• Course
  • Vendor
  • Guaranteed To Run

  • Course Start Date: 2019-06-21
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day
  • Location: Ottawa
  • Delivery Methods(s): Instructor Led

Course Outline

Lessons

Course Length: 6hrs (1 day)

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

Learning Objectives
This workshop will teach participants how to:
- Identify common communication problems that may be holding them back.
- Develop skills to ask questions.
- Learn what their non-verbal messages are telling others.
- Develop skills in listening actively and empathetically to others.
- Enhance their ability to handle difficult situations.
- Deal with situations assertively.

Target Student
This class is for everybody who wants to understand and improve the impact that their communication skills have on other people. If you are a leader or a manager, or if you want to make advancement within the workplace, then this class will help you explore and improve the necessary skills that will make it easier for you to get along and get ahead. Identify the common communication problems that often hold people back, and then develop the skills to overcome them. These invaluable skills will help you in business and in life.

Course Outline
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Creating Positive Relationships
During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.

Growing Self-Awareness
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment. Then, the group will discuss ways to improve their self-confidence.

Communication Basics
During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.

Communication Barriers
After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness.

Asking Questions
This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.

Listening Skills
Participants will work on their listening skills by participating in two quizzes and several group exercises.

Body Language
The trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.

Communication Styles
This activity will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.

Creating a Positive Self-Image
During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.

Frame of Reference
This session will explore our frame of reference and the assumptions that we make. Participants will also take part in an activity that will strengthen their ability to speak about communication concepts more easily.

Techniques for the Workplace
In this session, participants will learn about two key elements of an effective message: preparation and delivery.

Assertiveness
How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.


Cancellation Policy

Compuease Cancellation Policy
We at Compuease work hard to arrange our schedules around your needs. Last minute cancellations put additional strain on our schedules and therefore we have the following Cancellation Policy for our Public Classes. You may cancel or reschedule a registration at any time up to 10 business days before the class without penalty. Canceling or rescheduling a registration within 10 business days requires full payment of the course fee. You are welcome to transfer your seat in a class to another individual at any time before the class.

Training Location

CompuEase Training Classroom
130 Albert Street Suite 801

Ottawa, ON
Canada   

About CompuEase

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CompuEase, a family owned and operated computer training school was founded in 1988 and has ever since grown to become one of the most recognized and esteemed schools of its kind in the Ottawa-Gatineau region. It has been a leader in the IT training and consulting market since 1988. It is also one of the rare schools that offer courses in both official languages. CompuEase offers an array of courses from basic to expert level. It is proud to have among its clients many of the private firms as well as most of government departments and organizations including the Senate, the House of Commons and the Bank of Canada. Here are some of the reasons why you should get your training done with us: - 30-day "Learn or Come Back Free" guarantee - Unlimited phone and e-mail support - Supporting training manuals in either English or French - CompuEase Certificate of Achievement - Small Classes to ensure maximum participation Our very high rate of returnees speaks for itself.

Training Provider Rating

This vendor has an overall average rating of 4.32 out of 5 based on 231 reviews.

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Geoff was a great instructor and very knowledgeable. Loved the 1 on 1 option which allowed me to complete 2 courses in 1 day.
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Lori was excellent!
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I think I underestimated my own knowledge of the program. This is not necessarily at the fault of the course or training provider.
I found the instructor very informative and she addressed all of my questions and concerns.
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Instructor and venue were excellent. Made a full day training course enjoyable.
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The building itself is pretty dingy, but the instructor made up for it!!
Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minu ... Read more
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Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minutes due to course material not having been properly loaded on computers. These issues continued throughout class, ie some of my important menu tabs were in french, others in english. I had requested an English class. Another student had Excel 2007 instead of Excel 2010, when the rest of us and the instructor were working with 2010. I would have liked to continue to 4:00, but the instructor made it clear that her preference was to leave at 3:30, so no one said anything. The windows had to be opened because the room was too warm, but the people next to the windows were wearing their coats because they were too cold.

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