• Course
  • Vendor
  • Guaranteed To Run

This course provides you with the knowledge needed to pass the ITIL 4 Foundation Certification exam, which is administered on the last day of class.

  • Course Start Date: 2019-12-18
  • Time: 09:00:00 - 17:00:00
  • Duration: 3 Day(s)
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
$2,045.00
December 18th
Click for more dates
2 seats left!
or make an offer

Course Outline

Pre-Requisites

No specific experience is required.

Lessons

Start your ITIL 4 certification journey on the right foot! This 3-day ITIL 4 Foundation certification course provides you with the knowledge needed to pass the ITIL 4 Foundation Certification exam, which is administered on the last day of class. This course helps you explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Key Features of this ITIL 4 Training:

  • ITIL 4 Foundation exam included (exam taken in-class or exam voucher provided)
  • After-course instructor coaching benefit 
  • Practice exams, prep questions, and additional resources included

You Will Learn How To:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain, and IT service management practices
  • Recognize the importance of IT and business integration

ITIL 4 Foundation Course Outline

  • Key Concepts of Service Management

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor
  • Key Concepts of Value Creation

    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility and Warranty
  • Key Concepts of Service Relationships

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption
  • Seven Guiding Principles

    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep it Simple and Practical
    • Optimize and Automate
  • Four Dimensions of Service Management

    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • Components of the ITIL Service Value System

    • Plan
    • Improve
    • Engage
    • Design & Transition
    • Obtain/Build
    • Deliver and Support
  • ITIL Practices

    • General Management Practices
    • Service Management Practices
    • Technical Management Practices
  • How Key ITIL Practices Fit within the Service Value Chain

    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Virtual - AnyWare Centre
.

., .
.   

About Learning Tree International

x

Established in 1974, Learning Tree is a leading provider of IT training to business and government organizations worldwide. Learning Tree provides Workforce Optimization Solutions – a modern approach to delivering learning and development services that improves the adoption of skills, and accelerates the implementation of technical and business processes required to improve
IT service delivery.  These services include: needs assessments, skill gaps analyses, blended learning solutions, and acceleration workshops.

 

Over 2.4 million professionals have enhanced their skills through Learning Tree’s extensive library of proprietary and partner content including: web development, cyber security, program and project management, Agile, operating systems, networking, cloud computing, leadership, and more.

Training Provider Rating

No Reviews Yet

Course Reviews

No Reviews Yet

More Courses from Learning Tree International

LEARNING TREE INTERNATIONAL
2019-11-12
Virtual
LEARNING TREE INTERNATIONAL
2019-11-20
Virtual
LEARNING TREE INTERNATIONAL
2019-11-20
Virtual

More Courses in 'ITIL Training ' Category

GLOBAL KNOWLEDGE
2020-03-09
Virtual
GLOBAL KNOWLEDGE
2020-02-18
Virtual
GLOBAL KNOWLEDGE
2019-11-25
Virtual
GLOBAL KNOWLEDGE
2020-01-13
Virtual