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Course rating of 4 Vendor rating of 4

This course offers effective strategies to sharpen your writing skills by structuring your ideas logically exercising diplomacy in letters and reports and shaping your arguments.

Course Outline
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically exercising diplomacy in letters and reports and shaping your arguments.

Audience This course is for individuals who need to write clearly and concisely in a professional environment.

Performance-Based Objectives Upon successful completion of this course:
  • organize and write clear and concise email and instant messages that are appropriate to your company's business culture.
  • write effective business communications.
  • write letters that are clear, precise and appropriate to your audience.
  • organize and write a business proposal complete with visuals
  • and an executive summary that employ effective strategies of persuasion.
Outline Lesson 1 Writing Email and Other Electronic Communication
Topic 1A Organize Your Materials
Topic 1B Write an Email
Topic 1C Write Instant Messages
Lesson 2 Writing Effective Business Communication
Topic 2A Analyze Your Audience
Topic 2B Write an Internal Announcement
Topic 2C Write an Email Responding to Routine Requests
Topic 2D Write an Email to Respond Positively to Customer Complaints
Topic 2E Write Bad-News Messages
Lesson 3 Writing a Business Letter
Topic 3A Write a Business Letter
Topic 3B Write a Thank-You Letter
Lesson 4 Writing Business Proposals
Topic 4A Persuade Your Audience
Topic 4B Write an Executive Summary
Topic 4C Use Visuals
Prerequisites & Certificates

To ensure your success we recommend you first take the following course or have equivalent knowledge Grammar Essentials Microsoft Office Word Microsoft Office Outlook

Certificates offered

Certificate of completion

Cancellation Policy
ctc TrainCanada - We Never Cancel*:
We are unique in the corporate training field in that we do not cancel desktop applications courses due to low enrollment. When there are less than 3 students, ctc TrainCanada will personalize the class (students then receive more time with the instructor to address their individual needs allowing the student to complete the full course in less time) or connect the student remotely to a class at one of our other branches via TrainLive remote classroom instruction. *Microsoft Certified Courses and other technical courses require a minimum enrollment of three students. Business Skills courses require multiple students in order to run due to the interactive nature of the training. Selected Desktop Applications courses may require a minimum enrollment of two students to run. ctc TrainCanada® reserves the right to deliver Microsoft Certified and other technical courses via TrainLive remote classroom instruction in order to guarantee the course to run.

ctc TrainCanada Cancellation policy:
You may cancel or reschedule this registration in writing with no penalty with a minimum of 10 business days' notice prior to the first day of the course. Full payment is required if you cancel or reschedule this registration within 10 business days prior to the first day of the course. However, substitutions are welcome. If you do need to cancel or reschedule a publicly scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher for a public course will be issued to you. This allows you to attend a future date for the same course at no charge (subject to availability).
No-shows will not be issued a training voucher.

Complimentary Service: We offer all our students coffee, tea, juice or pop, muffins or pastries in the morning and cookies baked in our own oven each afternoon.
Map & Reviews
ctc TrainCanada
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The instructor was very nice, personable and had a great sense of humour which made for a productive and pleasant day of learning.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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