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This 5-day course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by practical lab exercises...

  • Course Start Date: 2019-07-08
  • Time: 09:30:00 - 17:30:00
  • Duration: 5 Day(s)
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline

Lessons

Learn the roles and user features of Avaya Aura Communication Manager (CM) 7.0 in the Avaya Aura core.
This five-day course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura CM Release 7.0

What You'll Learn

• Role of Communication Manager (CM) in the Avaya Aura Core
• Communication Manager Architecture
• Role of System Manager in administering Communication Manager
• Role of alternative administration interfaces such as Avaya Site Administration (ASA)
• Purpose of the Communication Manager Dial Plan
• Purpose of CM Feature Access Codes (FAC)
• CM Station and User Administration
• CM group features such as Hunt Groups and Pick up groups
• CM Call Treatment options such as Call Coverage and Call Forward

Who Needs to Attend
Individuals responsible for the administration of Communication Manager and programming CM through the System Manager interface on Release 7.0

Outline
1. Various Communication Manager Access Interfaces
2. Create an Administrator Account with Specific Permissions
3. Program and Administer Communication Manager through System Manager
4. Program the Dial Plan Analysis and Feature Access Codes
5. Build Analog, Digital and H.323 IP Station Users in CM
6. Program and Verify Class of Restriction, Facility Restriction Level, and Class of Service
7. Administer and Register the One-x Communicator and Make Calls
8. Program a Variety of CM Features and Test
9. Write a Vector for Meet Me Conference
10. Build H.323 IP Trunks to a Pre-Configured CM
11. Program CM Call Routing Including Automatic Route Selection (ARS), Automatic Alternate Routing (AAR); Uniform Dial Plan (UDP) and Route Patterns
12. Backup of CM from SMI
13. Security and Real Time Reporting Commands in CM
14. CM Reports and Reset Commands

Labs
Lab 1: Identify CM Access Interfaces
Lab 2: Create an Administrator Account
Lab 3: Administer CM from SMGR
Lab 4: Administer Dial Plan and FAC
Lab 5: User Admin
Lab 6: Verify COR, FRL and COS
Lab 7: Administer One-x communicator and make calls
Lab 8: Feature Programming and testing
Lab 9: Meet me Conference Vector
Lab 10: Build H.323 IP trunks to a pre-configured CM
Lab 11: Administer AAR/ARS/UDP – program and test
Lab 12: Backup of CM from SMI
Lab 13: Security and Real Time Reporting
Lab 14: CM Reports and Reset Commands

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!

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