learning Outcomes

There will be a one-hour lunch break each day in addition to refreshment and networking breaks during the morning and afternoon.

Daily Schedule:
8:00   Registration and Coffee (Day I only)
8:30   Session Begins                                                                                                                   
12:00 Lunch
4:30   Adjournment 


Bryan Schaefer
Bryan Schaefer is founder and president of Custom Learning Solutions Inc. With over ten years of diverse experience in corporate learning, he has delivered classroom presentations to a wide variety of organizations and learners from front-line staff to senior executives.

In addition to being an experienced facilitator, Mr. Schaefer has worked as a leader in several companies, including five years at WestJet as manager of learning technologies for a team of corporate development specialists. He was responsible for implementing the e-Learning practice and building a team to support the continued growth of the programs.

Mr. Schaefer brings a unique and broad set of skills to the classroom and uses real-life examples from his past experience to illustrate concepts. He understands and practices adult learning principles and brings experiential learning to all the workshops he facilitates
Prerequisites & Certificates

Certificates offered

2.8 CEUs / 28 PDHs

Cancellation Policy
To withdraw from a course, you must send a request, in writing, with the official receipt to our office. Fifteen or more business days in advance: full refund less $50.00 administration charge. Five to fifteen business days in advance: non-refundable credit of equal value for any future EPIC seminar within one year. Credits are transferable within your organization. In case of an unexpected event occurring after this time, you may send someone else to take your place without any additional cost.
Map & Reviews
EPIC Educational Program Innovations Center
[ View Provider's Profile ]


This course has not yet been rated by one of our members.

If you have taken a course through this vendor please log into your account and leave feedback for this vendor. You will be helping ensure our members get directed to the best training facilities.

Here are some reviews of the training vendor.
The course was very well presented and the course instructor was absolutely amazing.
Reviewed by 2013
Our instructor, Stephen Lamming, was outstanding and a true expert in his field. He was able to complement the technical air monitoring information with practical real life examples which was highly beneficial. He is an excellent communicator and was highly interactive with the course attendees. This course was recommended to me because Stephen Lamming does an outstanding job. I was very impressed with this course and have subsequently recommended it to my colleagues.
Reviewed by 2012
Would have liked more interactive problem solving.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

This page has been viewed 712 times.