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  • Course
  • Vendor

The workshop includes strategies and templates to productively deal with performance problems, office politics, negativity, defensive and challenging individuals. Learn to motivate change, improve moral and improve relationships

  • Course Start Date: 2019-02-20
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day
  • Location: Toronto
  • Delivery Methods(s): Instructor Led
$449.00
February 20th
2 seats left!
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Course Outline

Lessons

Learn to express thoughts in difficult situations where there are differing viewpoints, strong emotions and high stakes.

The workshop includes strategies and templates to productively deal with performance problems, office politics, negativity, defensive and challenging individuals. Learn to motivate change, improve moral and improve relationships

Participants Will Learn To:

  • Avoid common pitfalls
  • Prepare for high stakes situations
  • Transform emotions into powerful discussion
  • Be persuasive, not abrasive
  • Transform confrontational language to cooperative language
  • Build relationships in the face of conflict
  • Keep the conversation on track

Outline

  • What Makes a Conversation Critical?
  • The Power of Discussion
  • Staying Focused on What You Want
  • Make it Safe to Talk about (Almost) Anything
  • Speak Persuasively, Not Abrasively
  • How to Listen When Others Explode or Implode
  • Turn a Critical Conversation into Action and Results

Format

  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual exercises
  • Practice exercises

Participants are encouraged to send an email within three months following the training workshop and can expect a personal reply to assist with their learning experience.

Cancellation Policy

Cancellations with less than four weeks' notice are subject to the full fee. Participant substitutions can be made at any time.

Training Location

Madison Centre
4950 Yonge Street Suite 802, 8th Floor

Toronto, ON
Canada   

About Job Design Concepts Inc.

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Client satisfaction is always guaranteed. We make every effort to exceed our clients' expectations. Sylvia Kestenberg and her team have been developing and delivering training and organization development programs internationally for a distinguished list of clients in business, industry, government and the professions since 1981. Our dynamic and inspirational on-site programs and public workshops relate to all areas of leadership, management and communication skills.

Training Provider Rating

This vendor has an overall average rating of 4.56 out of 5 based on 32 reviews.

Very well done and thanks
no comment-the course was excellent
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Sylvia was great; she made the time fly by and captured everyone's interest. Two thumbs up
It's good.
Fantastic course! Will be using alot of the tools in my everyday life.
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Sylvia was great. She knew her stuff and made the class interesting and interactive. This was one of the better courses that I en ... Read more
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Sylvia was great. She knew her stuff and made the class interesting and interactive. This was one of the better courses that I enjoyed and had commonalities with other students. It wasn't boring which was great!

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already shared
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the setting and presentation were great-
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In overall it was a very good, informative course with a lot of interactions.
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