• Course
  • Vendor
  • Guaranteed To Run

This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v11.5. In this course, you will learn to build the UC infrastructure, including deploying...

  • Course Start Date: 2019-06-10
  • Time: 08:30:00 - 16:30:00
  • Duration: 5 Day(s)
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline


For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, as well as some exposure to the CUCM Administrative GUI. However, an understanding of router configuration is not needed.


This exclusive course focuses on dial plan, call control, and advanced system features in an environment that is similar to what you will see in your own system, including:
• Cisco Unified Communications Manager (CUCM) v11.5
• Cisco Unified IM&P v11.5
• Client devices such as Jabber

This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v11.5. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites.

After learning how to configure the system, you'll discover how native presence and instant messaging and presence can enhance collaboration. You'll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP). You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.

Why Take ACUCW2 from Global Knowledge?

We have the only courses specifically designed for administrators of Cisco UC products:
• ACUCW1: Entry-level administrators
• ACUCW2: Second-level/advanced administrators

Global Knowledge is the only training partner offering a real-world lab topology that is specifically designed for the needs of North American students. Our UC courses provide a simulated PSTN, enabling you to gain an understanding of the NANP and its concepts that are associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions.

In this class, you will build a complete dial plan, including Class of Service and test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns. You will investigate uncommon issues with overlapping 7- and 10-digit locations and work with a real dial plan that includes:
• 911
• 3-digit service codes: 411, 511, etc.
• 7-digit local numbers: 555-1901
• 10-digit local numbers: 416-777-1901
• 11-digit long distance numbers: 1-733-802-1901
• International numbers: 011441902

Our next-generation Cisco UC platform combines the Cisco Unified Computing System (UCS) with a VMware DRS cluster, distributing the load for individual classrooms across 16 UCS B-Series blades provisioned with 1.6 TB of RAM. You will access and control your environment using the vSphere client in the same way you would in a production environment. Taking advantage of the improved performance of the UCS environment, we can deploy additional capabilities while improving classroom performance. Our new UC on UCS lab environment provides enhanced and exclusive labs that you won't find with any other training provider.

What You'll Learn
• Advanced CUCM architecture and terminology
• How the CUCM Service and Platform GUIs and CLI work
• Activate, start, and stop CUCM services
• Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
• Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
• Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
• Build a dial plan supporting multiple sites
• Investigate the challenges of the NANP
• Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced authorization codes
• Hunt lists and their configuration
• Use bandwidth management and call admission control tools to control calls between sites
• CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
• Configure presence and BLF
• Configure Instant Messaging and Presence Server
• Configure Client Services Framework including Jabber Client
• Configure IP Phone Services

Who Needs to Attend

• Administrators who need a more comprehensive understanding of the Cisco UC infrastructure.
• Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks.

1. Cisco Unified Communications Manager Introduction
• Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
• Performing Initial Cisco Unified Communications Manager Configuration
• Deploying Endpoints and End Users

2. CUCM Dial Plan and Calling Privileges
• Dial Plan Components
• Identifying Issues in a Multisite Implementation
• Identifying Multisite Deployment Solutions
• Implementing Calling Privileges
• Implementing Gateway Selection and PSTN Access Features

3. Bandwidth Management and Call Admission Control
• Managing Bandwidth
• Implementing Call Admission Control

4. Implementation of Features and Applications for Multisite Deployments
• Implementing Device Mobility
• Implementing Cisco Extension Mobility
• Implementing Cisco Unified Mobility

5. Cisco Native Presence
• Cisco Unified Communications Manager Native Presence

6. Cisco Unified Communications Manager IM&P
• Cisco Unified Communications Manager IM and Presence Service
• Enabling Cisco Unified Communications Manager IM and Presence Service

7. Implementing Call Coverage
• Implementing Call Coverage in Cisco Unified Communications Manager

8. Cisco IP Phone Services
• Deploying IP Phone Services Classroom Live

Lab 1: Remote Lab Access (CICD or CIPTV1)
Lab 2: Prime License Manager (CIPTV1)
Lab 3: Services Activation (CIPTV1)
Lab 4: Disaster Recovery (CIPTV1)
Lab 5: Servers and Groups (CIPTV1)
Lab 6: NTP and Date/Time Groups (CIPTV1)
Lab 7: Region Configuration (CIPTV1)
Lab 8: Device Pool Configuration (CIPTV1)
Lab 9: DHCP Configuration (CIPTV1)
Lab 10: LDAP Integration (CIPTV1)
Lab 11: Implement Endpoints (ACUCW1v10)
Lab 12: SIP Trunk to PSTN (ACUCW2v8)
Lab 13: Calling Search Space and Partition Configuration (CIPTV1)
Lab 14: Route Group Configuration (CIPTV1)
Lab 15: Route List Configuration (CIPTV1)
Lab 16: Route Patterns Configuration (CIPTV1)
Lab 17: Client Matter Code Configuration (CIPTV1)
Lab 18: Forced Authorization Code Configuration (CIPTV1)
Lab 19: Locations Configuration (CIPTV1)
Lab 20: Device Mobility (CIPTV2)
Lab 21: Extension Mobility (CIPTV2)
Lab 22: UnifiedFX PhoneView Configuration
Lab 23: Unified Mobility (CIPTV2)
Lab 24: BLF Presence Group Configuration (CIPTV1)
Lab 25: Presence within the Cluster (ACUCW2v8)
Lab 26: Enable Instant Messaging and Presence (CICD)
Lab 27: Call Hunting Configuration (CIPTV1)
Lab 28: Call Park Configuration (CIPTV1)
Lab 29: Directed Call Park Configuration (CIPTV1)
Lab 30: Call Pickup Configuration (CIPTV1) 

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge


Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

No comment
No comment
No comment
No comment
It was difficult to practice on my PC while trying to watch the presentation online.
No comment
David was excellent!! I am very for having this course!!

Course Reviews

No Reviews Yet