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This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components.

  • Course Start Date: 2021-01-25
  • Time: 09:00:00 - 17:00:00
  • Duration: 5 Day(s)
  • Location: Virtual
  • Delivery Method(s): Virtual Instructor Led
REGULAR PRICE $4,250.00 Save $850.00
January 25th
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Course Outline


An understanding of IP networking concepts (CCNA-level)
An understanding of traditional digital PBX systems
An understanding of basic telephony concepts


This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.

Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

The software applications that are covered in this course include:

  • Cisco Unified Communications Manager (CUCM) 12.5
  • Cisco Unified Communications Manager IM and Presence (IMP) 12.5
  • Cisco Unity Connection 12.5
  • Cisco Emergency Responder 12.5
  • Cisco Paging Server 12.5
  • Cisco Expressway (MRA) 12.5
  • Cisco Unified Contact Center Express (UCCX) 12.0
  • Cisco Meeting Server (CMS)


Module 1: Tools for Managing UC Collaboration 12.5

  • Prime Collaboration Deployment Manager Overview 12.5

  • Bulk Admin Tool (BAT)

  • Importing and Exporting Settings

  • Importing and Exporting Users

  • Importing and Exporting Phones

  • Phone Migrations

  • CUCM Upgrades

  • Loading COP Files

Module 2: Unified Communication Manager 12.5

  • Supported IP Phone Models

  • Unsupported IP Phone Models

  • Video Endpoints supported

  • Cisco Headsets

  • Cisco Smart Licensing

  • Activation Code Based Device On-Boarding

  • Cisco Phone Configurations

  • Creating and Modifying Phone and Configuration

  • Cisco UCM Configuration

  • Services

  • Redundancy

  • Service Parameters

  • Enterprises Parameters

  • Jabber Configuration File Management

  • Elliptic Curve Cryptography (ECC)

  • TLS Versions and Requirements

  • LDAP Integration

    • Synchronization

    • Authentication

    • Attribute Mapping

    • Filters

  • Partitions and CSSs Configuration

  • Implementing Calling Privileges

  • Call Hunting and Queuing

  • Music on Hold

  • Implementing Extension Mobility

  • Single Number Reach

  • Troubleshooting UCM Features

  • Dialed Number Analyzer

  • RTMT

  • Log Collection

  • Trouble Shooting Call Flows

  • Use RTMT to View Performance Counters

  • IPv6-Only Support

  • Secure Calling

 Module 3: Gateway

  • Gateway Overview

  • Cisco H323 Gateways

  • Cisco MGCP Gateways

  • Cisco IOS SIP Gateways

  • Cisco Unified Sip Proxy

  • Use RTMT to View Performance Counters

 Module 4: Cisco Emergency Responder (CER) 12.5

  • CER Overview

  • Configuring Users and Role-Based System Access

  • Cisco Emergency Responder Administration Interfaces

  • Adding new switches

  • Notification by IP Subnet

  • Notification by Switch Port

  • SNMP Overview

  • Emergency Notifications Paging

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

  • MRA Overview

  • Expressway Edge

  • Securing with edge

  • MRA Components

  • B-T-B Video from Expressway

  • Certificates

Module 6: Integrating Cisco Unified IM and Presence 12.5

  • Configure Service Discovery

  • DNS Record Requirements

  • Install Cisco Jabber

  • Cisco Jabber in Softphone Mode

  • Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection 12.5

  • Cisco Unity Connection Integration Using SIP

  • Cisco Unity Connection Administration

  • Configuring Search spaces and Partitions

  • Cisco Unity Connection Integration Troubleshooting Tools

  • Port Monitor

  • Troubleshooting UCX Features

  • Trace MWI Issues

  • Monitor a SIP Call Flow

  • RTMT

  • Log Collection

  • Using Port Monitor to Troubleshoot Voice Mails

  • Voicemail Launch from Self Care Portal

 Module 8: Cisco Meeting Server (CMS) 

  • Introduction to Cisco Meeting Server

  • Configuring CMS

  • Configuring Meetings with CMS

  • Configuring Spaces with CMS

  • Scheduling Meeting with TMS

Module 9: Cisco UCCX 12.x

  • Introduction

  • Cisco Setting up an Agent

  • Skills

  • Queues

  • Basic Scripting (Overview)

  • Configuring Application

  • Reporting

  • CUIC

  • Finesse

Module 10: Cisco Paging Server (InformaCast)

  • InformaCast Overview

  • InformaCast Administration

  • IP Phone Paging

  • Analog Paging

  • Multicast Requirements

  • Using InformaCast

Module 11: Troubleshooting

  • Using Troubleshooting Methodology

  • Analyze the Troubleshooting Process

  • Troubleshooting Methodology in Complex Environments

  • Define the Problem

  • Gather Facts

  • Consider Possibilities

  • Create an Action Plan

  • Implement an Action Plan

  • Observe Results

  • Restart the Problem-Solving Process

  • Document Facts

  • Using Troubleshooting and Monitoring Tools

  • Cisco Unified Serviceability

  • Cisco Unified RTMT Performance Monitor and Data Logging

  • Trace File Collection

  • Troubleshooting Common Gateway and Endpoint Registration Issues

  • IP Phone Initialization

  • Common DHCP-Related and TFTP-Related Issues

  • Using Ping to Cisco IP Phones

  • Cisco Unified IP Phone Status Messages

  • Cisco Unified IP Phone Network Configuration



  • Smart Licensing

  • TLS Versions and Requirements

  • Registering Phones and Configuring End Users

  • Configure Partitions and CSS for Accessing Directory Numbers

  • Implementing Call Coverage

  • Implement Call Hunting in Cisco Unified Communications Manager

  • Implementing PSTN Calling Using MGCP Gateways

  • Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager

  • Implement Inbound and Outbound PSTN Calling

  • Implementing PSTN Calling Using H.323 Gateways

  • Implement Inbound and Outbound PSTN Calling Using SIP Gateways

  • Add an SIP Gateway in Cisco Unified Communications Manager

  • Implementing Annunciators and MOH

  • Implement Annunciator and MOH

  • Implementing Conference Bridges

  • Implement Cisco Unified Communications Manager Conference Bridge Media Resources

Unity Connection Labs

  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager

  • Change the Phone for the next section

  • Integrate Cisco Unity Connection with Cisco PLM

  • Configure Cisco Unified Communications Manager for a SIP Integration

  • Discover Call Routing in Cisco Unity Connection

  • Partition and Search Spaces

  • Configure Call Forward Based on Call Classification

  • Back Up Cisco Unity Connection

  • Configuring Cisco Unity Connection Users

  • Modularize and Automate User Creation

  • Access User Pages and Web Inbox

  • Manage User Greetings

  • Mailbox Quotas and Message Aging

  • Configuring Cisco Unity Connection System Settings

  • Integrate Cisco Unity Connection with the LDAP Server

  • Import Users from the Cisco Unified Communications Manager

  • Test Voice Messaging Behavior

  • Implementing Cisco Unity Connection Call Management

  • Create a Dial Plan and Set Up Site-Specific Directory Handler

  • Create an Interview Call Handler

  • Configure a New Auto-Attendant

  • Configuring Cisco Unified Messaging

  • Enable Integrated Messaging

  • Configure Unified Messaging

  • Secure Messaging

  • Monitor a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP) 12.5

  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

  • Set Up Cisco Unified Communications Manager for Presence Integration

  • Set Up Cisco Unified Communications IM and Presence

  • Configure Service Discovery

  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

  • Set Up Cisco Jabber in Full UC Mode

  • You verified that video calls and desktop sharing were successfully tested

  • Use Jabber Config File Generator to Enable Features

  • You verified that offline messages cannot be sent

  • Enable Voice Messaging in Cisco Jabber

  • Use RTMT to View Performance Counters

  • Configure LDAP and UDS Directory Access

  • Provisioning with Cisco Prime Collaboration

 Cisco Unified Contact Center Express (UCCX) 12

  • Add a Call Control Group

  • Add a Cisco Media Termination Dialog Control Group

  • Add a Cisco Unified CCX Script Application

  • Add a Cisco Unified CM Telephony Trigger

  • Call and test a newly configured application

  • Assign an IPCC Extension to your agent phone

  • Observe the RmCm Provider Information

  • Associate the agent phone with the RmCm Provider

  • Create a Resource Group

  • Create a Skill

  • Assign a Resource Group and Skills to your agent

  • Create a Contact Service Queue

  • Display the Agent-based Routing settings

  • Make team assignments for your agent

  • Start the Finesse Agent Desktop

  • Modify your application to use the icd.aef script

  • Use a skills based CSQ to route calls

 Cisco Meeting Server (CMS)

  • Configure a Meeting

  • Configure Spaces

  • Use TMS to Schedule meetings

  • Configure End Users

Cisco Paging Server

  • Explore and Administer the Cisco Paging Server

Cisco Emergency Responder (CER)

  • Explore and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

  • Setup Mobile Remote Access

Cancellation Policy

Cancellations and/or transfers with full refund will be allowed up to 10 business days prior to the start date of the course. Cancellations and/or transfers must be submitted in writing via fax at 888-596-7378 or email. With approved cancellation, reenrollment must be completed within 6 months or funds will be forfeited. Cancellations and/or transfer notices received after 9 business days prior to the start day of a course are not permitted. If a student does not attend a class and the required notification was not provided, funds will be forfeited and a rescheduling of the course will not be allowed. Rescheduling of a class is only permitted any time before 10 business days prior to the class start date.

Training Location

Virtual Classroom
Your Address

Your City, Your Province

About Skyline Advanced Technology Services


Skyline Advanced Technology Services provides comprehensive training for all Cisco technologies. From design, through implementation and troubleshooting, Skyline-ATS delivers Instructor Led Training (ILT) within Open Enrollment and Customized Onsite formats.  And to provide the finest hands-on experience possible, we have enriched all Cisco-certified Training Labs, to incorporate new features and functionality.  Our labs are a superset of the current Cisco labs, and we have vastly improved the content and enhanced operability. Skyline Advanced Technology Services has a long and distinguished history in partnership with Cisco for Instructor–Led Training and Curriculum Development.  As a Certified Cisco Learning Solutions Partner (CLSP), Skyline-ATS is closely aligned with Cisco Partner Development and Education (PDE), Learning@Cisco, and many other internal product teams. Over the past decade, these groups have contracted Skyline-ATS to develop numerous certified classes, for public open enrollment and private, end-user specific audiences. The classes we have developed span the entirety of Cisco technologies, disciplines and formats, including: Cisco Unified Communication, Contact Center Express, Security, Storage, Data Center, Wireless, Route / Switch and Cisco 3rd Party technologies. 

Skyline-ATS Course Development Advantage:

No other Cisco Learning Solutions Partner can offer the following:

  • Professionally trained course developers who focus, solely, on Cisco products, yet have a broad range of internetworking skills and knowledge base.
  • Our developers have "hands on experience" implementing Cisco hardware and providing real-world solutions, to corporate clientele.
  • Developers who not only author Cisco courses, but maintain leading-edge skills by delivering Cisco Instructor-led classes, directly, to a wide customer base, which enables close interaction with customers supporting production applications.

Skyline-ATS provides tremendous value-add for all Cisco-based networking education. From the depth and expertise of our instructors, to the quality of our labs, we provide the finest training available.

Our Instructors

  • Chosen by Cisco to develop and exclusively deliver the United States’ ACCELERATE Voice Training Program - For this four-week, in-depth program, we were tasked with quickly bringing Cisco Systems Engineers up to speed on new, complex voice technologies.
  • Possess considerable depth and knowledge in all aspects of Cisco Advanced Technology products, as well as all aspects of data networking - Our personnel average over 15 years of experience delivering Cisco solutions, and even more for data networking technologies.
  • Have either exclusively developed or contributed extensively to the development of many Cisco Certified courses (see Table in Section 3.1.1).
  • Are consultants, too.  When not in a classroom or developing curriculum, Skyline-ATS personnel are working, onsite, at customer locations, to implement actual production solutions.
  • Private Labs - We have built our own lab facility, for exclusive use by our students and instructors. Our students can be assured that there are no scheduling conflicts, no interruptions, and no issues.
  • State-of-the Art - Our labs are built and maintained with the latest hardware available. We pay close attention to physical configuration, topology, and software, and continually strive to create an environment that best reflects the challenges our students face, on a daily basis.

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