- ITIL Training
- ITIL V3 Release, Control and Validation (RCV) Certification Program (Exam Included) (Certification)
This course, although a stand alone qualification, is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
- Course Outline
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
The ITIL Certificate in Release, Control and Validation is intended to enable the course participants to apply the ITIL best practices during the Service Management Lifecycle.
This instructor led classroom based course offered over a 5-day period includes approximately 35 hours of student-instructor interaction; a 1.5 hours formal certification exam on the afternoon of the fifth day. The course approach combines theoretical and hands-on knowledge transfer, including individual and group practical exercises.
Success in achieving the ITIL Certificate in Release, Control and Validation is highly dependant upon participants’ effort in doing their homework, and self-study before and during the program. It is highly recommended that course participants purchase the appropriate OGC publication and to complete a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance, in particular Service Strategy and Service, Service Design and Service Transition publications
Individuals who require a deep understanding of ITSM/ITIL service Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to contribute to an ongoing service improvement program
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.
IT professionals, business managers and business process owners.
Course Completion Skills:
- The importance of Service Management as a Practice concept and Service Transition Principles, Purpose and Objective
- The importance and value of ITIL Release, Control and Validation in the context of the service lifecycle
- How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
- What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes
- How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
- How to measure ITIL Release, Control and Validation
- The importance of IT Security and its contributions to ITIL Release, Control and Validation
- The technology and implementation considerations surrounding ITIL Release, Control and Validation
- Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation
- Prerequisites & Certificates
Prerequisites Participants must have attained and have a proof of one of the following certifications: V3 ITIL Foundation certificate in Service Management; OR V2 Foundation plus the V3 Foundation Bridge certificate; It is also strongly recommended that course participants: Possess 2 to 4 years professional experience working in IT Service Management Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: Change management Release management Configuration management Service evaluation and quality assurance Knowledge management Service validation and testing
- Cancellation Policy
ctc TrainCanada - We Never Cancel*:
We are unique in the corporate training field in that we do not cancel desktop applications courses due to low enrollment. When there are less than 3 students, ctc TrainCanada will personalize the class (students then receive more time with the instructor to address their individual needs allowing the student to complete the full course in less time) or connect the student remotely to a class at one of our other branches via TrainLive remote classroom instruction. *Microsoft Certified Courses and other technical courses require a minimum enrollment of three students. Business Skills courses require multiple students in order to run due to the interactive nature of the training. Selected Desktop Applications courses may require a minimum enrollment of two students to run. ctc TrainCanada® reserves the right to deliver Microsoft Certified and other technical courses via TrainLive remote classroom instruction in order to guarantee the course to run.
ctc TrainCanada Cancellation policy:
You may cancel or reschedule this registration in writing with no penalty with a minimum of 10 business days' notice prior to the first day of the course. Full payment is required if you cancel or reschedule this registration within 10 business days prior to the first day of the course. However, substitutions are welcome. If you do need to cancel or reschedule a publicly scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher for a public course will be issued to you. This allows you to attend a future date for the same course at no charge (subject to availability).
No-shows will not be issued a training voucher.
Complimentary Service: We offer all our students coffee, tea, juice or pop, muffins or pastries in the morning and cookies baked in our own oven each afternoon.
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