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This course highlights storage administration in vendor neutral terms. It covers best practices across storage capabilities & disciplines. It discusses the rationale of tasks, decisions, & sequence from an operations and emergency context.

Course Outline
Summary This course highlights storage administration in vendor neutral terms. It covers best practices across storage capabilities and disciplines. Using a recipe format, it discusses the rationale of tasks, decisions and sequence from an operations and emergency context. It integrates them to help you support real solutions. The setting is practical and applied with the goal of helping students do their tasks within the IT or storage team

Overview Caring for data at rest, in transit, and at the point of use has grown to be important and visible. Professionals filling this role must demonstrate integrated literacy and skill across storage disciplines. The challenge of managing daily growth, implementing new technology, and maintaining IT governance, have led to the emergence of the role of the Storage Administrator.

Storage administration is not just knowledge of terms or vendor specific hardware. It is a serious process that includes understanding all of the administrative, monitoring, data collection, security, troubleshooting, and recovery tasks for each component. Because business depends on these storage solutions, it also requires understanding recovery at an application and database level in the context of business purpose and criticality.

Given the total raw capacity of any environment, the storage administrator will add 52% more storage, refresh 38% of the current infrastructure, apply four (4) microcode changes per component, do backups and perform many small changes while keeping up on new technology. They manage 81 to 125TB of usable storage/person in 25% of their time and interface with 8 to 40 people 75% of the time. Success depends on repeatable execution, and understanding of technology and methods.
Objectives The primary objective of this course is to develop technical knowledge and skills required to understand, manage and use storage infrastructure technologies. It will also help you to ask the right questions of others with storage responsibilities. The course provides a set of practical approaches required to help new and experienced storage administrators and managers to do their job better. The objectives include:


  • Storage Interfaces (SCSI, FC, iSCSI)
  • DAS, SAN, NAS, CAS, IP Storage
  • Data Protection (RAID)
  • Replication (Clone, Snap, Local, Remote)
  • SNIA Shared Storage Model
  • Fibre Channel Protocol, Administration, Security
  • Backup and Recovery
  • Data Management
  • Business Continuity and D/R
  • Virtualization
  • Performance
  • Lab
This is a hands-on course. In this course you will configure Brocade, Cisco and QLogic switches using HBAs from Emulex, LSI and QLogic. We work under UNIX (AIX, HP-UX, Linux, Solaris) and Windows operating systems. In addition, we will configure IP based storage solutions.

Audience Everyone responsible for storage service delivery and support for new and existing storage products and services; this typically includes both new and experienced development, administration, implementation, delivery, support and management staff. Staff members required to complete the internationally recognized SNIA S10-101 Storage Network Foundations and SNIA S10-200 Storage Networking Management and Administration examination will find this course essential.

Course Contents Storage Technologies - Concepts and components, controllers, cache, arrays and tier strategies. ATA, SCSI, FC, SATA and SAS interfaces. SCSI protocol information relevant to administrative operations. Cache strategies. Differentiate between DAS, SAN, NAS, CAS and IP architectures. Data protection, including RAID levels. Storage Services at host, array and network layers, not limited to local and remote replication, continuous data protection and virtualization. SNIA Shared Storage Model and its relationship to all components.

Fibre Channel (FC-SAN) - Concepts and components including switches, bridges, hubs, channel extension, cabling, and host bus adapters. FC protocol information relevant to administrative operations. Topologies. Planning for growth and redundancy. Process for adding hosts, arrays, tape, and fabric components. Zoning and LUN masking. Troubleshooting. Distance solutions. Security.

Storage Arrays - Concepts and components, parameters, architectures and their relationship to hosts and fabrics.

IP Storage - Describe IP networking storage general concepts including protocol differentiation. Identify advantages and disadvantages of using IP Storage Networking. Describe iSCSI implementation concepts. Demonstrate understanding of IP Storage Networking enabled technologies. Identify risks. Describe selection criteria for IP Storage Networking solutions.

Network Attached Storage (NAS) - Describe NAS concepts. Identify advantages and disadvantages of using NAS technology. Compare and contrast NFS and CIFS protocols. Describe NAS operating system characteristics. Identify NAS backup and recovery risks.

Backup and Recovery - Concepts and components. Identify backup methods and their impacts. Identify performance bottlenecks and how to correct them. Analyze backup configurations to identify potential problems. Determine database components and configurations to satisfy backup/recovery scenarios. Apply special data management capabilities including local and remote replicas to backup and recovery.

Business Continuity - Identify methods of implementing business recovery solutions using Fibre channel extension. Describes component used as part of a business continuance solution. Select information protection solutions using Fibre Channel. Identify the steps required to implement clustering, in particular, preventing single points of failure. Demonstrate how to perform data transfers, migrations and replication.

Storage Management - Describe storage management components and the relationship of device and network management. Identify performance management risks created by management infrastructure. Describe common elements; their instrumentation points and the relationship to SMI-S enabled products. Identify SMI-S components and relationships. Describe the SMI-S product certification process.

Performance - Describe methods of assessing the performance of a storage network. Develop and follow steps leading to problem resolution. Identify capacity and throughput problems. Demonstrate understanding of performance considerations of the fabric when used to interconnect arrays (internal and external) and the impact on caching, connectivity, and bandwidth. Establish performance baselines. Describe monitoring for storage device ports and ISLs. Determine the bandwidth requirements, impact of local and remote replication techniques on local and extended fabrics.

Please Note: This course includes all of the objectives covered in S10-101 and S10-200.


Examinations leading to SNIA CERTIFIED PROFESSIONAL (SCP) and SNIA Certified Systems Engineer (SCSE) are held on all continents. Possession of this certificate is mandatory for all candidates who wish to reach 'full certification' as a SNIA CERTIFIED STORAGE NETWORKING EXPERT.

Follow-on Courses

  • Course SNIA Storage Technical Assessment, Planning, and Design

Prerequisites & Certificates

* Course SNIA Storage Network Foundations OR * A basic level of IT literacy including at least six (6) months experience in IT and/or Storage Networking Operations. Advanced computer skills and knowledge in at least one operating system. Technical skills as a team member to develop complex solutions. A course specific non-disclosure agreement is required to attend this course. Both a non-disclosure agreement and license agreement are required.

Certificates offered

Certificate of Completion Expected Outcome Pass both S10-101 and S10-201 Exams. Have strong verbal and practical understanding of storage. Be able to build a Fibre Channel and/or iSCSI SAN and perform basic storage administration tasks. Certificate Advantages * Certification insures that staff has a benchmarked level of knowledge and skill. * Recruiting and retention are simplified. * Possession of an internationally recognized competence certificate is a personal achievement that will help foster commitment and increase job satisfaction. * A mandatory requirement for some organizations. Customers of IT Storage Services are demanding that their suppliers have a 'license to operate'. * More than 400 professionals now hold the combined qualification.

Cancellation Policy
10 business day cancellation policy. if the course is confirmed and the student cancels within 10 days of the course, then they get charged and apply a credit for future courses. If they cancel outside of 10 business days, then there are no charges at all.
Map & Reviews
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Here are some reviews of the training vendor.
I realize that we are constantly dealing with technology, but I still think for a registration fee of almost $3,000, that a hardcover book should be included. I know that the option to print the book on a one-time basis exists.
Reviewed by 2016
Reviewed by 2016
The instructor was very knowledgeable and answered all questions. Jarod did an excellent job presenting.
Reviewed by 2015
The room was cold. I had to sit next to the space heater. It would be good to tell future patrons to dress warmly AHEAD of time. No suprises.
Reviewed by 2015
He was great and offered his contact info for further questions.
Reviewed by 2015
Howard was a fantastic instructor and the course was exactly what I required.
Reviewed by 2014
The trainer was excellent - the course exceeded my expectations.
Reviewed by 2014
This course provides an excellent overview and a bit of practice on the various functions of SharePoint 2013. I was disappointed at the number of exceedingly long breaks given after each module. I would have preferred less break time and more content to the course. Having never taken a SharePoint course with another provider, I don't know if this is the norm with all providers of just this one in particular.
Reviewed by 2014
I ranked the "Use of Technology" low because for Users who were remote the VM's that were setup were a little wonky. Could be very slow at times and then sometimes they needed to be refreshed to work properly with the lab. In some instances we couldn't follow along as replication would not occur fast enough and we would have our lab cut short (for us remote Users).
Reviewed by 2014
The instructor was good at remembering to acknowledge the online students even though he was facing a classroom of students also.
Reviewed by 2014
Insructor was not so good with the live examples. Also the handouts was not so useful
Reviewed by 2013
The trainer was excellent, very knowledgeable and had a lot of valuable experience to share. The problem was that there were way too many workshops that took too long and interfered with getting the maximum benefit from the instructor and the course.
Reviewed by 2013
This was quite informative. It was a great opportunity to have ‘real life’ discussions with certified PMs. The instructor had excellent examples and was able to share his PM experiences with us with concrete examples. In addition, this was a great opportunity to network with private sector/public sector PMs and develop a better appreciation of PM on both sides of the fence. Cheers, CL
Reviewed by 2013
Reviewed by 2013
I did not like the video format
Reviewed by 2013
As a remote attendee, it appeared the instructor paid attention to the "Attendee" and "Chat" windows only a few times throughout the day, so I was not confident that he would see if I sent a message or raised my hand during the course.
Reviewed by 2013
The chairs were not very comfortable and the material contained spelling and grammatical error (a few but still)as well as repetition of words.
Reviewed by 2013
Was a bit slow the last 1/2 day. Of course, for some, this was the last of a 4 day course (not just 2 days).
Reviewed by 2013
I really enjoyed the course and I learned a lot. The pace was excellent.
Reviewed by 2013
Reviewed by 2013
The room was excellent on its own - less distraction and no noise around you. There was no direction to the room when I walked in and therefore was not sure if I was heading in the right direction. We were not provided with the direction that there was coffee and fridge on the 3rd floor, and the bathroom floor was dirty.
Reviewed by 2012
This course was great, very informative, had Lionel as instructor and he was also very good.
Reviewed by 2012
Instructor was eager to assist but lacked subject matter expertise. Course time management was very poor. Content provided could have been delivered effectively in a one day course.
Reviewed by 2012
Good Course, good trainer. All questions addressed equally and in a timely professional manner.
Reviewed by 2011
The course content was interesting; however, the instructor didn't have enough knowledge about Microsoft Sharepoint 2010 Development and wasn't able to answer questions without google search. In the future CTE needs to make sure the instructors have real on-hands experience and are highly trained in the technologies they are supposed be teaching.
Reviewed by 2011

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