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This workshop will help you identify some of the ways you may be contributing to the problems & give you some strategies you can adopt at work & in your personal life. Success in business & in life comes from being able to work well with all kinds of...

Course Outline
W. Edwards Deming, the father of quality management, has said that people can face almost any problem except the problem of other people.  They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.  This workshop will help you identify some of the ways you may be contributing to the problems and give you some strategies you can adopt, at work and in your personal life.  Success in business and in life comes from being able to work well with all kinds of people, especially those whose difficult behavior make them tough cases.  Learn skills that will help you cope with difficult people and difficult situations.

“I was very impressed with the professionalism of the instructor and the course overall. Thank you.”
Jefferey Borg – Security Consultant

Audience: This program is suitable for all employees in an organization.  Both trainees and company presidents benefit from the ability to deal with difficult people and change them from difficult to satisfied productive employees or customers.  Especially effective for front line customer service agents and their managers.

Topics Covered: ·         Interactions with others
·         Reciprocal relationships
·         Anthony Robbins’ Agreement Frame
·         Dealing with change
·         The five-step process
·         Managing your anger
·         Managing other people’s anger
·         Why don’t people do what they are supposed to?
·         Causes of Difficult behavior
·         Learn how you personally react under stress

Other Details: This workshop includes the use of a behavioral profile, this profile provides participants with guidance in creating greater self-awareness.  Self-awareness is viewed by many leadership experts as one of the keys to becoming a successful leader and highly productive team member.

Hosted By Jim Brown of Empower Performance is a certified Adult Education expert, with years of experience facilitating dynamic experiential learning programs.  You will gain new knowledge, skills, and ways of looking at problems as well as enjoy the day. 

As a St. Francis Xavier University certified training and development professional, you can be assured that Jim will provide a training experience that will add great value to your training investment.
Prerequisites & Certificates

Certificates offered

Cancellation Policy
Cancellations within 5 business days are typically not refundable, however exceptions may be made on a case by case basis.
Map & Reviews
Empower Performance Group
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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