• Course
  • Vendor
  • Guaranteed To Run

  • Course Start Date: 2022-07-29
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day(s)
  • Location: Virtual
  • Delivery Method(s): Instructor Led, Virtual Instructor Led, Webinar, Private One on One, Virtual Private One on One

Course Outline


Course Length: 6 hours

Learning Objectives:

 At the end of this workshop, you will be able to: 

  • Network effectively in person and online
  • Feel more confident about your business communication in every situation 
  • Recognize the importance of first impressions
  • Feel comfortable and confident in all networking situations
  • Develop that extra edge to establish trust and credibility in your business interactions 

Target Student: 

Everyone in a business environment will benefit from this course. Leaders and their teams who need to network more effectively and feel more confident about professional communications and interactions in every situation will benefit from this course. All can use this course to develop that extra edge, to establish trust and credibility with their clients.

Course Outline:

Business behaviour is based on three things:

  1. Kindness
  2. Efficiency
  3. Logic

Social skills and etiquette can help you communicate more effectively, kindly and efficiently. As a result, you can build, maintain, and grow relationships with colleagues, clients, and new contacts alike.

Whenever two people come together and their behaviour affects one another, you have etiquette. It’s simply how persons’ lives touch one another.  

Having good manners doesn’t just mean you can make a positive impression on others. It is also good for business. When you can apply your awareness of etiquette in different situations, you demonstrate that you want to be taken seriously. 

You become an ambassador for what you do and who you work with.  

Section 1: Business Etiquette Overview

What are the best behaviours?
When is etiquette important?
Etiquette is more than good manners
The etiquette effects

Section 2: First Impressions

How to start right
Be your own brand ambassador
Self-assurance with social skills has an impact

Section 3: Communicate Effectively in All Situations
Effective communication skills 
How to listen for accuracy, not assumptions
Body language speaks volumes
The art of small talk
Networking in person and online

Section 4: Appropriate Appearance or Dress for Success?
From casual to business casual to formal
Dining etiquette

Workshop Wrap-Up:
Final skills review
Ask questions
Fill out a personal action plan

Cancellation Policy

Compuease Cancellation Policy

CompuEase works hard to schedule our training and other services around your convenience. With that in mind we have the following cancellation policy for all booked training.  Notice of cancellation must be received by CompuEase 10 working days prior to the confirmed date for a no financial penalty to be incurred.  Registrants who wish to reschedule their course may do so at least 10 working days before the commencement of their course providing the course fee is paid within 30 days following the originally scheduled date of the course.   

Training Location

using RingCentral (Zoom platform) or Teams

., .

About CompuEase Inc.


CompuEase has been providing first class software and professional skills training to the Ottawa and Quebec area since 1988 and is now recognized as one of the most esteemed Training Centres of its kind in the region. Working closely with both the public and private sector, we offer both onsite public training at our conveniently located downtown Ottawa training centre and private and one-on-one training online or onsite.

The benefits of training with CompuEase are:

  • Fast, quality customer service
  • Highly skilled, experienced and professional trainers
  • A public class schedule, with guaranteed-to-run classes that run often
  • Learn or Come Back Free policy on all public classes
  • 24/7 After Training Support for all software training
  • Both Software and Professional Skills training
  • Training in both official languages

Use our free resources to further your professional development! 

Our free resources include:

  • Monthly free webinars on software and professional skills topics
  • Links to The Great Canadian Leadership Podcast episodes
  • Software and Professional Skills downloads to help you work smarter, not harder
  • Resourceful blog posts and newsletters
  • Free Training & Consulting Audit for your organization

Get access to our free resources here.

Training Provider Rating

This vendor has an overall average rating of 4.32 out of 5 based on 231 reviews.

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Geoff was a great instructor and very knowledgeable. Loved the 1 on 1 option which allowed me to complete 2 courses in 1 day.
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Lori was excellent!
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I think I underestimated my own knowledge of the program. This is not necessarily at the fault of the course or training provider.
I found the instructor very informative and she addressed all of my questions and concerns.
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Instructor and venue were excellent. Made a full day training course enjoyable.
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The building itself is pretty dingy, but the instructor made up for it!!
Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minu ... Read more

Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minutes due to course material not having been properly loaded on computers. These issues continued throughout class, ie some of my important menu tabs were in french, others in english. I had requested an English class. Another student had Excel 2007 instead of Excel 2010, when the rest of us and the instructor were working with 2010. I would have liked to continue to 4:00, but the instructor made it clear that her preference was to leave at 3:30, so no one said anything. The windows had to be opened because the room was too warm, but the people next to the windows were wearing their coats because they were too cold.

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