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The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco Unified Communications Manager (CM) solution with Session Initiation Protocol gateway.

  • Course Start Date: 2021-05-24
  • Time: 09:00:00 - 17:00:00
  • Duration: 5 Day(s)
  • Location: Virtual
  • Delivery Method(s): Virtual Instructor Led
$3,356.00
REGULAR PRICE $4,195.00 Save $839.00
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Course Outline

Pre-Requisites

This course is intended to be an entry-level course. There are no specific prerequisite Cisco courses; however, the following skills are required:

Internet web browser usability knowledge and general computer usage
Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

Lessons

The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

 

This course provides the fundamental knowledge needed to take CCNP® Collaboration certification courses. It also serves as entry-level training for newcomers to Cisco on-premise collaboration technologies.

Objectives

After taking this course, you should be able to:

  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
  • Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM
  • Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
  • Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services
  • Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
  • Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
  • Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
  • Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
  • Describe additional considerations for deploying video endpoints in Cisco Unified CM
  • Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler

Who Should Attend

  • Students preparing to take the CCNP Collaboration certification
  • Network administrators
  • Network engineers
  • Systems engineers

Course Outline

  • Exploring the Path to Collaboration
  • Introducing Cisco Unified Communications Manager and Initial Parameters
  • Exploring Endpoints and the Registration Process
  • Exploring Codecs and Call Signaling
  • Managing Users in Cisco Unified Communication Manager
  • Describing a Basic Dial Plan
  • Describing Class of Service
  • Enabling Endpoints and Features
  • Describing the Cisco ISR as a Voice Gateway
  • Exploring Cisco Unified Communication Manager Media Resources
  • Reporting and Maintenance
  • Exploring Additional Requirements for Video Endpoints
  • Describing Cisco Unity Connection

Lab Outline

  • Configure Default Cisco Unified CM System and Enterprise Parameters
  • Configure the Cisco Unified CM Core System Settings
  • Configure an Access Switch for an Endpoint
  • Deploy an IP Phone Through Auto and Manual Registration
  • Administer Endpoints in Cisco Unified Communications Manager
  • Create a Local User Account and Configure LDAP
  • Implement Users
  • Create a Basic Dial Plan
  • Explore Partitions and Call Search Spaces
  • Describe Private Line Automatic Ringdown (PLAR)
  • Deploy an On-Premise Cisco Jabber® Client for Windows
  • Implement Common Endpoint Features
  • Configure Common Endpoint Features
  • Configure Voice over Internet Protocol (VoIP) Dial Peers
  • Configure Integrated Service Digital Network (ISDN) Circuits and Plain Old Telephone Service (POTS) Dial Peers
  • Control Access to Media Resources
  • Use Reporting and Maintenance Tools
  • Explore Endpoint Troubleshooting Tools
  • Examine the Integration between Unity Connection and Cisco Unified CM
  • Manage Unity Connection Users

Cancellation Policy

Cancellations and/or transfers with full refund will be allowed up to 10 business days prior to the start date of the course. Cancellations and/or transfers must be submitted in writing via fax at 888-596-7378 or email. With approved cancellation, reenrollment must be completed within 6 months or funds will be forfeited. Cancellations and/or transfer notices received after 9 business days prior to the start day of a course are not permitted. If a student does not attend a class and the required notification was not provided, funds will be forfeited and a rescheduling of the course will not be allowed. Rescheduling of a class is only permitted any time before 10 business days prior to the class start date.

Training Location

Virtual Classroom
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About Skyline Advanced Technology Services

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Skyline Advanced Technology Services provides comprehensive training for all Cisco technologies. From design, through implementation and troubleshooting, Skyline-ATS delivers Instructor Led Training (ILT) within Open Enrollment and Customized Onsite formats.  And to provide the finest hands-on experience possible, we have enriched all Cisco-certified Training Labs, to incorporate new features and functionality.  Our labs are a superset of the current Cisco labs, and we have vastly improved the content and enhanced operability. Skyline Advanced Technology Services has a long and distinguished history in partnership with Cisco for Instructor–Led Training and Curriculum Development.  As a Certified Cisco Learning Solutions Partner (CLSP), Skyline-ATS is closely aligned with Cisco Partner Development and Education (PDE), Learning@Cisco, and many other internal product teams. Over the past decade, these groups have contracted Skyline-ATS to develop numerous certified classes, for public open enrollment and private, end-user specific audiences. The classes we have developed span the entirety of Cisco technologies, disciplines and formats, including: Cisco Unified Communication, Contact Center Express, Security, Storage, Data Center, Wireless, Route / Switch and Cisco 3rd Party technologies. 

Skyline-ATS Course Development Advantage:

No other Cisco Learning Solutions Partner can offer the following:

  • Professionally trained course developers who focus, solely, on Cisco products, yet have a broad range of internetworking skills and knowledge base.
  • Our developers have "hands on experience" implementing Cisco hardware and providing real-world solutions, to corporate clientele.
  • Developers who not only author Cisco courses, but maintain leading-edge skills by delivering Cisco Instructor-led classes, directly, to a wide customer base, which enables close interaction with customers supporting production applications.

Skyline-ATS provides tremendous value-add for all Cisco-based networking education. From the depth and expertise of our instructors, to the quality of our labs, we provide the finest training available.

Our Instructors

  • Chosen by Cisco to develop and exclusively deliver the United States’ ACCELERATE Voice Training Program - For this four-week, in-depth program, we were tasked with quickly bringing Cisco Systems Engineers up to speed on new, complex voice technologies.
  • Possess considerable depth and knowledge in all aspects of Cisco Advanced Technology products, as well as all aspects of data networking - Our personnel average over 15 years of experience delivering Cisco solutions, and even more for data networking technologies.
  • Have either exclusively developed or contributed extensively to the development of many Cisco Certified courses (see Table in Section 3.1.1).
  • Are consultants, too.  When not in a classroom or developing curriculum, Skyline-ATS personnel are working, onsite, at customer locations, to implement actual production solutions.
  • Private Labs - We have built our own lab facility, for exclusive use by our students and instructors. Our students can be assured that there are no scheduling conflicts, no interruptions, and no issues.
  • State-of-the Art - Our labs are built and maintained with the latest hardware available. We pay close attention to physical configuration, topology, and software, and continually strive to create an environment that best reflects the challenges our students face, on a daily basis.

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