People can work long hours, face declining business, even the loss of a job, but they canít deal with the difficult people in their lives. This workshop will give you some strategies you can adopt, at work and in your personal life.
- Course Outline
W. Edwards Deming, the father of quality management, has said that people can face almost any problem except the problem of other people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to the problems and give you some strategies you can adopt, at work and in your personal life. Success in business and in life comes from being able to work well with all kinds of people, especially those whose difficult behavior make them tough cases. Learn skills that will help you cope with difficult people and difficult situations.
“I was very impressed with the professionalism of the instructor and the course overall. Thank you.”
Jefferey Borg – Security Consultant
Audience: This program is suitable for all employees in an organization. Both trainees and company presidents benefit from the ability to deal with difficult people and change them from difficult to satisfied productive employees or customers. Especially effective for front line customer service agents and their managers.
Topics Covered: · Interactions with others
· Reciprocal relationships
· Anthony Robbins’ Agreement Frame
· Dealing with change
· The five-step process
· Managing your anger
· Managing other people’s anger
· Why don’t people do what they are supposed to?
· Causes of Difficult behavior
· Learn how you personally react under stress
Other Details: This workshop includes the use of a behavioral profile, this profile provides participants with guidance in creating greater self-awareness. Self-awareness is viewed by many leadership experts as one of the keys to becoming a successful leader and highly productive team member.
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
Cancellations within 5 business days are typically not refundable, however exceptions may be made on a case by case basis.
- Map & Reviews
Empower Performance Group
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.
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