• Course
  • Vendor
  • Guaranteed To Run

  • Course Start Date: 2022-08-03
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day(s)
  • Location: Virtual
  • Delivery Method(s): Instructor Led, Virtual Instructor Led, Webinar, Private One on One, Virtual Private One on One

Course Outline


Course Length: 6 hours (1 day)

You are a facilitator and pivoted in 2020 to a virtual environment. And you’re asking yourself: 

“I didn’t choose to be an on-camera actor!?” 

You have the basics down in online meetings or presentations, but you know it can be better. Virtual isn’t the same as live - don’t try to recreate that.

When the Lumière brothers invented the movie camera, they regarded their creation as little more than a curious novelty. They called it moving images; their thinking was limited (picture a tree or a train as their first movies). There was no evolution to the new medium.

As a facilitator, this is your time to practice and master the skills that create effective, collaborative and engaging sessions in a virtual setting that results in clear actions for the participants.

Let’s go to that next level virtually and as facilitator: let’s take your skills from good to great in a few hours. 

Learning Objectives:

- Understand and explore the importance of preparation tools and mindset 
- Discover ways to genuinely engage the audience
- Prepare all you want and be ready to improvise
- Bring virtual to life
- What’s the call to action and why does it matter to all?

Course Outline:

Section 1: Plan, Plan, Plan

Virtual interaction takes more time to plan than in person interaction. 

What are the concerns, challenges and decision making of the facilitated session?

Start with an effective and thoughtful opening.

Section 2: The Credibility and Trust Moments

Take the ‘ick’ out of icebreakers - when to use them and why.

Answering questions are pivotal moments in any session - what do you need to keep the session moving forward, acknowledge and answer the questions and deal with the emotions - yours and theirs - at this time?

Section 3: Body Language

Part of facilitating involves the ability to ‘read the room’. 

How is this done in a virtual world? What are some tips to make your experience more successful?

Stress causes Fight or Flight - how to recognize and deal with it.

Section 4: Connection, Communication, Collaboration and Continuity

Start with the big ideas, then narrow them down.

Learn collaborative exercises to use with your teams virtually.

Keep the psychological safety to allow dialogue.

Section 5: Feedback and Outcome

Part of your role as a facilitator includes providing and accepting feedback. 

What makes feedback effective and safe?

Leading the session with a clear call to action for participants.

Section 6: The Virtual Facilitation

Timing is key.

Mastering the pace, pitch and tone of the session.

Different ways to use breakouts.

Cancellation Policy

Compuease Cancellation Policy

CompuEase works hard to schedule our training and other services around your convenience. With that in mind we have the following cancellation policy for all booked training.  Notice of cancellation must be received by CompuEase 10 working days prior to the confirmed date for a no financial penalty to be incurred.  Registrants who wish to reschedule their course may do so at least 10 working days before the commencement of their course providing the course fee is paid within 30 days following the originally scheduled date of the course.   

Training Location

using RingCentral (Zoom platform) or Teams

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About CompuEase Inc.


CompuEase has been providing first class software and professional skills training to the Ottawa and Quebec area since 1988 and is now recognized as one of the most esteemed Training Centres of its kind in the region. Working closely with both the public and private sector, we offer both onsite public training at our conveniently located downtown Ottawa training centre and private and one-on-one training online or onsite.

The benefits of training with CompuEase are:

  • Fast, quality customer service
  • Highly skilled, experienced and professional trainers
  • A public class schedule, with guaranteed-to-run classes that run often
  • Learn or Come Back Free policy on all public classes
  • 24/7 After Training Support for all software training
  • Both Software and Professional Skills training
  • Training in both official languages

Use our free resources to further your professional development! 

Our free resources include:

  • Monthly free webinars on software and professional skills topics
  • Links to The Great Canadian Leadership Podcast episodes
  • Software and Professional Skills downloads to help you work smarter, not harder
  • Resourceful blog posts and newsletters
  • Free Training & Consulting Audit for your organization

Get access to our free resources here.

Training Provider Rating

This vendor has an overall average rating of 4.32 out of 5 based on 231 reviews.

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Geoff was a great instructor and very knowledgeable. Loved the 1 on 1 option which allowed me to complete 2 courses in 1 day.
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Lori was excellent!
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I think I underestimated my own knowledge of the program. This is not necessarily at the fault of the course or training provider.
I found the instructor very informative and she addressed all of my questions and concerns.
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Instructor and venue were excellent. Made a full day training course enjoyable.
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The building itself is pretty dingy, but the instructor made up for it!!
Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minu ... Read more

Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minutes due to course material not having been properly loaded on computers. These issues continued throughout class, ie some of my important menu tabs were in french, others in english. I had requested an English class. Another student had Excel 2007 instead of Excel 2010, when the rest of us and the instructor were working with 2010. I would have liked to continue to 4:00, but the instructor made it clear that her preference was to leave at 3:30, so no one said anything. The windows had to be opened because the room was too warm, but the people next to the windows were wearing their coats because they were too cold.

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