This 2-day workshop will introduce Service Asset and Configuration Management process and its importance to the success of ITSM program in an organization.
- Course Outline
This 2-day workshop will introduce Service Asset and Configuration Management process and its importance to the success of ITSM program in an organization. Also, it will discuss:
- The process activitiesDelivery Methods
- The tools and technology that should support the process and the considerations that should be taken when choosing such tools
- How to manage the process, verify the integrity of the information and improve the process maturity over time.
¢ Instructor led Classroom environmentAudience
¢ Virtual Web-based
IT professionals interested in understanding the content and concepts of the new ITIL® 2011, as well as understand the differences with previous ITIL® V3:Program Objectives
¢ Senior technical and operational staff
¢ IT professionals and consultants
¢ IT customers
¢ SACM process Owner
¢ SAMC process Managers
¢ Configuration Management system Analysts
¢ Configuration Management system tool administrators
¢ Business Analysts, IT Process Designers, Data Architect
¢ Change Managers
¢ IT Consultants, IT Project Managers
¢ The course objectives are to enable course participants a solid understanding of:Program Contents
- ITSM lifecycle at high level
- The Service Asset & Configuration Management process
- The required organizational buy-in and commitment
- The associated tools and technologies
- The related roles and responsibility
- The approach to implementing, managing and improving the process over time.
¢ The program will Introduce ITSM at high level; also it will provide you with the knowledge and first steps to:
- Ensure business buy-in and commitment
- The importance of Governance, risk management for ITSM and all its processes
- Define and create a SACM process
- Define and create a CMDB plan
- Understand the CSFs, KPIs, Metrics associated with the CMS/CMDB
- Understanding the relationships between SACM, CMS, CMDB and other ITSM processes, especially Change Management process
- Impact of change and change resistance
- Linkage and integration with different supporting tools
- The roles and responsibilities associated with the process from defining to managing and improving (Owner, Managers, coordinators, librarians, tools administrators, etc¦)
- Defining and designing CMDB related data model
- Defining, designing and deploying CMS/CMDB
- Technology and deployment considerations
- Defining and building a project plan for creating a CMDB
Program Material (handout)
¢ A printed copy of the instructor(TM)s presentation will be distributed to the participants.
¢ Additional sample documents and templates including:
- Example project plan for creating a CMDB
- Considerations to keep in mind when purchasing a CMS/CMDB tools and technologies
- RACI matrix identifying roles and responsibilities
- Sample roles and responsibilities
- Checklist for criteria to select appropriate CMDB
ITIL® is a registered trade mark of the Cabinet Office
The Swirl logo"¢ is a registered trade mark of the Cabinet Office
- Prerequisites & Certificates
ITIL® Foundation certificate is recommended. Can be obtained by taking Course ITIL Foundation Certification includes exam)
- Cancellation Policy
10 business day cancellation policy. if the course is confirmed and the student cancels within 10 days of the course, then they get charged and apply a credit for future courses. If they cancel outside of 10 business days, then there are no charges at all.
- Map & Reviews
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.
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