• Course
  • Vendor
  • Guaranteed To Run

  • Course Start Date: 2020-08-18
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day(s)
  • Location: Ottawa
  • Delivery Method(s): Instructor Led

Course Outline

Lessons

Course Length: 6hrs (1 day)

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.

Learning Objectives
This one-day workshop will teach participants:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognize what employees are looking for to be truly engaged.
- Recognize who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Target Student
This class is for supervisors and leaders in a customer service environment. If you want to lead and promote good customer service, then this vital course will help you to establish links and skills that are essential. It will help you create a balanced environment in which you will have engaged employees and satisfied customers

Course Outline
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

The Six Critical Elements of Customer Service
The morning of the course will be spent exploring the six critical elements of customer service:
- A customer service focus
- Defined in your organization
- Given life by the employees
- Problem solving
- Measure it
- Reinforce it

Understanding Leadership
Next, participants will explore what leadership is all about. Paul Hersey and Ken Blanchard's Situational Leadership II® model will be discussed, as well as Robert Greenleaf's concept of servant leadership. Techniques for managing performance and conducting onboarding and orientation will also be discussed.

Five Practices of Leadership
This session explores the five leadership practices developed by James Kouzes and Barry Posner in The Leadership Challenge.

Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.


Cancellation Policy

Compuease Cancellation Policy

CompuEase works hard to schedule our training and other services around your convenience. With that in mind we have the following cancellation policy for all booked training.  Notice of cancellation must be received by CompuEase 10 working days prior to the confirmed date for a no financial penalty to be incurred.  Registrants who wish to reschedule their course may do so at least 10 working days before the commencement of their course providing the course fee is paid within 30 days following the originally scheduled date of the course.   

Training Location

CompuEase Training Classroom
130 Albert Street Suite 801

Ottawa, ON
Canada   

About CompuEase Inc.

x

CompuEase has been providing first class software and professional skills training to the Ottawa and Quebec area since 1988 and is now recognized as one of the most esteemed Training Centres of its kind in the region. Working closely with both the public and private sector, we offer both onsite public training at our conveniently located downtown Ottawa training centre and private and one-on-one training online or onsite.

The benefits of training with CompuEase are:

  • Fast, quality customer service
  • Highly skilled, experienced and professional trainers
  • A public class schedule, with guaranteed-to-run classes that run often
  • Learn or Come Back Free policy on all public classes
  • 24/7 After Training Support for all software training
  • Both Software and Professional Skills training
  • Training in both official languages

We offer a variety of FREE tools. We invite you to subscribe to our YouTube Channel, register for one of our free webinars, and stay up-to-date on our regular Blog posts.   

For special WORKING FROM HOME TRAINING RESOURCES, please visit our Covid-19 Resource Page where we constantly update all the training and free tools we have to offer in order to help you thrive and be productive even during the Covid-19 Pandemic.

Training Provider Rating

This vendor has an overall average rating of 4.32 out of 5 based on 231 reviews.

No comment
No comment
Geoff was a great instructor and very knowledgeable. Loved the 1 on 1 option which allowed me to complete 2 courses in 1 day.
No comment
No comment
Lori was excellent!
No comment
No comment
I think I underestimated my own knowledge of the program. This is not necessarily at the fault of the course or training provider.
I found the instructor very informative and she addressed all of my questions and concerns.
No comment
No comment
No comment
No comment
No comment
Instructor and venue were excellent. Made a full day training course enjoyable.
No comment
The building itself is pretty dingy, but the instructor made up for it!!
Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minu ... Read more
x

Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minutes due to course material not having been properly loaded on computers. These issues continued throughout class, ie some of my important menu tabs were in french, others in english. I had requested an English class. Another student had Excel 2007 instead of Excel 2010, when the rest of us and the instructor were working with 2010. I would have liked to continue to 4:00, but the instructor made it clear that her preference was to leave at 3:30, so no one said anything. The windows had to be opened because the room was too warm, but the people next to the windows were wearing their coats because they were too cold.

No comment

Course Reviews

No Reviews Yet

More Courses from CompuEase Inc.

COMPUEASE INC.
2021-03-19
Ottawa
COMPUEASE INC.
2020-10-14
Ottawa
COMPUEASE INC.
2020-08-28
Ottawa
COMPUEASE INC.
2021-04-06
Ottawa

More Courses in 'System Z' Category

COMPUEASE INC.
2021-01-19
Ottawa