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This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment.

  • Course Start Date: 2021-09-27
  • Time: 08:30:00 - 16:30:00
  • Duration: 5 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Method(s): Virtual Instructor Led

Course Outline

Lessons

OVERVIEW


This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

WHAT YOU'LL LEARN

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Perform system recovery.
  • Resolve issues related to hardware devices and device drivers.
  • Administer Windows 10 devices.
  • Troubleshoot issues related to network connectivity.
  • Configure Windows 10 devices using group policies.
  • Configure user settings.
  • Implement remote connectivity.
  • Configure and troubleshoot resource access.
  • Deploy and troubleshoot applications.
  • Maintain Windows 10 devices.

Classroom Live Outline

1. Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

2. Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Recovering BitLocker-Protected Drives
  • Configuring the Registry

3. Performing System Recovery

  • Troubleshooting Operating System Service Issues
  • Recovering a Computer

4. Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting

5. Administering Windows Overview of Administration Tools

  • Using Remote Desktop
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Introduction to Provisioning

6. Resolving Issues with Network

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

7. Troubleshooting Group

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

8. Configuring and Troubleshooting User

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

9. Troubleshooting Remote Connectivity

  • Overview of Remote Access
  • Troubleshooting Issues with VPN Connectivity

10. Configuring and Troubleshooting Resource Access

  • Troubleshooting File Permissions Issues
  • Troubleshooting Issues with Printer Access
  • Configuring and Troubleshooting File Synchronization
  • Performing file recovery in Windows 10

11. Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps

12. Maintaining Windows 10

  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

LABS

Classroom Live Labs

  • Lab 1: Using Troubleshooting Tools
  • Lab 2: Troubleshooting Startup Issues
  • Lab 3: Recovering BitLocker-Encrypted Drives
  • Lab 4: Performing System Recovery
  • Lab 5: Performing System Recovery
  • Lab 6: Troubleshooting Remote Computer Through Remote Desktop
  • Lab 7: Troubleshooting Remote Computer by using Windows PowerShell
  • Lab 8: Resolving Network Connectivity Issues
  • Lab 9: Troubleshooting Issues with Group Policy Application
  • Lab 10: Troubleshooting Sign-In Issues
  • Lab 11: Configuring and Troubleshooting the Application of User Settings
  • Lab 12: Troubleshooting VPN Connectivity
  • Lab 13: Troubleshooting File-Access Issues
  • Lab 14: Troubleshooting Printer Issues
  • Lab 15: Configuring and Troubleshooting File Synchronization
  • Lab 16: Recovering data
  • Lab 17: Troubleshooting Desktop Apps
  • Lab 18: Provisioning a Kiosk device
  • Lab 19: Maintaining Windows 10

PREREQUISITES

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

WHO SHOULD ATTEND

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment.

Why are EDSTs the primary audience?

EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

 

The key responsibilities include:

  • resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization.

 Other key responsibilities include:

  • local and remote network access;
  • access to applications,
  • access to data and printers;
  • authentication,
  • Endpoint security and policy;
  • OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Professionals who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

 

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
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your city, your province
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About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 431 reviews.

I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from ... Read more
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I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from the capturing of what was presented as it was 5-6 hours of watching a screen before getting to the actual labs. There has to be a better way to lay out this particular course. In my previous course, the lectures were broken up by labs which worked out fantastic and kept you engaged in the course. There were days when in order to actually complete the labs, would go over the 9PM day end time frame. Was able to get the primary labs done, but if you want to get all the content completed, you cannot complete it in the window of this course, you will need to come back on your own time.

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Instructor was great
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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