• Course
  • Vendor
  • Guaranteed To Run

  • Course Start Date: 2021-03-17
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day(s)
  • Location: Virtual
  • Delivery Method(s): Instructor Led, Virtual Instructor Led, Webinar, Private One on One, Virtual Private One on One

Course Outline

Lessons

Course Length: 6hrs (1 day)

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

Learning Objectives
This workshop will teach participants how to:
- Identify common communication problems that may be holding them back.
- Develop skills to ask questions.
- Learn what their non-verbal messages are telling others.
- Develop skills in listening actively and empathetically to others.
- Enhance their ability to handle difficult situations.
- Deal with situations assertively.

Target Student
This class is for everybody who wants to understand and improve the impact that their communication skills have on other people. If you are a leader or a manager, or if you want to make advancement within the workplace, then this class will help you explore and improve the necessary skills that will make it easier for you to get along and get ahead. Identify the common communication problems that often hold people back, and then develop the skills to overcome them. These invaluable skills will help you in business and in life.

Course Outline
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Creating Positive Relationships
During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.

Growing Self-Awareness
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment. Then, the group will discuss ways to improve their self-confidence.

Communication Basics
During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.

Communication Barriers
After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness.

Asking Questions
This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.

Listening Skills
Participants will work on their listening skills by participating in two quizzes and several group exercises.

Body Language
The trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.

Communication Styles
This activity will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.

Creating a Positive Self-Image
During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.

Frame of Reference
This session will explore our frame of reference and the assumptions that we make. Participants will also take part in an activity that will strengthen their ability to speak about communication concepts more easily.

Techniques for the Workplace
In this session, participants will learn about two key elements of an effective message: preparation and delivery.

Assertiveness
How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
 

Cancellation Policy

JN Software Cancellation Policy
JN Software works hard to schedule our training and other services around your convenience. With that in mind we have the following cancellation policy for all booked training.  Notice of cancellation must be received by JN Software 10 working days prior to the confirmed date for a no financial penalty to be incurred.  Registrants who wish to reschedule their course may do so at least 10 working days before the commencement of their course providing the course fee is paid within 30 days following the originally scheduled date of the course.   

Training Location

Virtual
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About JN Software Consulting

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Since 2002, JN Software Consulting has been a forerunner in providing training and consulting services across Canada.

Training Services Include:

The Benefits of Working with JN Software are:

  • Fast, quality customer service
  • Highly skilled, experienced and professional trainers
  • A public class schedule, with guaranteed-to-run classes that run often
  • Learn or Come Back Free policy on all public classes
  • 24/7 After Training Support for all software training
  • Both Software and Professional Skills training

We offer a variety of FREE tools and training. We invite you to subscribe to our?YouTube Channel, register for one of our free webinars, and stay up-to-date on our regular Blog posts.?? 

For special WORKING FROM HOME TRAINING RESOURCES, please visit our Covid-19 Resource Page where we constantly update all the training and free tools we have to offer in order to help you thrive and be productive even during the Covid-19 Pandemic.

Training Provider Rating

This vendor has an overall average rating of 4.46 out of 5 based on 38 reviews.

one on one training at my office.
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Excellent course. Even my most advanced excel users came away with valuable new ways to use excel. I highly recommend this course.
The course was well organized and I recieved lots of attention during the planning phase to make sure we designed the course appro ... Read more
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The course was well organized and I recieved lots of attention during the planning phase to make sure we designed the course appropriately for our team I would definately recommend JN Software.

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Philippe was really good at catering the training to our needs. He figured out what our prior knowledge was on the topic and went ... Read more
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Philippe was really good at catering the training to our needs. He figured out what our prior knowledge was on the topic and went from there istead of having us go over things we already knew. If we had been in a group setting this would not have been possible. He also was helpful in letting us know how the 2003 version was different from the 2010. We therefore purchased an additional training manual for the 2010 version as we recently had it installed on our workstations.

There was a little mix up with the time the course was to be held. The website said 9-4 but it should have been 10-5, so when I ar ... Read more
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There was a little mix up with the time the course was to be held. The website said 9-4 but it should have been 10-5, so when I arrived no one was there. However, it was dealt with quickly after a call and the trainer arrived quickly. I was the only person attending the course, it was very informative and it allowed us to touch on all of the questions I had specifically.

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The instructor was excellent - she was very knowledgeable, patient, and really tried to tailor the course and specific examples to ... Read more
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The instructor was excellent - she was very knowledgeable, patient, and really tried to tailor the course and specific examples to each student. The room was bit too cold in the morning and quite warm in the afternoon, so I would recommend wearing layers for comfort! I would highly recommend this course.

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The instructor used real situations from the participants, so it was extremely relevant to what we were doing. She was very knowle ... Read more
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The instructor used real situations from the participants, so it was extremely relevant to what we were doing. She was very knowledgable and answered all questions.

Very informative session focused on all my concerns regarding advanced QuickBooks. Carolyn was helpful and very pleasant to learn ... Read more
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Very informative session focused on all my concerns regarding advanced QuickBooks. Carolyn was helpful and very pleasant to learn from. I would reccomend her highly and might want to work with her again in the future.

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