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Course rating of 0 Vendor rating of 4

This two-day course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.

Course Outline

Effective problem-solving and decision-making skills are essential tools for every IT professional. Participants learn essential problem-solving approaches and methods and acquire practical problem-solving and decision-making skills by working through a series of examples and case-studies designed to give all participants practical experience in problem-solving and decision-making with a business oriented focus.

This course is especially focused on harnessing the power of a group for business-focused problem-solving, however, individuals can also use the techniques and approaches as well.

  • Any IT professional who wants to be more effective at solving business-focused problems from an IT perspective.

Course Objectives

Upon completion of this course, participants will be able to:

  • recognize and be able to clarify what is a problem, and know what type of problem they are dealing with,
  • use effective structured methods for defining, describing and solving problems,
  • state the pros and cons of each structured technique and know when to use, and not use, a technique,
  • use proven decision-making models and approaches to choose the best solution to a problem.

Course Content

Key learning components of this course include:

  • Adopting a problem-solving mindset - understanding essential skills and barriers faced when problem-solving.
  • Personal style and problem-solving €" why certain interpersonal styles approach problem solving differently, with different expectations, and how to focus a group to achieve maximum problem-solving effectiveness.
  • The seven essential steps to effective problem-solving.
  • Using proven and effective problem analysis techniques, and when to use one technique instead of another.
  • When and how to use inductive reasoning and a heuristic approach to problem solving.
  • Solving problems from a business perspective taking into consideration IT needs and objectives.
  • Proven solution generation techniques €" how to find the best possible solutions to a problem given time and other constraints.
  • Proven and effective decision-making techniques and approaches, and when to use a specific technique versus another.
  • Using SWOT in problem-solving and decision-making.
  • Formal versus informal decision-making €" and when to use which approach for maximum effectiveness.
  • Innovation and problem solving.
  • Polarity management €" what to do when there is no one solution to €'fix'€ a problem.

Prerequisites & Certificates

A desire to improve problem solving and decision-making.

Certificates offered

Certificate of completion

Cancellation Policy
10 business day cancellation policy. if the course is confirmed and the student cancels within 10 days of the course, then they get charged and apply a credit for future courses. If they cancel outside of 10 business days, then there are no charges at all.
Map & Reviews
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Here are some reviews of the training vendor.
I realize that we are constantly dealing with technology, but I still think for a registration fee of almost $3,000, that a hardcover book should be included. I know that the option to print the book on a one-time basis exists.
Reviewed by 2016
Reviewed by 2016
The instructor was very knowledgeable and answered all questions. Jarod did an excellent job presenting.
Reviewed by 2015
The room was cold. I had to sit next to the space heater. It would be good to tell future patrons to dress warmly AHEAD of time. No suprises.
Reviewed by 2015
He was great and offered his contact info for further questions.
Reviewed by 2015
Howard was a fantastic instructor and the course was exactly what I required.
Reviewed by 2014
The trainer was excellent - the course exceeded my expectations.
Reviewed by 2014
This course provides an excellent overview and a bit of practice on the various functions of SharePoint 2013. I was disappointed at the number of exceedingly long breaks given after each module. I would have preferred less break time and more content to the course. Having never taken a SharePoint course with another provider, I don't know if this is the norm with all providers of just this one in particular.
Reviewed by 2014
I ranked the "Use of Technology" low because for Users who were remote the VM's that were setup were a little wonky. Could be very slow at times and then sometimes they needed to be refreshed to work properly with the lab. In some instances we couldn't follow along as replication would not occur fast enough and we would have our lab cut short (for us remote Users).
Reviewed by 2014
The instructor was good at remembering to acknowledge the online students even though he was facing a classroom of students also.
Reviewed by 2014
Insructor was not so good with the live examples. Also the handouts was not so useful
Reviewed by 2013
The trainer was excellent, very knowledgeable and had a lot of valuable experience to share. The problem was that there were way too many workshops that took too long and interfered with getting the maximum benefit from the instructor and the course.
Reviewed by 2013
This was quite informative. It was a great opportunity to have ‘real life’ discussions with certified PMs. The instructor had excellent examples and was able to share his PM experiences with us with concrete examples. In addition, this was a great opportunity to network with private sector/public sector PMs and develop a better appreciation of PM on both sides of the fence. Cheers, CL
Reviewed by 2013
Reviewed by 2013
I did not like the video format
Reviewed by 2013
As a remote attendee, it appeared the instructor paid attention to the "Attendee" and "Chat" windows only a few times throughout the day, so I was not confident that he would see if I sent a message or raised my hand during the course.
Reviewed by 2013
The chairs were not very comfortable and the material contained spelling and grammatical error (a few but still)as well as repetition of words.
Reviewed by 2013
Was a bit slow the last 1/2 day. Of course, for some, this was the last of a 4 day course (not just 2 days).
Reviewed by 2013
I really enjoyed the course and I learned a lot. The pace was excellent.
Reviewed by 2013
Reviewed by 2013
The room was excellent on its own - less distraction and no noise around you. There was no direction to the room when I walked in and therefore was not sure if I was heading in the right direction. We were not provided with the direction that there was coffee and fridge on the 3rd floor, and the bathroom floor was dirty.
Reviewed by 2012
This course was great, very informative, had Lionel as instructor and he was also very good.
Reviewed by 2012
Instructor was eager to assist but lacked subject matter expertise. Course time management was very poor. Content provided could have been delivered effectively in a one day course.
Reviewed by 2012
Good Course, good trainer. All questions addressed equally and in a timely professional manner.
Reviewed by 2011
The course content was interesting; however, the instructor didn't have enough knowledge about Microsoft Sharepoint 2010 Development and wasn't able to answer questions without google search. In the future CTE needs to make sure the instructors have real on-hands experience and are highly trained in the technologies they are supposed be teaching.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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