A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITILŪ best practice framework, V3.
- Course Outline
A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships
within core IT service management processes and functions, according to the ITIL® best practice
Who should attend? Anyone working in the delivery of IT services.
- EXIN approved program trainer
- Comprehensive course binder with slides
- Exercises + Case study
- Practice Exam
- Access to on-line course material
- On-site exam
after participants received a passing grade on the examination. The examination is 60 minutes in
duration and consists of 40 multiple-choice questions.
- ITSM Awareness
- ITIL V2 Practitioner Support and Restore
- ITIL V2 Practitioner Release and Control
- ITIL V2 Service Manager Fast Track
- ITIL V2 Service Manager
- COBIT Exam Prep and COBIT Foundation Exam
- ISO 20000 Consultant Certification
- ITIL V2-V3 Foundation Bridging
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
You may cancel, at no charge, a Class enrollment at least 15 days prior to the Class start date by giving us notice. If your plans change, please cancel your enrollment as soon as possible by calling 416-927-7170. A cancellation must be done on a business day at least 15 days prior to the course start date. If canceled less than 15 days before the course, it is subject to a cancellation charge equal to the list tuition fee. If a student does not attend a Class without having canceled in accordance with these Terms, you must pay the full price for the Class.
Substitutions of enrolled students in the scheduled Classes are permitted at no charge prior to the Class start on the first day. If you are sending a substitute, please let us know to avoid no show charges.
- Map & Reviews
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