• Course
  • Vendor

This workshop provides leaders, managers and individuals with the tools, skill and knowledge that will enable them (and their organizations) to manage and resolve workplace conflicts successfully.

  • Course Start Date: 2021-03-10
  • Time: 09:00:00 - 16:30:00
  • Duration: 1 Day(s)
  • Location: Toronto
  • Delivery Method(s): Instructor Led
$476.00
REGULAR PRICE $595.00 Save $119.00
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Course Outline

Pre-Requisites

Certificate of Completion

Lessons

Conflict and difficult people in the workplace is inevitable. Business, individuals and society are ever-changing. As a result, interpersonal relations, individual expectations and unexpected events all cause personal stress that makes conflict a constant companion. The challenge is that most people unconsciously react to conflict, yet now more than ever, individuals, managers and leaders must learn to prevent, manage and resolve conflict before a minor misunderstanding becomes a major battle.

In addition, this program will explore how people interact and react to each other, on the impacts of various difficult personalities types and the typical behaviour patterns that are destructive to teams and relationships in both a personal and professional context.

The goal of this workshop is to enable you to catch yourself before a conflict occurs, then to choose a different response. This simple step will take you out of the reactionary response (based on past conditioning). Successful leaders, managers and individuals all have this ability and it is what allows them to quickly and effectively deal with conflict. When conflict is managed properly it can actually contribute to the individuals', teams' and organizations' success by turning a conflict situation into an opportunity for growth.

This workshop provides leaders, managers and individuals with the tools, skill and knowledge that will enable them (and their organizations) to manage and resolve workplace conflicts successfully. You will gain insight into your personal conflict management styles and learn how to better prepare yourself in dealing with others.

Through interactive presentations, exercises and case studies, you will explore the nature of conflict and approaches to dealing with it. You will practice applying a collaborative problem-solving approach to resolve conflict and learn how to build (and rebuild) trust and relationships damaged by previous conflict.

Topics covered in this workshop include:

  • The causes of conflict,
  • Recognizing, defining and describing conflict,
  • The four reactions to conflict,
  • The five steps to managing conflict,
  • Difference between assertive, aggressive and non-assertive behaviours,
  • Understanding the Win-Win Outcome in conflict,
  • Emotions and their effect on behaviour,
  • The 21 difficult personality types and their associated traits,
  • Dealing with anger and hostility,
  • Developing assertiveness.

Learning outcomes for this workshop include:

  • Recognize and avoid self-destructive personal behaviour patterns,
  • Demonstrate assertiveness in dealing with conflicts,
  • Avoid the habit of blame and self-defensiveness,
  • Repair damaged relationships,
  • Identify and own your emotions in difficult situations,
  • Recognize your reactions and how they are triggered,
  • Understand anger and the dynamics of emotional conflict,
  • Gain a better understanding of behaviour styles and how to interact effectively with them,
  • Understand the consequences of self-perception and how they affect situations involving difficult people,
  • Turn conflict into a collaboration using a win-win framework,
  • Apply the five steps in addressing conflicts.

Cancellation Policy

Cancellations made 21 or more days prior to the scheduled workshop date are subject to a $100 per person per day (plus tax) administration fee. For cancellations made between 3 and 20 days prior, participant and event substitutions are allowed (subject to availability).

Training Location

Gaski Training Centre
7181 Woodbine Ave, Suite 103

Markham, Ontario
Canada   

About Gaski Performance Group

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Established in 1987, Gaski (Gaski Performance Group) is a Canadian organization with expertise in leadership, management, general staff, and professional sales training and development. We provide learning and development, skills enhancement initiatives, on-line assessment tools, evaluation programs, coaching support, and customized workshops for businesses, not-for-profit organizations and individuals.

Key members of our team have been involved with learning, training and development programs for over 20 years with extensive experience and backgrounds in Adult Education, Corporate Training and Continuing Education. Additionally, through our extensive learning partnership with various educational institutions (such as Seneca College) we bring a broad range of experience in diverse training environments and we have access to a wealth of supporting resources and additional instructors with both educational and industry experience. This extensive background enables Gaski to design, develop and deliver customized programs that support our client's learning goals and organizational objectives. Our consistent results are demonstrated by the fact that over 95% of our program participants would highly recommend our programs and facilitators.

The training services and specializations that we provide our clients, include:
- Public workshops (supporting business, management and leadership skills)
- Customized on-site (at client locations) training programs
- Talent development programs
- Needs assessments
- 360-Skills assessments (on-line) and reporting
- Competency development
- Training impact evaluation and reporting
- Coaching and support programs
- Curriculum design and train-the-trainer programs

How we think:
Vision: To become the foremost leader at helping people and organizations transform their world.
Beliefs: That people (and organizations) have great potential.
Mission: To empower each (individuals and organizations) to achieve it.
Values: Commitment to Excellence, Leading with Integrity, Unyielding Faith, Passion for Growth

Our team at Gaski consists of highly experienced and motivated individuals, with a depth of industry, educational and consultancy experience. We are ready and capable to help you and your organization achieve it's training and development goals.

Training Provider Rating

This vendor has an overall average rating of 4.42 out of 5 based on 17 reviews.

None at all, appreciate the whole experience.
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I like to thank everyone it was a great course which even today I am already applying the knowledge that was taught. It was a comf ... Read more
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I like to thank everyone it was a great course which even today I am already applying the knowledge that was taught. It was a comfortable atmosphere and felt very welcomed.

Overall my experince with last minute training.ca was really positive. The Instructor was very knowledgeable and great. He explain ... Read more
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Overall my experince with last minute training.ca was really positive. The Instructor was very knowledgeable and great. He explained everything and gave examples so that it would relate to our type of work (really helpful). Information presented was and is very useful and has really helped with work and everyday life. Great Job!

The instructor was very knowledgeable about the topic. I loved the fact that he had so many life experiences which made it possibl ... Read more
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The instructor was very knowledgeable about the topic. I loved the fact that he had so many life experiences which made it possible for him to draw alot of referrences and examples from. This helped with his presentation and to expand on our understanding.

The instructor showed great enthusiasm for the course and engage the students in various aspects of the course.
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