• Course
  • Vendor
  • Guaranteed To Run

  • Course Start Date: 2019-08-09
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day
  • Location: Ottawa
  • Delivery Methods(s): Instructor Led

Course Outline

Lessons

Course Length: 6hrs (1 day)

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This workshop can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

Learning Objectives
At the end of this workshop, you will be able to:
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
- Learn key techniques to help you plan and prioritize effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.

Target Student
If you are a new supervisor, or are adjusting to a supervisory role, then this is the course for you. If you need help to balance priorities in a supervisory role or with making plans that will work, then this course will help you develop the necessary strategies for success. Learn some ways to deal with the challenges that come with the role you play in your organization's accomplishments.

Course Outline
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Adjusting to Your Role
This session shares methods to help participants deal with the transition to a supervisory role.

A Supervisor's Responsibilities
A supervisor has responsibilities to employees, management, and themselves. This session discusses those areas of a supervisor's role.

Action-Centered Leadership
This session deals with how to balance priorities in a supervisory role using the action-centered model developed by John Adair.

Making Plans
Planning is a vital part of a successful supervisor's role. Rather than being adrift on a sea of indecision, planning can help lead a supervisor to success. This session looks at ideas regarding plans, how to use the Urgent-Important Matrix to help develop a plan, a planning case study, the elements of planning, and planning tools.

Setting Goals
We all have dreams but turning those dreams into reality takes more than just hoping and wishing. You need to use a goal setting method to realize those dreams. This session looks at goal setting and using SMART.

Defining Leadership

This session looks at different facets of leadership through a history of various leadership studies. Then, participants will explore the theory of leadership styles. The session wraps up with a look at some case studies and a debrief.

The Situational Leadership Model
This session kicks off with a continuing look at Situational Leadership and styles of leadership. It also checks into our comfort zones as leaders.

What's Your Type? How About Mine?
In this session, participants will complete a self-assessment to help them identify their leadership style.

Team Building Tips
In this session, participants will complete an exercise to show synergy in practice in a team situation. Then, they will explore what a team is and the advantages and disadvantages of teams. To wrap up the session, they will complete the Square Rope exercise to illustrate the aspects of a team in action.

Developing a High-Performing Team
This session includes a look at the stages of team development, moving a team through those stages, team problem solving, and team leadership.

Communication Skills
Communication skills are important for any successful supervisor. In this session, students will define communication and communication barriers. They will also learn about listening and questioning skills. The session wraps up with information on probing techniques and the communication process itself.

Motivating Employees
Motivating employees often falls upon on the shoulders of their supervisor. This session discusses different motivation techniques that students may apply in their workplace.

Orientation and Onboarding
This session looks at orientation and onboarding and the differences between the two. This session also asks students to consider the orientation they received on their jobs and takes them through a rating exercise on that orientation.

Training Tips and Tricks
Supervisors often are tasked with training new employees in their roles. The skills needed by a supervisor who has to act as a trainer are discussed here. Students are also given some successful training guidelines.

Providing Feedback

One of the jobs of a professional supervisor is giving feedback to employees. This session covers the six characteristics of effective feedback and gives participants an opportunity to role play this skill. The session concludes with the topic of receiving feedback.

Doing Delegation Right
Delegation is more than just unloading tasks you don't want to do as a supervisor. In this session, participants will define what delegation is.

Dealing with Conflict

This session looks at the conflict resolution process and the problem-solving process.

Managing Disciplinary Issues
The workshop concludes with a study of disciplinary issues from a supervisor's point of view, including what discipline is, meeting with an employee for a disciplinary purpose, and a sample discipline checklist.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Cancellation Policy

Compuease Cancellation Policy
We at Compuease work hard to arrange our schedules around your needs. Last minute cancellations put additional strain on our schedules and therefore we have the following Cancellation Policy for our Public Classes. You may cancel or reschedule a registration at any time up to 10 business days before the class without penalty. Canceling or rescheduling a registration within 10 business days requires full payment of the course fee. You are welcome to transfer your seat in a class to another individual at any time before the class.

Training Location

CompuEase Training Classroom
130 Albert Street Suite 801

Ottawa, ON
Canada   

About CompuEase

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CompuEase, a family owned and operated computer training school was founded in 1988 and has ever since grown to become one of the most recognized and esteemed schools of its kind in the Ottawa-Gatineau region. It has been a leader in the IT training and consulting market since 1988. It is also one of the rare schools that offer courses in both official languages. CompuEase offers an array of courses from basic to expert level. It is proud to have among its clients many of the private firms as well as most of government departments and organizations including the Senate, the House of Commons and the Bank of Canada. Here are some of the reasons why you should get your training done with us: - 30-day "Learn or Come Back Free" guarantee - Unlimited phone and e-mail support - Supporting training manuals in either English or French - CompuEase Certificate of Achievement - Small Classes to ensure maximum participation Our very high rate of returnees speaks for itself.

Training Provider Rating

This vendor has an overall average rating of 4.32 out of 5 based on 231 reviews.

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Geoff was a great instructor and very knowledgeable. Loved the 1 on 1 option which allowed me to complete 2 courses in 1 day.
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Lori was excellent!
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I think I underestimated my own knowledge of the program. This is not necessarily at the fault of the course or training provider.
I found the instructor very informative and she addressed all of my questions and concerns.
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Instructor and venue were excellent. Made a full day training course enjoyable.
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The building itself is pretty dingy, but the instructor made up for it!!
Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minu ... Read more
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Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minutes due to course material not having been properly loaded on computers. These issues continued throughout class, ie some of my important menu tabs were in french, others in english. I had requested an English class. Another student had Excel 2007 instead of Excel 2010, when the rest of us and the instructor were working with 2010. I would have liked to continue to 4:00, but the instructor made it clear that her preference was to leave at 3:30, so no one said anything. The windows had to be opened because the room was too warm, but the people next to the windows were wearing their coats because they were too cold.

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